Experian - why so difficult to see statutory report?

NPHammer

Maestro. wrote: »

"You are using your position of power to maximise financial gain"...

Welcome to capitalism, have a nice stay! They're all at it by the way. Things like car insurance, which it is illegal not to have, milk you and laugh all the way to the bank. In fact any company which provides a service is essentially using a position of power for financial gain. It's essentially a case of "you pay us what we want or suffer the consequences of your failed apparatus". It's a we need you and you need us situation. Competition helps that to a point, but at the end of the day the customer is always getting screwed to some degree.

Alas, this is not DT...

I hear you. Just don't feed me turd and try to tell me it's chocolate, which is what the Experian Reps have done in this thread.

Maestro.

NPHammer wrote: »

I hear you. Just don't feed me turd and try to tell me it's chocolate, which is what the Experian Reps have done in this thread.

To be fair, that's their job to do that. If I told customers what I really thought about certain business practises of the company I work for, under a traceable account that led back to me, I wouldn't be in a job for long.

You-kip

Experian are a company and wants to make money just like any other company 'but IMHO they've played dirty with their statutory reports on the expense of others & using peoples own personal data for profit gains.

Yes Experian can quite easily give us a Stat report instantly online but there's no profit in it for them this way and what they will do is carry on praying on the weak who cant wait a week for their reports.

rizla_king

May be their job, but seems that they may be actively misleading consumers into thinking that ID verification via a code by post and a long delay is required before they can access their statutory report? This is clearly not the case if they can waive those checks if you pay extra for their useless full service. I think that could be regarding as an unfair commercial practice under the Consumer Protection for Unfair Trading Regulations, as they are misleading consumers over the ID check requirement for the two products in order to steer consumers towards the most expensive and profitable one.

You-kip

rizla_king wrote: »

May be their job, but they are actively misleading consumers into thinking that ID verification via a code by post and a long delay is required before they can access their statutory report. This is clearly not the case if they can waive those checks if you pay extra for their useless full service. I think that could be regarding as an unfair commercial practice under the Consumer Protection for Unfair Trading Regulations, as they are misleading consumers over the ID check requirement for the two products in order to steer consumers towards the most expensive and profitable one.

Yep it's defiantly fishy how they waive the checks if you pay a premium.

James Jones must hate this forum with a passion as we've all worked out the credit score scandal and now we've worked out the Stat report scandal.

adindas

Experian reps here is thinking the people in this forum were naive and could not see the truth. This is an insult to intelligence of the people in this forum. To me it will just make Experian looks more like a scum. Why did not just tell the truth and explain it in plain English.

"We do not like people to get statutory report of £2, we want to trap people into one month trial and make it as difficult as possible to cancel it hence make people to pay £15 a month"

£15 a month is ridiculous amount of money considering
- It is the data about you.
- You will need to pay to check whether these data is incorrect e.g. you will need to see your record regularly to check it whether there were some mistakes.
- People will need to spend resources in term of time and money for phone call correspondence, opportunity cost to make their own record right, to ratify other parties mistakes. People never ask their data to be recorded, CRAs never ask permission from people to record people data either. In many instances people should get compensation if the things like this happen.
- Many people who desperately need credit report ant thus will need to see their credit report regularly are people who are already in debt. Charging them again £15 to see their own data is very inconsiderate.
- In the US it is free of charge

CRAs get their power from the lender. If they did not have this power would any of us wanted to use their service. It is based on the conspiracy theory between the lenders and CRAs. I wish CRAs were more creative in funding their service such as from advertisement rather then trying to deprive people who are already in debt.

NPHammer wrote: »

I'm sorry. There is just no way experian can justify this other than being a way to make money.

If you are willing to sign up for recurring £15 monthly payments you can show us our information right now. If you are willing to only pay £2 for your statutory report you will make us go through a week long wait (this is first hand experience) to see it. That's not the end of the world, and most people can happily do this.

It is embarrassing to see the reps trying to make the wait for the statutory report sound legitimate for any other reason than experian making money. You are just making the low opinion people have of experian even worse by insulting peoples intelligence. As so many major lenders use you the information you have on us is essential. You are using your position of power to maximise financial gain.

If your premium service was a more reasonable price this would decrease consumers distaste towards you also.

Experian_company_representative

All applications for credit reports are subjected to identity checks, but the processes are different for the different services we offer. In an ideal world we wouldn't have to do any checks at all. The checks we make and processes we employ are not intended to inconvenience people.

People struggling to repay their debts can get a free Experian report from a not-for-profit advice agency such as the CAB. We provide tens of thousands of these free reports every year to support overindebted consumers in the UK.

James

You-kip

Experian_company_representative wrote: »

All applications for credit reports are subjected to identity checks, but the processes are different for the different services we offer. In an ideal world we wouldn't have to do any checks at all. The checks we make and processes we employ are not intended to inconvenience people.

People struggling to repay their debts can get a free Experian report from a not-for-profit advice agency such as the CAB. We provide tens of thousands of these free reports every year to support overindebted consumers in the UK.

James

Oh so if the Good people go out and pay their bills on time we will charge them £14.99 and if you've constantly lived beyond your means and carried on spending what you can't afford you'll get it free??

rizla_king

Experian_company_representative wrote: »

All applications for credit reports are subjected to identity checks, but the processes are different for the different services we offer.

We gathered that. :rotfl:

If you want your £2 report then, under the guise of data protection, you're processes apparently demand that a code is sent via post which significantly delays consumers getting access to their report.

But if you are prepared to stump up £15 instead, then it appears that the processes change and the previous data protection requirements of sending a code via the post conveniently disappear, giving people instant access.

That is the impression I get anyway.

matttye

Experian_company_representative wrote: »

All applications for credit reports are subjected to identity checks, but the processes are different for the different services we offer. In an ideal world we wouldn't have to do any checks at all. The checks we make and processes we employ are not intended to inconvenience people.

People struggling to repay their debts can get a free Experian report from a not-for-profit advice agency such as the CAB. We provide tens of thousands of these free reports every year to support overindebted consumers in the UK.

James

The part in bold is what I have an issue with. If it's an identity check you're carrying out, then the procedure should be the same for both.

Why should confirming my identity be any different depending on which product I order?

Ex or current members should be able to order a statutory report by logging in, which would save the need for an identity check at all, as you could just post the statutory report to the address you hold on file for said customer. This is exactly how it works with Equifax and I saw my report on Sunday, literally seconds after I paid. I'm still waiting for a code in the post for my Experian report.

I know the processes are different, but is there a reason why? That's what I really would like to know.

Thanks