Virgin Media Overcharging!

Andrew99

Hello there,

I've been with Virgin Media since March 2012 who provide my TV, Phone & Broadband. I went with the XL TV package, Talk Unlimited and 50mb broadband agreeing to pay £105 per month under the assumption that my bill would never exceed this amount. The installation charges came to £80.

Since I joined the lowest bill I received was £120 and the highest a ridiculous £205, not a single bill coming to £105? The charges for no apparent reason, varied massively every month.

In the 16 months I've been with them I should have been charged around £1700 in total. I have been charged £2600, about an extra £50 a month.

I'm pretty annoyed as you would imagine and just wondering if anyone knows what I can do about this? Help/Advice would be much appreciated!

Thanks

VoucherMan

Andrew99 wrote: »

assumption

The mother of all ***** ups



I know little about their price plans but it does state quite clearly (to me at least) that 0845 & mobile numbers are not included. I'm guessing that could be your problem

http://store.virginmedia.com/phone/compare-fibre-optic/index.html

roddydogs

So what was the breakdown of the bill? its all online just look it up & see!

Andrew99

There's no chance that any calls to mobiles I've made should cost me the excess amounts they've been charging, it just doesn't add up

Cycrow

i assume you havn't been watching any films on demand ?
the only other thing it could be would be call charges.

theres no extra costs with the broadband.

Best to check a breakdown of the bill, it should tell you everything you are getting charged for

bubblegun

Andrew99 wrote: »

Hello there,

I've been with Virgin Media since March 2012 who provide my TV, Phone & Broadband. I went with the XL TV package, Talk Unlimited and 50mb broadband agreeing to pay £105 per month under the assumption that my bill would never exceed this amount. The installation charges came to £80.

Since I joined the lowest bill I received was £120 and the highest a ridiculous £205, not a single bill coming to £105? The charges for no apparent reason, varied massively every month.

In the 16 months I've been with them I should have been charged around £1700 in total. I have been charged £2600, about an extra £50 a month.

I'm pretty annoyed as you would imagine and just wondering if anyone knows what I can do about this? Help/Advice would be much appreciated!

Thanks

Variations like this are ALWAYS call charges or ppv, why are people surprised?

You need to check your bills and change to a cheaper package for the calls you make or change to a provider that will give you those calls cheaper.

albionrovers

This is how they make their money OP. You HAVE to stay on top of your bill at all times.