British Gas - Going round in circles

keystone

bobthebuilder2006 wrote: »

i work for bg....

Oh!

............. i'd say it was worth the extra anyway

So thats hardly surpising then is it?.

Cheers

bobthebuilder2006

its not as if its £1000s more, its like anything u buy, youd rather pay that little extra to go with a bigger company, i know i would anyway

southcoastrgi

why cannot BG beat every quote ? with their buying power they pay next to nothing for the gear.

anyone can get a fixed priced repair although i have yet to find one customer that pays the £79 as advertised & instead gets put upto the 2nd or 3rd price band,

you don't need homecare as the boiler is covered by the manu & unless the rest of the heating systerm breaks it's a waste of money,

the trouble with BG engineers is they aren't all reading from the same song sheet
for example i went to a job 90 mins away from me because they had turned off the boiler because they said the gas rate didn't meet the MI, on looking at the paperwork (via email) i knew there was nothing wrong with it, so 3 hrs round trip for 10 mins work,
then on the other hand you have a WB (see pic below) that has been looked after by BG for at least the last 3 yrs & nothing noted on the paperwork, the pipe you can see through the window is the safety discharge that goes up from the prv along with the flue then just terminates straight down half way down the window,

keystone

bobthebuilder2006 wrote: »

its not as if its £1000s more, its like anything u buy, youd rather pay that little extra to go with a bigger company, i know i would anyway

Sorry son - it ain't working.

Cheers

keystone

southcoastrgi wrote: »

then on the other hand you have a WB (see pic below) that has been looked after by BG for at least the last 3 yrs & nothing noted on the paperwork, the pipe you can see through the window is the safety discharge that goes up from the prv along with the flue then just terminates straight down half way down the window,

Dreadful! C'mon then Bob. Get out of that without moving.

Cheers

bobthebuilder2006

theres no way BG installed that, and i'd be shocked if no paper work was left in terms of NTCS / At risk!, put it this way if i never noted anythin down after being at that job, i'd have my !!!! in a disciplinary before i got paid end of month

southcoastrgi

didn't say they installed it, but the paperwork is on top of the boiler showing their healthcare report for the last 3 yrs, last one was dated 3 months ago

btw i was only there to fix the shower, but if I had of been there for a CP12 i would have shut it off,

you aren't the first as i've seen it from other engineers (not BG) but where does the "T" come from ? it's NCS not NTCS ?

Yazmina

southcoastrgi wrote: »

if you post up the details of the quotes we might have more of an idea

https://forums.moneysavingexpert.com/discussion/4707167

I'm talking about engineer 2. We asked him to re-quote for the Worcester.

Yazmina

bobthebuilder2006 wrote: »

i work for bg and can honestly say its by far the best company i've worked for, we're never really going to compete with local plumbing prices, but i know a few people in the game, and alot are going in with really cheap prices just to pay bills, bet if you asked most plumbers would they work for bg, deep down they would, annoys me a bit when people say these horror storys about engineers scaring people and told to cut off boilers, thats rubbish! if that was the case there'd be uproar, we do over 100000 boilers a year, ok not all will be perfect, but i bet the ones not gone smoothly got sorted in the end

your independent was 2105 plus vat so £2526, not much less than BG, and with BG u get ya homecare plus its fixed price quote, i'd say it was worth the extra anyway

is it a combi boiler ur getting?

Yes. I agree that homecare isn't necessary for a new boiler.

southcoastrgi

ah yes, i have already made some comments on there,

my choice out of those would either be one of the last two on BG quote or the vailliant on the independant, you can't compair the intergas one as it needed to be the next size up, personally I would avoid WB (don't believe the hype)