PayPal

soolin

I am merging the two threads to avoid confusion

vikingaero

It really depends on whether you can afford to pay back PayPal or whether you plan to stand your ground and not use PayPal/eBay.

Debt collectors have virtually zero powers. They trade on harrassing you constantly and they will lie to you. No-one can force you to pay without issuing you a Court summons and having judgement entered against you. Only once a County Court Judgement has been issued can bailiffs be considered. The usual scummy debt collectors, including the ones that PayPal use, will often pretend to be bailiffs.

Debt collectors very rarely visit debtors. They threaten it in their letters. You can just tell them that the debt is in dispute and tell them not to visit.

If you do go down the route where you receive calls or threats of visit then these can be stopped immediately by sending a letter withdrawing their implied rights to visit and you can stop them from calling you.

mazziem

Thanks Vikingaero! Very useful info!

It's more principal on the matter as the buyer is blantly abusing the system to return as she couldn't be arsed to check it was right.

Why should I be out of pocket for her mistake.

Well iv cancelled my DD's and told santander iv lost the card that's linked so the card info paypal have are no longer valid

Il stand my ground on this one I think

Again thanks all. X

goodmorningsunshine

Just a thought, but if the buyer asked you if the dress could be returned as it did not fit, would ebay/paypal not then have evidence that the buyer is playing the old "item not as described" card after you refused to accept the return ???

Anything is worth a try.

mazziem

goodmorningsunshine wrote: »

Just a thought, but if the buyer asked you if the dress could be returned as it did not fit, would ebay/paypal not then have evidence that the buyer is playing the old "item not as described" card after you refused to accept the return ???

Anything is worth a try.

She text me so because its a text and not through eBay messages if cant be used as 'evidence' .

It's madness. I know eBay are going to decide in her favour.

She has even said she will return the dress all cut up if I don't 'REFUND ME NOW'

Cheeky cow is what she is!

dizzyrascal

I had a similar buyer some years ago
My item was exactly as described and as it was a private sale I was entitled to say "no returns" (under English Law if not part of ebay rules)
My buyer paid the BIN price and did not wait for a response to her email enquiry (she waited less than an hour before she bought it) She wanted it posting next day delivery at a cost of over £20 as it was urgent.
She had the parcel less than an hour before she had asked to return it. (when it did arrive back she had not even taken it out of the box as the packaging was as I left it)
However, my buyer knew how to play the game and as I refused to take the item back she then went down the SNAD route which I vigorously defended in emails for 10 days. It turned out to be a waste of time as the ebay staff in the Phillipines just let it do an automatic refund to my buyer once the 10 days were up. I rang them for an explanation and they as good as said they always side with the buyer. I knew they hadn't read my emails because it took less than 6 mins for the whole process to complete once the 10 days had expired.
I was then pursued by ebay for the costs of selling the item (nearly £50 and I was also out of pocket for £40 in postal costs)
I ignored the debt collectors and eventually got a letter from a solicitor acting for ebay.
Now for the good news
I rang them up and explained that I had stated NO RETURNS in my advert, that it was accurately described and that this was a private sale and therefore English law would be on my side if it went to court.
It didn't go to court and I never heard a single word from ebay or their debt collectors/solicitors again.
It was quite stressful but it was worth it to stand up to these people. Some people think that ebay is like a shop and you need to remind them that it isn't and as a private seller you do have the law on your side.

Dovah_diva

mazziem wrote: »

Thanks Vikingaero! Very useful info!

It's more principal on the matter as the buyer is blantly abusing the system to return as she couldn't be arsed to check it was right.

Why should I be out of pocket for her mistake.

Well iv cancelled my DD's and told santander iv lost the card that's linked so the card info paypal have are no longer valid

Il stand my ground on this one I think

Again thanks all. X

I take your point and the buyer does sound unpleasant. However, if she follows Ebay's instructions and returns the dress tracked, Paypal will automatically refund. She'll have her money back (and, I think will be able to leave feedback) and you'll have debt collectors after you. This will destroy your credit rating for six years. Your buyer will be laughing all the way to the bank.

My point is, you need to fight this the right way. What you've done is not the right way and you'll be the loser.

dizzyrascal

Dovah_diva wrote: »

I take your point and the buyer does sound unpleasant. However, if she follows Ebay's instructions and returns the dress tracked, Paypal will automatically refund. She'll have her money back (and, I think will be able to leave feedback) and you'll have debt collectors after you. This will destroy your credit rating for six years. Your buyer will be laughing all the way to the bank.

My point is, you need to fight this the right way. What you've done is not the right way and you'll be the loser.

I'm not sure that this is correct! It is not a credit agreement or anything that should be registered with a credit agency. It is a purchase between two individuals.
If debt collectors do hound you then you should tell them that this is a disputed debt and they should leave you alone.
I would be tempted to counter sue the buyer in the small claims court for all the trouble she has put you to.
She doesn't have a leg to stand on in my view so I'm sure that you would win.

martindow

dizzyrascal wrote: »

I would be tempted to counter sue the buyer in the small claims court for all the trouble she has put you to.
She doesn't have a leg to stand on in my view so I'm sure that you would win.

You could in theory sue, but assuming you get the dress back your loss will only be the original postage cost. Judges can take a dim view of people who claim for trivial amounts and there is no guarantee you would win. Even if you did, this can be just the start of it as you may not find it straightforward getting your buyer to pay up.

As you have money problems at the moment I don't think it is a good idea to spend money starting a claim.

You have to accept with Ebay and Paypal that a buyer can claim an item is not as described and is likely to get their money back by returning it.

Luckily the vast majority of buyers are happy with what they buy and there are no problems otherwise Ebay would not work.

bxboards

If this was a 'collection in person' listing with no postage offered, then there is no Ebay Buyer Protection on collection only items. I am assuming this is an Ebay case? Bit late now, but never ever accept Paypal for collection only items, if someone wants you to post it, then only accept payment by cheque or bank transfer, and make it clear to the buyer that they are assuming all risk by not collecting in person. If you do not want to be paid by Paypal for a collection only item, mis-spell your Paypal address in the listing, so a buyer cannot pay with Paypal if they attempt to (make sure the address you choose isn't a valid Paypal address, Ebay will inform you at listing time).