We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Help please!!! transferred £300 into the wrong account.

1246721

Comments

  • alimahat
    alimahat Posts: 16 Forumite
    noelphobic wrote: »
    I'm not sure. Both, as another poster suggested.

    I used to work for a bank (not Lloyds) and would say that some banks are reluctant to deal with another bank's customers and would insist that any query would have to come from the customer's own bank.


    Yes that's what I was told by Lloyds but Santander insists that as it is an online transfer I have exhausted the process and they cannot contact Lloyds on my behalf.
  • noelphobic
    noelphobic Posts: 2,297 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    alimahat wrote: »
    Hi,
    the first one, but when I goggled for Lloyd's branches using the sort code, the second one came up.

    Thanks

    This may be the branch address, but don't know how accurate the source is

    Lloyds TSB Bank PLC
    6-7 Beresford Square
    Woolwich
    Greenwich
    London SE18 6BB

    http://www.ilondon.co.uk/profile/646718/Woolwich/Lloyds-TSB-Bank-PLC/

    If you use the phone number quoted I would say you would almost certainly get through to a call centre, probably overseas, and they would possibly be reluctant to put you through to the branch. Also, even if you get through to the branch they may say that you need to contact the regional service centre and/or get your bank to initiate the query.
    3 stone down, 3 more to go
  • Dr_Cuckoo3
    Dr_Cuckoo3 Posts: 1,398 Forumite
    http://www.lloydstsb.com/branch_locator/details.asp

    14type0.jpg

    Only one Lloyds Tsb branch in Woolwich according to the branch finder , the 77 sort code has a Chelmsford dialling code
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • alimahat
    alimahat Posts: 16 Forumite
    The intended receiver has just given me this as the branch address;

    6 Crescent Arcade,
    Greenwich,
    London
    SE10 9EJ

    anyone know the manager's name?

    Thanks
  • pmduk
    pmduk Posts: 10,683 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Don't bother addressing the letter by name, the Manager will suffice. S/he's unlikely to see it even
  • alimahat
    alimahat Posts: 16 Forumite
    I will send the same letter to all the addresses above and hopefully one will be looked at!!!
  • noelphobic
    noelphobic Posts: 2,297 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    alimahat wrote: »
    The intended receiver has just given me this as the branch address;

    6 Crescent Arcade,
    Greenwich,
    London
    SE10 9EJ

    anyone know the manager's name?

    Thanks

    If the intended recipient is willing then maybe they could make enquiries with Lloyds and see what they suggest.
    3 stone down, 3 more to go
  • alimahat
    alimahat Posts: 16 Forumite
    noelphobic wrote: »
    If the intended recipient is willing then maybe they could make enquiries with Lloyds and see what they suggest.

    He did but was told that my bank should follow it up, and when he did again, another adviser told him that I should write a letter to them.
  • pqrdef
    pqrdef Posts: 4,552 Forumite
    I doubt if the Lloyds branch will get involved. For all we know, the customer who's got the money moved to Scotland 20 years ago - the sort code doesn't necessarily signify anything.

    And I don't think it matters which Lloyds address you write to, the sorting machines will divert all their mail to their box number BX1 1LT and they don't tell us where that is.

    It's been my experience that the only way to get anything out of Santander is to bypass the branch and call centre staff and send a message to the Complaints team.
    "It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis
  • matttye
    matttye Posts: 4,828 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    Yes put in a complaint to Santander for allowing idiots to use the faster payment system. The banks drum it in to us check, check and check again to ensure the details are correct. However when it does go wrong it is never the customers fault.

    Any bank account I've ever sent a faster payment from asks for a name/account name as well. Until joining this site I assumed the name was required to make sure you input the correct account details.

    Banks need to be clearer about this. There should be a warning on the payment page itself.
    What will your verse be?

    R.I.P Robin Williams.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.