VODAFONE, when will you be finish with making changes on your website?

Spark

I have registered a new phone number on the vodafone website, and it does sign in fine, but as soon as I am on my account page it says : "Sorry – we’re making some changes to our site (don't worry-you can still buy online)".:mad:
It's two weeks I am trying to register a card for that number, to be able to make top ups from the phone directly.
When exactly will those changes be done with and when will I be able to register my card online?:wall:

DUTR

Spark wrote: »

I have registered a new phone number on the vodafone website, and it does sign in fine, but as soon as I am on my account page it says : "Sorry – we’re making some changes to our site (don't worry-you can still buy online)".:mad:
It's two weeks I am trying to register a card for that number, to be able to make top ups from the phone directly.
When exactly will those changes be done with and when will I be able to register my card online?:wall:

Have you tried from another PC, cleared the cache etc?
I used to have problems logging into scottish power, clearing the cache sorted it.

sdduk

I am getting the same thing and my cache was cleared yesterday

Its got to be Vodafone

I have tried with 2 different browsers and still the same.

diamonds

Vodafone AU was exactly the same as Vodafone UK, either the Vodafone global office or third party handle the IT backbones. I could not use either for months when I was a Voda customer, between that and third party customer-services care was non existent.

Spark

I have 3 accounts with them now, and this is what I've found :

Phone 1 : Can log into my account, but cannot top up with the card I have registered with the account. Tried twice online, twice via 2345 with the phone, once via the top up page without signing in my account. This is what it says :

Online : Sorry - some of the details we need from you are either incorrect or missing.
Please check them and try again.
Unfortunately we are unable to process your request because of a temporary problem with our online service. We apologize for the inconvenience this has caused you. Please try again later.
On the phone : Sorry, you have reached the maximum amount of top ups in your account. Please try again later.

So I cannot top up that phone. Whether they are allowing a certain number of top up attempts I don't know, but I know I didn't get any top up on that phone. It's not urgent, that phone is only used from time to time, so will be trying again tomorrow.

Phone 2 : Cannot top up the phone via the top up page, says that the type of card doesn't match the number (strange that, as it is the same card I am using to top up all three phones), but can top up when I sign into my account (with the exact same card). Normally have no problems topping up via 2345 on the phone.

Phone 3 : Cannot top up via online account or 2345 because I can sign into my account but cannot use my account and register my card for that account. But I can top up via the top up page without signing into my account.

I don't know what's going on, the website is a right mess, Now I have to make notes on which top up method to use with each phones.

So, when will I be able to use my new online account, then, Vodafone? When will you "repair" the problem, or will the problem persist for months again?:mad:

Vodafone

Hi Spark,

I'm sorry to see that you've having problems with your online account.

If you're still in need of help could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

Spark

I still can't top up with the first phone.
The second phone is all right now, I can arrive to top up with the top up page on the vodafone website.
With my third phone, I still can't do anything when I log in to my account.
I have sent an email with details to vodafone, as requested by Lee.
Email reference number : Re: WRT135 - MSE [#11687321]

Vodafone

Hi Spark,

Thanks for coming back to your thread.

I can confirm that we've got your email and will get back to you as soon as we can.

Kind regards,

Lee

Web Relations

Vodafone UK

Spark

Nothing was solved.
I give up on my first phone, never mind, I'll use my credit card to pay online.
My second phone, I still can't top up with my mobile phone, but I can top up online.
I could never register my third mobile phone on the vodaphone website.

For my new third phone, I was told :
1) My number didn't seem to be registered online. So I had to try to register again.
Did not work.
2) Then I was told my number has not been registered successfully. Then I had to answer a few questions for them to check the account.
3) Was told, since I was unable to register the number, they would need to delete the current registration, which was partial, then I had to register again with the updated details.
Did not work.
4) Was told there was no account registered for the number, and to try registering a new account for the number after 24 hrs after clearing the cache and cookies from web browser.
Tried with 2 web browsers.
Did not work.
5) Was told that my profile was not completely deleted and that's why I was unable to register the number. Ask me to try registering (again!).
Did not work.
6) They've tried to replicate the steps for registration and it gave them an option to enter the security code. This meant, to them, that there was an issue with a local computer/browser. Was asked to try another browser/computer to register the number to see if it works.
I already done it but did it again.
Did not work
7) On 8th august was told they passed it on to their IT team.

- IT team (or Mumbai Team as they call themselves in the email), asked me to send them screenshots of error message.
- Then they told me the number was already registered and gave me the email and password I used for the registration...........And they were the very first email and password I have registered the number with! I thought they told me they deleted them!.....
- Fourteen days later they told me again that my number was already registered and to try logging in again, if unsuccessful to send them more screenshots, and was told that the number is now migrated to New. Co.

- Fourty days later I was told that I do not have any registered services for online account and to register again. I had a step by step help on how to register a number on the email (How many times I tried to register again? What do they think I was trying to do all this time?). And, of course, if unsuccessful send the screenshots for each step till the error message, which was quick as the error message came after the first click.

- The last email, dated 21/10/2013, states this :
This is in regards to your online account with Vodafone. We would like to inform you that our team is working on it and it will be resolved as soon as possible.
Also, we will keep you updated on this. Your patience in this matter is highly appreciated.

I tried again to log in with the UN and PW I have registered the first time, and it says "Some parts of our site aren't available at the moment. We're working hard to get things back to normal."

Well, my patience is at an end as I am looking to move to another network. It's obvious that my problem has been brushed under some virtual carpet to be forgotten. If they could not solve my problem by now, they never will.
When I change my other phone next year, I will be changing network too. Though I can log onto my account with this one, but still cannot top up via my phone.

How easy it is to get your PAC from vodafone? I would like to keep my number.

I am thinking of trying Tesco PAYG, are they any good?

Sparx

Spark wrote: »

How easy it is to get your PAC from vodafone? I would like to keep my number.

I am thinking of trying Tesco PAYG, are they any good?

Quite easy ironically.

I moved my missus from Vodafone to O2 about a month ago and I got the PAC code on the phone there and then - they didn't even try retain her business!

Tesco use the O2 network, so just check the coverage of where you go about your daily business.

Vodafone

Hi Spark,

I'm sorry to see that my colleagues haven't been able to resolve things for you.

To request your Port Authorisation Code you can either call customer services on 191 from your mobile or email me as per the contact details provided in post 6 above.

Kind regards,

Lee

Web Relations

Vodafone UK