First Direct & Card Readers

Gromitt

redandwhitewizard wrote: »

Digital secure key. This can only be downloaded from the AppStore or Google play, both of which force you to create further credentials to allow a download. Why is the software not available directly from the banks own website ???

Smartphones such as Android and iPhone by default only allow you download apps from a single place (iTunes on iPhone and Google Play Store on Android). Asking someone to modify their phone so its capable of installing apps from an third-party location is not an option.

redandwhitewizard wrote: »

This can supposedly be used for both internet banking by PC ( so would have to be installed on any PC you potentially used) , or on a smartphone which I will never do.

You misunderstand. The application MUST be installed on a smart phone. You then run the application on your phone to be able to login to your banks website from your PC or phone.

Phones are typically more secure than a PC. Less chance of viruses due to permission based services, less viruses and trojans in total, and more security overall - ie, if I lose my phone I can ask it where it is and if its not at home or work (ie, possibly stolen), I can blank the phone and revoke all access.

grumbler

Gromitt wrote: »

Smartphones such as Android and iPhone by default only allow you download apps from a single place (iTunes on iPhone and Google Play Store on Android). Asking someone to modify their phone so its capable of installing apps from an third-party location is not an option.

Don't know about iPhone, but ticking a box in Android settings surely cannot be called 'modification'.

michaels

I wrote to FD when HSBC introduced the tokens and said I would leave if they followed suit. They have so I will.

With multiple bank accounts for self and DW we now have a drawer full of card readers (at least they are interchangeable) and now an inceasing number of token devices. all the banks who issue this stuff and suggest it can go on a key ring seem to think that all their customers will only have one bank account.

roxy28

I think i will accept the secure key for my PC but not sure i am making the right move.

anandp

roxy28 wrote: »

I think i will accept the secure key for my PC but not sure i am making the right move.

You mean the physical device?

Gromitt

grumbler wrote: »

Don't know about iPhone, but ticking a box in Android settings surely cannot be called 'modification'.

It's still asking the user to do something that shouldn't be necessary and which Google recommend against unless your a developer.

Secondly, some networked locked phones have that option missing. You have to flash the phone back to factory to get it.

roxy28

anandp wrote: »

You mean the physical device?

Yes the physical device

anandp

TheEffect wrote: »

If HSBC implement the same 'secure key' into their new app being released soon, I can see many First Direct customers switching to HSBC. While they're the same bank, HSBC has a much better Internet Banking, a 03 number that doesn't cost an arm and a leg and has the same financial stability as FD.

FD do have a few good features/products, but other banks are moving into the 21st century a lot quicker.

I've never used FD's 0845 number. I always use the 0113 - so free in my bundled minutes.

You actually prefer the HSBC online banking to FD? Really?
FD's is so much simpler to use and I don't know what you can do with HSBC's that you can't more easily with FD.

But I agree this 'security' device is a shambles! They had this over the others....and as others have said, it does nothing extra for the customer.

roxy28

anandp wrote: »

But I agree this 'security' device is a shambles! They had this over the others....and as others have said, it does nothing extra for the customer.

Oh no leaning the other way now grrr.

redandwhitewizard

Gromitt wrote: »

Smartphones such as Android and iPhone by default only allow you download apps from a single place (iTunes on iPhone and Google Play Store on Android). Asking someone to modify their phone so its capable of installing apps from an third-party location is not an option.



You misunderstand. The application MUST be installed on a smart phone. You then run the application on your phone to be able to login to your banks website from your PC or phone.

Phones are typically more secure than a PC. Less chance of viruses due to permission based services, less viruses and trojans in total, and more security overall - ie, if I lose my phone I can ask it where it is and if its not at home or work (ie, possibly stolen), I can blank the phone and revoke all access.

I am not asking for them to direct smartphones to download from anywhere else, but to allow me to download the app for PC use from a site that doesnt require further login etc.

from the FD website, http://www1.firstdirect.com/1/2/securekey?wt.mc=FSDT_eN2fa2013 and as told to me on the phone. If I misunderstood then it is due to the poor commmuncation by FD themselves both on the website and their staff.
Digital Secure Key

Your first option is a Digital Secure Key, accessed through the Banking on the go App
on your smartphone. The Digital Secure Key will make logging on to your App much quicker
and easier. But you can use this to log on to your desktop or laptop too