T mobile and Buchanan Clark and Wells

Justice-seeker_2

My son has received a letter from Buchanan Clark and Wells (dated 19/07/2013; received 23/07/2013) stating that they have been instructed by EE to recover a debt of £82 and have added an administraion charge of 10.75% bringing the total owed to £90.82. He was paid yesterday (Sunday) and went online to pay the debt off. The amount now stands at £108+. There has been no communication from EE regarding his t mobile contract and the debt. Can Buchanan Clark and Wells increase the debt at such a rapid rate? The letter states that 'if the balance remains unpaid then the charges relating to the unexpired period of your contractual agreement will be added to your account'. There is no mention of increases to the debt relating to whenthe debt is paid in full. An additional £18 for 5 days seems excessive, particularly when this has not been referred to in the letter received. Advice welcome please.

Silk

It's more of a debt problem than a mobile problem so you would be better posting it in the Debt-Free section of the forum ...
http://forums.moneysavingexpert.com/forumdisplay.php?f=76

Buzby

Does he admit there is a debt owed? He really needs to check his credit file. If he has been defaulted then paying BCW's ransom will not make I disappear.

Justice-seeker_2

His credit rating is appalling anyway, which begs the question why he has been allowed to take out 5 phone contracts in 4 months! Spoke to Buchanan Clark and Wells and pointed them to their code of practice which states that 'all charges must be transparent'. They settled for £90.82 and went on to say that the increase was an instruction from EE, for going over allowances. Strange that because EE admitted that the sim had not been used. My son hasn't got the sim, but then he hasn't got the sims for 2 of the other phone contracts, nor has he got the phones either.

pepdavies

Who has got the sims?

[Deleted User]

Pay what he owes EE directly to EE. Ignore the debt collectors and their added fees.

Justice-seeker_2

No idea who has got the sims, probably nobody as he has a habit of breaking them in half. He takes out these contracts when he's drunk.

EE would not accept payment because he hasn't got the sim card and, despite requesting a replacement they haven't sent one. They were really rude on the phone.

pepdavies

If he's old enough to take out these contracts he can deal with the consequences. I don't think you need to moan about the phone company in this case.

Justice-seeker_2

Am not blaming phone company, my gripe was the additional charges that the debt collection agency tried to apply.