Can a retailer renege on a recommend a friend voucher?

halibut2209

//sits back with popcorn

wealdroam

earthstorm wrote: »

If they are printed on the voucher how have they changed or varied them, unless they have a printing press and print each voucher as customers com in with different information.

Your argument really should be with the Office of Fair Trading, not with me.

On page 13 of that document I linked to earlier, is a more detailed explanation.
They cite an example of a possible unfair term:
the company may at any time vary or add to these conditions as it deems necessary.

They explain:

When a contract is made, obligations are accepted in return for benefits. If one party can unilaterally change agreed terms, to its advantage, the balance of the transaction is lost. So a term is likely to be unfair if it gives the supplier the right at its discretion to force the consumer to accept changes to the bargain. A right to change any term in the contract, or to vary its core terms – the price or description of the product – is particularly open to objection.

Please be aware that this is not just the OFT's interpretation of the law, but that example is in Schedule 2 of The Unfair Terms in Consumer Contracts Regulations 1999:

INDICATIVE AND NON-EXHAUSTIVE LIST OF TERMS WHICH MAY BE REGARDED AS UNFAIR
1. Terms which have the object or effect of–
(j)enabling the seller or supplier to alter the terms of the contract unilaterally without a valid reason which is specified in the contract;
(k)enabling the seller or supplier to alter unilaterally without a valid reason any characteristics of the product or service to be provided;

OlliesDad

earthstorm wrote: »

check vouchers from national chains etc. and they will always state somewhere that they can revoke the offer at anytime. this is usually a standard clause in the smallprint

If this was the sort of voucher that required no action from the customer to gain, then I would agree with you.

However this is a case of them asking the OP to do something in exchange for the voucher. In addition, even if it was on the voucher, unless this was available prior to the OP recommending a friend, I do not see how it can be part of the deal.

earthstorm

OlliesDad wrote: »

If this was the sort of voucher that required no action from the customer to gain, then I would agree with you.

However this is a case of them asking the OP to do something in exchange for the voucher. In addition, even if it was on the voucher, unless this was available prior to the OP recommending a friend, I do not see how it can be part of the deal.

If ts printed on the voucher then its part of the TOS and accepted by you once you accept the voucher.

As long as it states they can revoke the offer/voucher at anytime then they have done nothing wrong.

Now i will no longer reply to TROLLS that just want an argument

halibut2209

So you don't know the meaning of the word 'troll' as well as 'fraud'. You should start a list!

vuvuzela

earthstorm wrote: »

If ts printed on the voucher then its part of the TOS and accepted by you once you accept the voucher.

As long as it states they can revoke the offer/voucher at anytime then they have done nothing wrong.

Now i will no longer reply to TROLLS that just want an argument

The only troll here seems to be you. You've been shown to be wrong in several threads, yet you persist with your incorrect arguments. This would seem to be standard trolling behaviour, and shouting at others doesn't help your case at all

wealdroam

earthstorm wrote: »

If ts printed on the voucher then its part of the TOS and accepted by you once you accept the voucher.

As long as it states they can revoke the offer/voucher at anytime then they have done nothing wrong.

I guess you missed my latest post.

Have you anything, anything at all, that backs up your view?

OlliesDad

earthstorm wrote: »

If ts printed on the voucher then its part of the TOS and accepted by you once you accept the voucher.

As long as it states they can revoke the offer/voucher at anytime then they have done nothing wrong.

Now i will no longer reply to TROLLS that just want an argument

Surely this falls under the same remit as terms printed on the back of a receipt. They are unenforceable unless they were made available prior to the contract being formed (i.e. a shop advertising a free returns policy but then on the receipt advising that this is only for items under £1 in value - the terms on the back of the receipt would not be enforceable as they did not make the customer aware prior to completion of the contract). Any way, the OP has already confirmed that the term is not on the voucher.

Earthstorm.. I'm not sure forums are really for you as you seem to have difficulty in differing opinions. I think the points raised above are relevant and in a non-aggressive manner, how is this trolling?

vuvuzela

OlliesDad wrote: »

Earthstorm.. I'm not sure forums are really for you as you seem to have difficulty in differing opinions. I think the points raised above are relevant and in a non-aggressive manner, how is this trolling?

Same with every other thread they post on. Am pretty sure they are a bored schoolkid badly trolling us, they signed up just as the school holidays started....

tomwakefield

earthstorm wrote: »

If ts printed on the voucher then its part of the TOS and accepted by you once you accept the voucher.

As long as it states they can revoke the offer/voucher at anytime then they have done nothing wrong.

Now i will no longer reply to TROLLS that just want an argument

Just because something is in writing, it doesn't mean it's legally binding. Just look at all the online shops with returns policies which violate the DSR.