Tesco Scan & shop BIG PROBLEM

sharpy2010

The OP sounds like a weirdo to me.

Gordon_Hose

With all the drama in the OP, I half expected it to break out into "The Fresh Prince of Bel-Air" theme tune at the end!

If this is genuine, declining a DTD refund, flowers, wine AND a £40 gift card would be most !!!!!!. If Tesco have any sense they'll withdraw their most generous offer and just refund the erroneous amount.

Abbafan1972

What is scan and shop?

Seriously, I always check my receipt before I leave the store and query anything with CS straightaway.

Gordon_Hose

Abbafan1972 wrote: »

What is scan and shop?

Google is your friend...

http://www.thegrocer.co.uk/topics/technology-and-supply-chain/scan-as-you-shop-set-to-roll-out-across-tesco/233016.article

blitzboy

My sentiments on this are similar to the majority above. I don't add my shopping up to the penny when I go around, but I can guarantee you that I would notice an £164 overcharge! Why on earth didn't you query it at the time?!

As for their offer, it is incredibly generous! Not only refunding you the £164, but then giving you another £164 for free! There are thousands of people in this country that don't earn that for a weeks work and you're turning it down as a gift?!

I strongly suspect this is a trolling attempt (a pretty good one to be fair!), but if this OP genuinely had this happen to them then they truly are an idiot.

dalesrider

lenotron wrote: »

I recently went to our local Tesco in Royston to do our normal weekly shop.

Bit new to the scan & shop but we scanned and shopped as we went without any big hitches.

When I go into a store like Tesco I am trusting that when I pay my bill that they get it right and if it does make a mistake that it easily rectifiable (you can see it on your bill if something is overcharged).

Sounds to me like you have scanned some items more than once.
So Tesco are TRUSTING YOU to ensure that you scan everything correctly.

Short of them scanning everything through again (well that defeats the idea...) it is a case of a quick look at guess by the staff member.

lenotron wrote: »

1. I was on till 52, the till next to me till 53 had paid and gone but somehow their bill had transferred to mine.

Like the staff member I do not buy into this. Each till is in its own little world. And the only way anything could be added is by someone scanning something through to add to the bill.

lenotron wrote: »

2. Tesco would pay me double the difference and put it onto a gift card for me.

I declined this offer.

For the record we were not looking for Tesco to wipe out our mortgage or pay for a lovely holiday to the Maldives with a fab offer.

Well just what do you want.... Double the difference is a fantastic offer by Tesco.
They could have just said. We will refund the error amount...

lenotron wrote: »

What can be done to ensure that they look at this seriously?

You have to trust them to look at the issue. They cannot simply take 2 tills offline, for something that may not be a issue.
Could be that it has been passed onto IT department to look at the issue and see if it is something they need to deal with.
Or just a issue with the till operator doing something they should not have done.

[Deleted User]

bambinaUK wrote: »

Call me cynical, but is this a troll posting?
If it is then 10/10 for effort, that was a fab story.

If it looks like a troll, ans smells like a troll....

pmduk

For this to be theft, you'd have to prove it was deliberate. I dislike tesco, but can't see any way that this would be deliberate. You've been offered double the difference in cash, bite their hands off.

peachyprice

I don't understand why or how you over paid in the first place.

The handset gives you a running total while in use, did you not notice that as you were shopping and realise that the total that came up on the till was different?

I use Sainsbury's self scan every week, I know the max my shopping is going to be before I even get to the check out, and it's usually less because the hand set doesn't take offers like BOGOF etc until it's put through the checkout.

I certainly would have noticed of the handset had said £241 but I had been charged £386.

Cycrow

ilikethesimpsons wrote: »

If it looks like a troll, ans smells like a troll....

its difficult to tell, as i've had to deal with people like that in the past.

There was one guy that was given a £5 gift card to spend at tescos, as well as refunded double the difference on an overcharge. And he still complained that it was not good enough. He wanted at least £100 in cash as well as all his travel expenses covered.
he was only overcharged 4p.
I still had to put up with a lot of abuse and threats from him