Three "The One Plan", new prices do not automatically apply to existing customers!

Frozen_up_north

I have just phoned Three Customer Services to ask about the new prices and whether they are automatically applied to existing contracts.

Rather surprisingly, the new prices are only available on request. Basically you have to phone them on 333 and ask for the new price to be applied to your account - including the old £25 per month 30 day rolling SIM.

The 12 month SIM which used to cost £20 per month and only included 2 GB of data per month is now "all you can eat" and includes tethering. Not bad for £15 per month. There has been no change to the 30 day rolling SIM package except for the price reduction.

I guess their call centre is going to be very busy...

MillicentBystander

Yes, and it's entirely WRONG imo. There's way too much of this under handedness going on with companies nowadays. Amazing to think that loyalty these days actually COSTS you money. pathetic.

federer

bit annoying that

grumbler

MillicentBystander wrote: »

...Amazing to think that loyalty these days actually COSTS you money. pathetic.

Is it not a typical business model for UK:
- telecoms
- banking
- insurance
- utilities
- gambling
...
?

All spend huge amounts of money on attracting new customers, then keep ripping them off.

Rusty!

Of course they don't, why is this surprising?

MillicentBystander

grumbler wrote: »

Is it not a typical business model for UK:
- telecoms
- banking
- insurance
- utilities
- gambling
...
?

All spend huge amounts of money on attracting new customers, then keep reaping them off.

The salient words in my post were 'these days'. It wasn't always like this (i'm old enough to remember when loyalty was rewarded with something better than being ripped off).

MillicentBystander

Rusty! wrote: »

Of course they don't, why is this surprising?

This post demonstrates we as a nation have become so accustomed to existing customers being ripped off to fund the acquisition of new customers that it isn't even a surprise/disappointment to a savvy poster like yourself. :eek:

ZhugeEX

MillicentBystander wrote: »

This post demonstrates we as a nation have become so accustomed to existing customers being ripped off to fund the acquisition of new customers that it isn't even a surprise/disappointment to a savvy poster like yourself. :eek:

An official response from every company ever as to why they no longer reward loyalty:
http://abload.de/img/angry-joe-give-me-mon66zid.gif

Rusty!

You get cynical as time goes by

ZhugeEX

Rusty! wrote: »

You get cynical as time goes by

Who me? Not really. I just say it as it is.

Buzby

Loyalty cuts both ways! We've seen the arrival of the rate tarts who will jump ship the moment they can gain a percentage point, so with sites like MSE encouraging good deals, we reap what we sow - loyalty (from the consumer) has been replaced by either switching or lethargy. Firms don't make money from the former, but they do from the latter.

In the OP's case, his contract is irrelevant as to the cost. It is the tariff he agreed to. There's now a new one. If he switches, it will (in most cases) restart a minimum term. Would everyone want this simply to get cheaper calls or a different bundle?

Some will - but I suspect the majority will not - they want to keep their options fluid and move when they can.