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HijackThis log for analysis, slow pc
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Wammer
Posts: 1,060 Forumite
in Techie Stuff
My pc has been slow and I often get "not responding" in browsers and even using Word or Excel documents. I have carried out the suggestions in Closed's topic to speed it up, but it I am still having problems.
The pc is a Dell Dimension E520 which is 6 years old. The RAM has been upgraded to 4GB and it is running Vista.
I use Opera, Firefox and Chrome with several tabs open in each as I use them for different things. I usually use Sleep rather than reboot every time I am finished, but am finding that I have to reboot and use CCleaner every few days to make it usable.
I'd be grateful for any advice or comments on the log below. I think my next question will be asking for suggestions for a desktop with a faster processor and more RAM if this can't be fixed.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:36:10, on 18/07/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16496)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\FileHippo.com\UpdateChecker.exe
C:\Program Files\OpenDNS Updater\OpenDNSUpdater.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Ralink\Common\RaUI.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Opera\Opera.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\SumatraPDF\SumatraPDF.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\SearchFilterHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.bbc.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=2070219
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKCU\..\Run: [FileHippo.com] "C:\Program Files\FileHippo.com\UpdateChecker.exe" /background
O4 - HKCU\..\Run: [OpenDNS Updater] "C:\Program Files\OpenDNS Updater\OpenDNSUpdater.exe" /autostart
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\Ralink\Common\RaUI.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {AFC3FA82-AD07-45cd-8B57-983435B9899E} - (no file)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{85DFBF6E-CB98-40F2-8AAC-33245B72D9B6}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Keyboard And Mouse Communication Service (KMWDSERVICE) - UASSOFT.COM - C:\Program Files\Mouse Driver\KMWDSrv.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Ralink Registry Writer (RalinkRegistryWriter) - Ralink Technology, Corp. - C:\Program Files\Ralink\Common\RaRegistry.exe
O23 - Service: RaMediaServer - Unknown owner - C:\Program Files\Ralink\Common\RaMediaServer.exe
--
End of file - 8807 bytes
The pc is a Dell Dimension E520 which is 6 years old. The RAM has been upgraded to 4GB and it is running Vista.
I use Opera, Firefox and Chrome with several tabs open in each as I use them for different things. I usually use Sleep rather than reboot every time I am finished, but am finding that I have to reboot and use CCleaner every few days to make it usable.
I'd be grateful for any advice or comments on the log below. I think my next question will be asking for suggestions for a desktop with a faster processor and more RAM if this can't be fixed.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:36:10, on 18/07/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16496)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\FileHippo.com\UpdateChecker.exe
C:\Program Files\OpenDNS Updater\OpenDNSUpdater.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Ralink\Common\RaUI.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Opera\Opera.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\SumatraPDF\SumatraPDF.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\SearchFilterHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.bbc.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=2070219
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKCU\..\Run: [FileHippo.com] "C:\Program Files\FileHippo.com\UpdateChecker.exe" /background
O4 - HKCU\..\Run: [OpenDNS Updater] "C:\Program Files\OpenDNS Updater\OpenDNSUpdater.exe" /autostart
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\Ralink\Common\RaUI.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {AFC3FA82-AD07-45cd-8B57-983435B9899E} - (no file)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{85DFBF6E-CB98-40F2-8AAC-33245B72D9B6}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Keyboard And Mouse Communication Service (KMWDSERVICE) - UASSOFT.COM - C:\Program Files\Mouse Driver\KMWDSrv.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Ralink Registry Writer (RalinkRegistryWriter) - Ralink Technology, Corp. - C:\Program Files\Ralink\Common\RaRegistry.exe
O23 - Service: RaMediaServer - Unknown owner - C:\Program Files\Ralink\Common\RaMediaServer.exe
--
End of file - 8807 bytes
0
Comments
-
Step A ...... cures all in <15 minutes, no new pc required, as suggested a year ago https://forums.moneysavingexpert.com/discussion/4083291
---
scan with tdsskiller
lack of ram isn't your problem
ccleaner does nothing to make a machine usable.
sleep can be problematic, hibernate is better
3 browsers at once is a little ott.!!
> . !!!! ----> .0 -
Oh dear. I was hoping to avoid that as I am not at all confident at carrying it out.
Please don't hate me. I don't have an external drive.............. I have most of my photos on another laptop and netbook and I email my most important Excel Word documents to myself every so often.
I guess I have a few more questions.
1. Is there an online tutorial or link to YouTube to show how to reinstall Windows? I have a C OS drive and a D Recovery drive with 5.4GB free of 9.99GB.
2. How long would it take to reinstall Windows? And how long to reinstall all my backed up data? I have 121GB free of 222GB on the hard drive.
3. Would this reinstall all my programmes without having to download them again? What about Windows Updates, would I have to download them again or would they be on the back up?
4. Can you suggest an external hard drive please? I think I would only need 500GB as all my pcs are only 250GB and I have only used half of that in 6 years.
5. Does my HJT log look OK?0 -
Step A ...... cures all in <15 minutes, no new pc required, as suggested a year ago https://forums.moneysavingexpert.com/discussion/4083291
---
scan with tdsskiller
lack of ram isn't your problem
ccleaner does nothing to make a machine usable.
sleep can be problematic, hibernate is better
3 browsers at once is a little ott.
Have I really been putting up with this slowness for over a year? Sorry, I didn't remember that I had posted previously. A lot has happened in the past year.
I scanned with tdsskiller and there were a 9 suspicious items which I have Copied to Quarantine. I can't find a way to copy them here. What do I do now?
