Can a retailer renege on a recommend a friend voucher?

Hall66

I gave a Recommend a Friend voucher that I had received from the hairdressers that I go to to one of my friends. The voucher stated that my friend would receive 50% off her visit and I would then receive 50% off my next visit. My friend had her hair done & received her 50% off but when I went this week, the salon said that I would only receive 50% off the cut & blow dry cost only and not my whole bill (I always have my hair coloured as well as cut, total bill usually being over £120). The salon showed me a sign that they had put up saying that they had changed their offer from 1st June. I stood my ground & insisted that they gave me the full 50% off the whole bill which they eventually did but very reluctantly. Prior to this, I had given out at least 3 other vouchers to friends....... How do I stand legally?

arcon5

They can change their rewards program as they see fit. From the way it works it doesn't sound as they any contractual relationship exists between you both regarding the commission so at most they could be deemed to be misleading people. But if a sign clear states the terms as in this case I see nothing wrong here - since I assume you received the recommend a friend voucher after the 1st June when the sign was put up?

Hall66

No, I've had the voucher for some time (NB. it does not refer to any expiry date). It seems that the salon has decided that it will no longer honour the vouchers that it has previously issued to customers and it is changing the amount of discount it is offering. Surely this cannot be right? If I have a voucher for 50% off my next visit after recommending a friend, I expect to receive it.

earthstorm

Hall66 wrote: »

No, I've had the voucher for some time (NB. it does not refer to any expiry date). It seems that the salon has decided that it will no longer honour the vouchers that it has previously issued to customers and it is changing the amount of discount it is offering. Surely this cannot be right? If I have a voucher for 50% off my next visit after recommending a friend, I expect to receive it.

somewhere on the voucher it would have stated 'the offer can be revoked at any time' or something along them lines.

tomwakefield

earthstorm wrote: »

somewhere on the voucher it would have stated 'the offer can be revoked at any time' or something along them lines.

I don't think it's reasonable for them to revoke it for OP after the OP has fulfilled their part of the deal.

Hall66

There is no mention on the voucher of them reserving the right to change the offer or revoke it.

earthstorm

tomwakefield wrote: »

I don't think it's reasonable for them to revoke it for OP after the OP has fulfilled their part of the deal.

check vouchers from national chains etc. and they will always state somewhere that they can revoke the offer at anytime. this is usually a standard clause in the smallprint

wealdroam

earthstorm wrote: »

check vouchers from national chains etc. and they will always state somewhere that they can revoke the offer at anytime. this is usually a standard clause in the smallprint

They cannot change the terms of an existing agreement without the consent of the other party.

They can only change the terms at any time for agreements yet to take place.

Anyway, the OP has told us, in the post immediately before yours, that there is no such term in place.

earthstorm

wealdroam wrote: »

They cannot change the terms of an existing agreement without the consent of the other party.

They can only change the terms at any time for agreements yet to take place.

Anyway, the OP has told us, in the post immediately before yours, that there is no such term in place.

STOP TROLLING MY POSTS.

if its printed on the voucher then they have not changed anything as this is what you accepted when taking the voucher.

wealdroam

earthstorm wrote: »

if its printed on the voucher then they have not changed anything as this is what you accepted when taking the voucher.

The OFT have produced some comprehensive guidelines on The Unfair Terms in Consumer Contracts Regulations 1999.

On page 4 of one of their guidance documents they suggest that if the business varying the terms after they have been agreed, for instance, so as to supply a different product, raise the price, or reduce consumers' rights, that term is likely to be unfair and thus illegal.

earthstorm

wealdroam wrote: »

The OFT have produced some comprehensive guidelines on The Unfair Terms in Consumer Contracts Regulations 1999.

On page 4 of one of their guidance documents they suggest that if the business varying the terms after they have been agreed, for instance, so as to supply a different product, raise the price, or reduce consumers' rights, that term is likely to be unfair and thus illegal.

If they are printed on the voucher how have they changed or varied them, unless they have a printing press and print each voucher as customers com in with different information.

you are just a TROLL looking for an argument and you following me around proves this.