The Mobile Outlet

taz63

I've just read in the London Gazette that they fall under category C
MOBILE MATTERS (UK) LTD 04787711 (C) 22/09/2007

which is
(C) NOTIFICATION OF A CHANGE AMONG THE DIRECTORS OF A COMPANY

titchieboy

rose28454 wrote: »

my son bought a phone from these people in June. His 4th bill for cashback was dated 22.8.7 and he sent it in on 10.9.7 by Special Delivery. It should have been received by 11.9.7 but when we checked Royal Mail it said it had been re-directed to a new address. We sent it to the one on the web site and the delivery note. He did not hear from them so chased them by e-mail and eventually received one dated 8.10.7 to say his claim had been received. However he received a letter today saying he had not adhered to T & C so his cashback claim was rejected.
Firstly we though it said cashback would be paid within 28 days ie: 9.10.7 not that we would receive an acknowledgement.
Secondly the 11.9.7 was 21 days from date of bill ( including bill date ) so he had adhered to T & C
Thirdly It was not his fault the letter had to be re-directed.
I am very disappointed as I found the deal for him and he has just started work in London and needs the cashback.
Where does he go from here??

I have an email sent by TMO forums queries team saying that...

'A redirection service would only delay the posting of documents by 1 or 2 days. This additional timeframe is taken into account when we process your application.'

Maybe worth reminding them when challenging them about cb claims arriving 21/22 days after date of last bill!

taz63

As of this morning status of MOBILE MATTERS (UK) LTD is active on WebCHeck.

taz63

I have just received the following email from Companies House:

Thank you for your email. The status changed because the company filed a form 363 annual return dated 04/06/07, registered yesterday 22/10/07.
Companies House will now continue to chase the company to file the overdue accounts to 30/06/06.

The company record shows that two forms 288c changing directors and secretary particulars and a form 288b directors resignation were filed during September 2007.

You can obtain a list of the current directors and company secretary and those who have resigned since 1991 by requesting a Current appointments report including resignations. The fee for this document is £3.00 by post, fax, or email.

grayme-m

I doubt it is just an amazing coincidence that the return is filed on the day that it is spotted and put on this forum that CH is proposing to strike off the company (remember that you can file an annual return online...)

A sign that they take this forum seriously (hello TMO! :wave:), expect the accounts to be filed soon (they would make an interesting read!)?

At least it is a move in the right direction...

Kitster

Hello everyone, I have been following the posts on this forum for quite some time now as I am about to get ready to make my first claim (4 months) once my 4th bill comes through next week. I must say from all that i have read it seems i have picked the worst cashback site to go with. And the most recent posts leave me worried the company is going into liquidation (just before i even get to make a my first cashback claim!-typical!). However assuming TMO is still up and running I am trying to prepare the most flawless plan to make sure there is no weasling out of my cashback for them. So far my plan includes.

1. Photocopying all 4 bills and despatch note as soon as 4th bill arrives (and i have already phoned t-mobile to make sure they have posted it out to me as i dont want to miss a cashback!).
2. Videotaping myself placing each of the bills and the despatch note in an envelope, sealing it and marking it with a distinct squiggle with a green pen then fastening a royal mail special delivery sticker with correct address on it and focusing in on the tracking number on the label. I am still considering whether to video the actual taking it to the post office and filming the cashier take it from me. This will all be done on the same day I get my 4th bill.

I am presuming the above method is even more water tight than getting a third party to sign a cover note saying the contents of the envelope have been witnessed - but will happily do it as well if anyone here advises it in addition. Like i said i followed the forums closely and unlike many I am in a position where I have not yet claimed and am desprate to do everything advised on this forum to get me cashback. Any further measures suggested would be greatly appreciated.

Oh and just another question - has anyone successfully been able to take action on TMO at the failure of first cashabck i.e. 4 months and actually succeeded in getting the courts to get them to pay the full years cashback (as breaching contract themselves) before their 12 month contract is even up?..that would be one hell of a result with the bonus of not having to talk to TMO for the outstandign 7 or 8 months of your contract.

Thanks to all who contribute on this forum ...keep it up and thanks for letting me join in!

kltpzyxm

Hi Kitster,
I wouldn't say this is the WORST cashback provider; if you read the other threads, there are similar horror stories associated with each one.
You seem to have a solid logical approach to claiming your cashbacks.
Make sure you post your claim as soon as you possibly can....

kltpzyxm

thesaint wrote: »

...or The Mobile Outlet could catch themselves out by the extra day.

here's hoping it will happen saint....thought I has posted this before, but I must be dreaming I guess.....

Quentin

Kitster wrote: »

has anyone successfully been able to take action on TMO at the failure of first cashabck i.e. 4 months and actually succeeded in getting the courts to get them to pay the full years cashback

Yes, if you plough through the thread you will see a number of posts reporting this.

If you have stuck to the terms and submitted a correct claim which they don't pay up on in the agreed timeframe, then this is a "relevant breach" of the contract and you can sue for the full value of the contract (plus court costs and interest due on the overdue portion of the claim)

fagun

grayme-m wrote: »

If they kept it longer than is necessary maybe, but just requiring the whole bill doesn't seem to be a breach of the DPA?

Principle 1 for DPA is:

Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless ... The processing is necessary ... for the performance of a contract to which the data subject is a party.

Checklist on compliance with the DPA includes:
Do I really need this information about an individual? Do I know what I'm going to use it for?

I can see why they need proof that the phone bills are being paid. What legitimate need do they have for the rest of the bill? All it contains is a log of calls made, which is not relevant to the cashback. Even requesting that the bills are submitted in full is "processing" within the DPA definition.