I don't have Hibernate on this pc as it doesn't show as an option in Power Options and yet it does on the laptop which is also Vista.
Apologies if you reply after I have gone to bed, but work calls in the morning.0 -
did they have a name
post a fresh hijackthis log, there is some bloat apparent, and a possible rootkit which is why I suggested tdsskiller - have you scanned with malwarebytes?
provided you have disk space, about 4GB free, hibernate should work on any machine
from the command prompt, run
powercfg -h on
then check the power settings in control panel
to backup the whole thing, using macrium reflect disk image (not clone), an hour or two.
to factory restore 10 minutes
factory restore as the name suggests, put it back to how it was at purchase, anything you've installed since would need reinstalling
a portable 500GB drive costs around £40, loads on amazon/ebuyer etc, ideally you should choose something big enough to hold several backups of all your machines, and allow for data growth
there is a video on how to backup in the speedup sticky, along with instructions on how to factory restore -- I suggest you make sure you have backed up properly, and created a macrium boot cd, and a vista cd before attempting a factory restore
windows updates will churn away in the background for a while after a factory restore.!!
> . !!!! ----> .0 -
did they have a name
provided you have disk space, about 4GB free, hibernate should work on any machine
from the command prompt, run
powerfg -h on
the check the power settings in control panel
to backup the whole thing, using macrium reflect disk image (not clone), an hour or two.
to factory restore 10 minutes
factory restore as the name suggests, put it back to how it was at purchase, anything you've installed since would need reinstalling
a portable 500GB drive costs around £40
Thanks. The command didn't work so I Googled it and now have Hibernate.
In tdsskiller I got
Adobe LM Service
DrvAgent32
DSBroker Service
DS Proct
dsunidrv
IAANTMON
IDriverT
KMWDSERVICE
TVICHW32
I still have the results window open. Do I close it?
Does backing up only save my Documents and Photos, but not my programmes? Should I use Belarc to give me a list of what I would need to reinstall?
Any particular brand of external drive you recommend, or any to be avoided? I think I have read (on here?) that Western Digital aren't very good.
ETA - you have edited while I was typing so I will see if I need to add anything.
I scanned with Mbam last night and it was clean as always.0 -
....snipped
to backup the whole thing, using macrium reflect disk image (not clone), an hour or two.
to factory restore 10 minutes
factory restore as the name suggests, put it back to how it was at purchase, anything you've installed since would need reinstalling
....snipped
Edited: mind you I wish folks would use Linux too4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy0 -
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 01:48:19, on 19/07/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16496)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\FileHippo.com\UpdateChecker.exe
C:\Program Files\OpenDNS Updater\OpenDNSUpdater.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Ralink\Common\RaUI.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Opera\Opera.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\SumatraPDF\SumatraPDF.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\SumatraPDF\SumatraPDF.exe
C:\Users\Senga\Documents\UPDATES\TDSSKiller\tdsskiller.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.bbc.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=2070219
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKCU\..\Run: [FileHippo.com] "C:\Program Files\FileHippo.com\UpdateChecker.exe" /background
O4 - HKCU\..\Run: [OpenDNS Updater] "C:\Program Files\OpenDNS Updater\OpenDNSUpdater.exe" /autostart
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\Ralink\Common\RaUI.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {AFC3FA82-AD07-45cd-8B57-983435B9899E} - (no file)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{85DFBF6E-CB98-40F2-8AAC-33245B72D9B6}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Keyboard And Mouse Communication Service (KMWDSERVICE) - UASSOFT.COM - C:\Program Files\Mouse Driver\KMWDSrv.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Ralink Registry Writer (RalinkRegistryWriter) - Ralink Technology, Corp. - C:\Program Files\Ralink\Common\RaRegistry.exe
O23 - Service: RaMediaServer - Unknown owner - C:\Program Files\Ralink\Common\RaMediaServer.exe
--
End of file - 8869 bytes0 -
click on report, top right, and post the tdsskiller log
Re brands, WD and seagate have most of the market, along with Toshiba, even if you buy a different brand, they probably have one of these in. They can all fail, but it's relatively rare if treated well.
add/remove programs shows whats installed if you don't know what you need. You can't generally backup programs to reinstall later unless they are portable or simple applications.
should have been powercfg, typo
dcm, the windows update/reinstalling a few programs has been mentioned a few times as a reason not to factory restore, I personally don't see that as an issue at all, it's certainly not a reason to stop someone throwing a perfectly acceptable machine away, and popping down to pcworld, credit card in hand.
Downloading a service pack, installing office, installing updates, actual effort involved is minimal, most of it happens in the background, and it can happily be left overnight patching.
The alternative is wading through hijackthis logs, and past experience tells me, doing that vista onwards is mostly a waste of time, vista/W7/W8 factory restore is much more likely to fix a speed issue, because there's so much crap going on in the background that doesn't show up in logs. XP machines have less ram normally, therefore tuning startup processes can make a big difference.
I wish everyone would do disk image backups, but they don't, and most of them never will, however many times lack of backup backfires.!!
> . !!!! ----> .0 -
you're running an old version of tdsskiller
have you ticked the check signatures button before running tdss, if so, run it without this, and see if it find any threats
If you've already quarantined, is there an unquarantine button, if they are just unsigned (which is not the default scan option), it doesn't mean they are infections, you may need them!!
> . !!!! ----> .0 -
Sorry about that, I got it from Major Geeks. I have deleted those logs and will try again.0
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