Returning a battery by post - new prohibited item restrictions

alykatz

ballisticbrian wrote: »

How did the buyer think they were going to arrive when they ordered them through the post?

What part of they were ordered prior to the rule changes did you not understand.
Also its down to the seller to post any item by allowable means not the buyers job to go behind them to check.
And as i understand it there are different rules for business sellers as opposed to private sellers.

shaun_from_Africa

ballisticbrian wrote: »

I swear that when you get the replacement, it will be in the post as none of the couriers accept them either and they are fully aware of the rules.

The new rules are something brought in by Royal mail and are not applicable to courier companies.
If they wish, they can quite legally accept lithium batteries for shipping.

PollyOnAMission

Thanks alykatz; I feel like I'm banging my head against a brick wall here.

I've no idea how they've posted the replacement; I assume they have used Royal Mail because they posted it before I told them about the rule change and they were unaware of the rule change when I told them. This really is not my responsibility though; surely it's down to sellers to make sure they are adhering with rules, not for every buyer to check up on.

PollyOnAMission

shaun_from_Africa wrote: »

The new rules are something brought in by Royal mail and are not applicable to courier companies.
If they wish, they can quite legally accept lithium batteries for shipping.

Indeed; they told me it would cost them £6.95 to arrange a courier for me to return the battery. They themselves decided against this because that is about the same amount I paid for the battery in the first place. I would have been happy to return it through whatever means they wanted, provided I would not be breaking any rules or lying to do so.

PollyOnAMission

ballisticbrian wrote: »

So, let's get this straight, the seller said "sorry we didn't know the rules had changed", and then sent you the correct battery through Royal Mail again???

No. They said "sorry we sent you the wrong battery. We'll send you out the correct one today; in the meantime please send us the incorrect one back via second class large letter and we will refund the postage".

It was during my attempt to carry out their request that I came across the new rules and informed them, asking what they would like me to do. They had already posted my replacement at this point (although it has not arrived yet) and had not heard of the rules, therefore I assume they have posted the replacement with royal mail. Is this clear now?

forgotmyname

No issues with lithium Ion. Lithium Polymer then OH DEAR.

Check the youtube video's. People at the model club have had these go when not being used or charged. But left in a full charged state.

Dont leave LiPo batteries fully charged when in storage. Smother the flames with something fireproof and leave it to burn itself out.
Dont bother trying to put the flames out.

PollyOnAMission

Well, the new battery arrived via Royal Mail.

I wonder if merchants are going to adhere to these new rules or not.

...Time_for_a_brew_then..

PollyOnAMission wrote: »

Well, the new battery arrived via Royal Mail.

I wonder if merchants are going to adhere to these new rules or not.

To be honest, RM are causing a lot of bother and hassle over nothing.

If the mobile phone battery is packaged correctly (I.E. in it's original retail blister pack or with the plastic cap placed over the terminals) I really can't see a problem.

Just because someone sat behind a desk decides that something is suddenly dangerous, doesn't mean in reality that it is.

They were quite happy to accept your money prior to the rule changes for carrying these batteries, maybe it's something to do with the sell-off planned for the future...?

(I do understand the problems incurred with batteries being sent via airmail...you only need to watch the news regarding the Boeing 787 to realise some batteries could cause a problem if they short out whilst the plane is in the air)

theonlywayisup

...Time_for_a_brew_then.. wrote: »

To be honest, RM are causing a lot of bother and hassle over nothing.

To be fair, it isn't an idea thought up by Royal Mail but one they have been instructed to adhere to via the CAA and the Maritime & Coastguard Agency amongst others.