Talk Talk (internet and phone) - how bad is it really? Good experiences or bad ones?

MillicentBystander

As someone who uses a provider who piggy backs on to their service IME the actual BB service is fine and very reliable but it's just their CS that leaves a heck of a lot to be desired. Many people under estimate the importance of good CS (usually those who have yet to need it ).

Doc_N

Thanks for all the helpful replies - very much appreciated.

At £6.50 pm for unlimited broadband (with 6 months free as well, and potentially £70 Quidco) it's worth, I think, the risk.

7 days in which to cancel without charge, and only a year's lock-in after that. Here goes............

Tink_04

The customer service is awful - all overseas - reading from a script - no idea what your trying to explain and when they dont know they will hang up on you!! im only 2 months in and had a biling and tech issue im still trying to sort out. They lie and say they will do something and then claimm there is no notes on the account. Gutted im tied it - willl move on and never go back.

standinman2009

Most of call centre staff have very good English language ,better than a lot a british people ,this all sounds like prejudice .

As for the service my experience of talk talk has been first rate very comparable to BT who I might add also these days use foreign call centres !!

shmeeko69

Doc_N wrote: »

Thinking of switching to Talk Talk because it's the only ISP offering decent deals on my exchange - bar none.

I hear bad things from some people - but I also hear good things from others.

Any views on switching, please? Is it all bad, or are there a lot of happy customers out there? The happy ones, of course, tend to say nothing, but the unhappy ones (naturally) are the most vociferous.

Thanks for any help.

My parents have Talk Talk and they've had nothing but bother this past year with their phone line and broadband connection, so I certainly wouldn't recommend them to anyone.

MillicentBystander

standinman2009 wrote: »

Most of call centre staff have very good English language ,better than a lot a british people ,this all sounds like prejudice .

As for the service my experience of talk talk has been first rate very comparable to BT who I might add also these days use foreign call centres !!

I wondered how long it would be before the race/prejudice card was introduced . No matter how 'good' their English is the call to a foreign call centre invariably takes longer than it should ime and that does not make me prejudiced/racist in any way if I say that. Imo a company's call centre should not only be in the same country as the parent company but if possible in the same HQ. This makes them far more accountable.

Dimey

standinman2009 wrote: »

Most of call centre staff have very good English language ,better than a lot a british people ,this all sounds like prejudice .

As for the service my experience of talk talk has been first rate very comparable to BT who I might add also these days use foreign call centres !!

Oh don't be so ridiculous !

Just because posters are complaining that call centre staff are reading off scripts that bear no relation to the question asked and they don't call you back or do what they promise they'll do. You consider that prejudice !!

Its not. Its bad service.

gardner1

Doc_N wrote: »

Thanks for all the helpful replies - very much appreciated.

At £6.50 pm for unlimited broadband (with 6 months free as well, and potentially £70 Quidco) it's worth, I think, the risk.

7 days in which to cancel without charge, and only a year's lock-in after that. Here goes............

it will all end in tears......in a few months time you will be on here telling people about your talktalk hell and wishing you had never heard of them
DONT DO IT..they are cheap for a reason?

penelopedee_2

We use them, and when everything is going ok the broadband is really good for us being out in the sticks. Their helpdesk is very script based but you can ask to speak to a manager which does help (although its not brilliant and we had 2 weeks of nothing due to their mess-up - but I was compensated when I asked politely). We did have their engineers sent out who I would say were fine, and actually struggled with the call centre as much as we did, but at least gave me firm instructions to tell them what to do to resolve the problem.

In my experience if you do need to phone the helpline then wait until 8am in the morning when it first opens and be one of the first callers. It does make a difference.

I may not use them again when I run out of the contract period but I wouldn't totally exclude them.

gardner1

penelopedee wrote: »

We use them, and when everything is going ok the broadband is really good for us being out in the sticks. Their helpdesk is very script based but you can ask to speak to a manager which does help (although its not brilliant and we had 2 weeks of nothing due to their mess-up - but I was compensated when I asked politely). We did have their engineers sent out who I would say were fine, and actually struggled with the call centre as much as we did, but at least gave me firm instructions to tell them what to resolve the problem.

In my experience if you do need to phone the helpline then wait until 8am in the morning when it first opens and be one of the first callers. It does make a difference.

I may not use them again when I run out of the contract period but I wouldn't totally exclude them.

not quite a glowing report then:D....2 weeks with no broadband...let me guess they gave you a free month

best avoided I think