Returning a battery by post - new prohibited item restrictions

campdave

ballisticbrian wrote: »

The OP has not asked, how do I send this back legally, via which couriers or what are the laws regarding batteries, but the turn of phrase "does this mean it's impossible to send it back"

It's no longer legal to send batteries through the post - the seller has offered to refund the cost of a large letter for the item to be returned - what do you propose the OP should do in this situation?

ballisticbrian

I haven't come up with a solution, I'm merely stating the buyer was complicit with ordering items through the post in the first place but then is acting like some of the other posters we regularly have on here, e.g. "it's not my fault I can't return this fake branded goods so I'll just have to wear it."

alykatz

ballisticbrian wrote: »

I haven't come up with a solution, I'm merely stating the buyer was complicit with ordering items through the post in the first place "

Im not sure i follow this statement but it seems to imply that by buying something online the buyer is somehow doing something shady?
Well thats how i understand the word complicit to mean.
The buyer has done nothing wrong, they ordered one thing and got another and seem quite happy to return the wrong item so long as it is by allowed means.

PollyOnAMission

Woah, there's no way I am trying to fleece the seller! I just want the correct battery, which I ordered in the first place (before the rules changed actually, although I wasn't aware of any upcoming changes in the rules for posting batteries. But then I'd assume this is the seller's responsibility to stay on the ball with anyway).

It's not my fault they sent the wrong battery; I checked the packing slip etc and it clearly states I ordered a battery for a Galaxy S2, although they sent me an S3 battery. It's also not my fault that I can't return it due to a change in the rules, that just happened to between me ordering the item and needing to return the one they incorrectly sent.

I was perfectly happy with their suggestion to return the incorrect battery second class, with them reimbursing the postage as it was their mistake, and had started the process of buying online postage to do so. It was only when the warning box popped up as I was about to click "buy" that I became aware of the changes in the rules and contacted them asking what I should do. They were also not aware of the changes, which is why they suggested I posted it back in the first place. Of course it would have been prudent for them to keep ahead of the game when it comes to such changes in rules, being a seller who deals in batteries, but I didn't have any reason to know this really as I'd not posted a battery before.

The seller has been very helpful and sympathetic and I have no complaints regarding their dealings with me (aside from them sending the incorrect item to start with, but mistakes happen). In the end they told me to just keep the incorrect battery because it could not be cost effective for them to arrange an alternative courier to collect it. This is their choice and there's not a lot I can do about it. It's certainly not by my own design that I've ended up with a battery I didn't order!

ballisticbrian

Im not sure i follow this statement but it seems to imply that by buying something online the buyer is somehow doing something shady?

How did the buyer think they were going to arrive when they ordered them through the post?

ballisticbrian

Of course it would have been prudent for them to keep ahead of the game when it comes to such changes in rules, being a seller who deals in batteries,

I swear that when you get the replacement, it will be in the post as none of the couriers accept them either and they are fully aware of the rules.

PollyOnAMission

ballisticbrian wrote: »

How did the buyer think they were going to arrive when they ordered them through the post?

Through the post of course. But a) I ordered it before the rules changed and b) It's not really my priority to keep ahead of upcoming rule changes regarding posting batteries because I've never posted a battery in my life! I just tried to buy a genuine battery from a reputable online source, assuming of course that it would arrive with no rule problems whatsoever. Why ever would I assume there would be?!

campdave

ballisticbrian wrote: »

I haven't come up with a solution, I'm merely stating the buyer was complicit with ordering items through the post in the first place but then is acting like some of the other posters we regularly have on here, e.g. "it's not my fault I can't return this fake branded goods so I'll just have to wear it."

:j:j:j Classic

PollyOnAMission

ballisticbrian wrote: »

I swear that when you get the replacement, it will be in the post as none of the couriers accept them either and they are fully aware of the rules.

That may be, and if battery sellers out there break the rules that's their issue. It doesn't mean I should be happy to break the rules just because someone else made a mistake.

Presumably reputable sellers/shops are going to have to re-visit the selling of batteries via post if they wish to stay compliant with the new rules. But I ordered in absolute innocence and ignorance (and before the rules changed anyway). I really don't see how I can be at all to blame here!

I certainly didn't ask to be sent the wrong battery; if I'd been sent the correct one there would be no issue here.

ballisticbrian

Through the post of course

So, let's get this straight, the seller said "sorry we didn't know the rules had changed", and then sent you the correct battery through Royal Mail again???