QuickQuid email - Have I been a victim of Fraud?

quidsy

Had the same about an hour ago, did the online chat with quick quid & they say it was a technical error. I copied the transcript in case of issue later

tinks1972

I got the letter below, I suffer from depression and it took me years to clear my debts due to this, when I got this I replied and said I had no loan with them which is true I also said that I would contact the financial ombudsman I was in a right state this morning wondering if I had actually done this and not realised on one of my bad days. These people need SHUTTING DOWN...

Customer ID: 2211989

Unless payment is made on your loan by 2 August 2013 it may be sold to a third party collection agency.

To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.

QuickQuid will accept a re-payment plan over n/a months. Based on your outstanding balance of n/a this would be a monthly payment of n/a. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.

Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.

QuickQuid Final Resolution
0800 016 3114

vusys1

I eventually got through, I previously had a QQ loan over 2 years ago and paid straight off. Got through to an outsourced call centre (USA) they confirmed email sent in error to about 10,000 people and not to worry (in their mickey mouse happy way) .....you threaten to send a non existant debt to a 3rd party....... best thing was she said "be glad you got a succesfull response" how about recalling the 10,000 emails and sending out 10,000 appologise

iB1

I wonder if they bought a "dodgy" list of emails from a 3rd party marketing company and then mistakenly spammed them out with the wrong e-mail template?

clive12

iB1 wrote: »

I wonder if they bought a "dodgy" list of emails from a 3rd party marketing company and then mistakenly spammed them out with the wrong e-mail template?

Just been speaking to them for an hour they said their records show I made an enquiry back in 2009 but they dont know how this was made and its possible its via a third party.

They are refusing to delete my details even though they have no legal right to have them and they havent been used in 4 years.

tankmc

ironic... i get a sales call from them today!

glasgowsaver2011

Subject: Inadvertent Email, Our Apologies
Click here if you are unable to see the message below
<http://enovaintl.rsys5.net/pub/cc?_ri_=X0Gzc2X%3DWQpglLjHJlYQGjzfMezdTIbEgFzbzbUaMomagCDzeszfbczeakzciRVXtpKX%3DUSTTW&_ei_=Em21Gr7BKWcpEU6YtLfpq_Yjw0ngueSW7qGEAMJfXS-OcOpI3YJEeQVSaJzb9Koz5QikqTsyNuUFf48YgThdDjTgyuI5XtMlpn02ORyxQIixD5EZVca9vOSY1hv9k5Mkm7KCL8Nvh_WUOE2fGKncJydPmoYkA2pXdORI0Lul6GA4qM.>To ensure delivery to your inbox, please add [EMAIL="support&#64;email.quickquid.co.uk"]support@email.quickquid.co.uk[/EMAIL] to your address book
Dear Steven,
Earlier today, an erroneous email message was sent to a number of QuickQuid customers. This email was sent in error and should be disregarded. We are working diligently to determine how this happened and apologise for any inconvenience or alarm this message may have caused.
Any customers who wish to speak with a QuickQuid representative should contact 0808 234 4558. Please note, our call centre is currently receiving a high volume of calls and therefore customers may experience longer wait times than normal.
Regards,
Arad Levertov
QuickQuid

happygirl148

just got this 1 from them


Earlier today, an erroneous email message was sent to a number of QuickQuid customers. This email was sent in error and should be disregarded. We are working diligently to determine how this happened and apologise for any inconvenience or alarm this message may have caused.
Any customers who wish to speak with a QuickQuid representative should contact 0808 234 4558. Please note, our call centre is currently receiving a high volume of calls and therefore customers may experience longer wait times than normal.

Regards,
Arad Levertov
QuickQuid

Larac

I got the apology email from them about hour ago - strange it went into my junk mail whereas the one this morning did not..
As I have never been a client of this company, I have no idea how they got my email address. Really did not want that sort of grief at 8am this morning, not a good start to the day.

[Deleted User]

Larac wrote: »

strange it went into my junk mail whereas the one this morning did not

I'd imagine that after having sent out two huge emails in a single day, they have at least been temporarily blacklisted by at least some ISPs.