Another Royal Mail one.

elsien

It's one of those half door ones which are quite narrow as the one is bolted shut and the other half opens inwards. Which is why I had an issue before as RM said the average sized postie with a large bag couldn't easily get to the letterbox. Which I can appreciate.
They now seem in the last few weeks to have moved to a system with two people covering the round, and going round with a trolley, or going back to a parked van to get more, so they're not carrying the big bags any more.
It's the leaving things, especially parcels, in full view of the road I have an issue with. I'd expect them to either leave parcels with the neighbours, as they used to, or leave the red card. Which is why I wondered what the current rules are.
When I spoke to the postman, I was asking him to put the post to the side of the porch out of sight behind the bolted half of the door as opposed to on the floor in front of the open bit, if he couldn't get to the letterbox. So when he very helpfully said he'd use the letterbox from now on, I did think if it was now easier to reach, why hadn't he done it before. Hence wondering what RM are now considering acceptable practice.

scott_lithgows

Letterbox should be a foot off the ground approx.Postie is allowed to put bag down to deliver to awkward letterboxes above this.
ps If he hurts his back delivering to a low letterbox he could be put on the conduct code and no sick pay

elsien

Letterbox is in the normal place about 1/3 way up the front door (3 ft), it's not a low one.

fluffnutter

Not to worry. No doubt royalmail.com will do a load better.

custardy

elsien wrote: »

It's one of those half door ones which are quite narrow as the one is bolted shut and the other half opens inwards. Which is why I had an issue before as RM said the average sized postie with a large bag couldn't easily get to the letterbox. Which I can appreciate.
They now seem in the last few weeks to have moved to a system with two people covering the round, and going round with a trolley, or going back to a parked van to get more, so they're not carrying the big bags any more.
It's the leaving things, especially parcels, in full view of the road I have an issue with. I'd expect them to either leave parcels with the neighbours, as they used to, or leave the red card. Which is why I wondered what the current rules are.
When I spoke to the postman, I was asking him to put the post to the side of the porch out of sight behind the bolted half of the door as opposed to on the floor in front of the open bit, if he couldn't get to the letterbox. So when he very helpfully said he'd use the letterbox from now on, I did think if it was now easier to reach, why hadn't he done it before. Hence wondering what RM are now considering acceptable practice.

Its a grey area TBH
I know the set up and have delivered to many like it
For me,if both doors are open then the mail goes on the deck/tucked in the open outer door edge dependant on set up.
If theres an easily accessible inner letterbox then I'll use it
If theres one door open,when mail would go behind the closed door.
since you have had a shared van revision then the duties will now be longer with more for staff to do
So more time constraints. going to neighbours sounds great in theory but its more time that RM dont key into duties.
Really for future peace,an outer letterbox is simplest for you
I'm betting you have this set up of doors along the street with many neighbours just having mail on the floor at the inner door?

SparklableJewellery

We had a similar issue except that the holiday cover postie was shoving the letters half way through our letter box leaving bills and bank statements available for anyone to take. I complained each and every time it happened (on the grounds of personal data safety and damage to my landlords property (ie the letterbox).
It's not difficult to lift a flap and post a piece of paper through...It baffles me.
We haven't had it for a while now but if it happens again I will be back on the complaints and taking it further

elsien

I've looked at outside letter boxes, but the only place is on the inside of the garden wall, which they wouldn't see. Or a free standing one concreted in, which I'm reluctant to do.
Still doesn't solve my parcel problem though. If going to the neighbours is a faff (shared front path, their door is a foot from mine so not exactly out of the way), then shouldn't they be leaving me a collection card? I'd prefer to collect from the sorting office rather than parcels going AWOL.

Loanranger

Elsien, I had this problem, too, and asked the man politely and then just lodged a formal complaint every time it happened thereafter and escalated it as well. Eventually, eventually, the man delivering got the message that it was unacceptable.
The person I lodged the complaint with was clear that the policy is NOT to leave any mail on view under any circumstances, just as you'd expect quite honestly.

custardy

Loanranger wrote: »

Elsien, I had this problem, too, and asked the man politely and then just lodged a formal complaint every time it happened thereafter and escalated it as well. Eventually, eventually, the man delivering got the message that it was unacceptable.
The person I lodged the complaint with was clear that the policy is NOT to leave any mail on view under any circumstances, just as you'd expect quite honestly.

well thats not quite correct
eg if I reach an open door with a letterbox in it
I then put the mail through and it falls onto the floor in plain view,then what?
If you had your front door open(as many do in this weather) and nobody was answering
should I take your package into your house,or leave a red card?

custardy

Loanranger wrote: »

Elsien, I had this problem, too, and asked the man politely and then just lodged a formal complaint every time it happened thereafter and escalated it as well. Eventually, eventually, the man delivering got the message that it was unacceptable.
The person I lodged the complaint with was clear that the policy is NOT to leave any mail on view under any circumstances, just as you'd expect quite honestly.

elsien wrote: »

I've looked at outside letter boxes, but the only place is on the inside of the garden wall, which they wouldn't see. Or a free standing one concreted in, which I'm reluctant to do.
Still doesn't solve my parcel problem though. If going to the neighbours is a faff (shared front path, their door is a foot from mine so not exactly out of the way), then shouldn't they be leaving me a collection card? I'd prefer to collect from the sorting office rather than parcels going AWOL.

When I say external,I meant a letterbox on the outer door