Tesco clothing - rant - no customer service

littlejaffa

I bought some clothing when on holiday recently - returned some of it the next day and they kept my receipt as part of the return.
No problem - i'd tried everything else on (in store when I bought it) and it fitted fine.
Also all bought on my clubcard so I figured I had a receipt there.

When I got home I realised they'd left the security tag on one item so emailed customer services. At home my nearest store is 2 hours away (each way) - so I couldn't just pop in, what did they suggest?

I expected a refund or replacement, or at worse they ask I return the item (and reimburse the cost) and then they would replace/refund.

In short they refuse to do anything at all other than telling me I have to go back to a store - (no they won't cover the costs of that).
Yes they could check my clubcard account to prove i'd paid for it - yes they did have a returns options for home delivery items but no - they wouldn't do anything at all to help - I had to travel 2 hours (each way) to a store at my cost or throw the item out and absorb the cost.

Utterly disgusted as it's obviously they're fault and they just refuse to do anything.

Faith177

Couldn't you have taken it off yourself? I have done it loads of times at home with a screwdriver. A little bit of force and it comes off

littlejaffa

Faith177 wrote: »

Couldn't you have taken it off yourself? I have done it loads of times at home with a screwdriver. A little bit of force and it comes off

loads of times? this is the first time a store have made this mistake with me - to be honest i'd be worried about damaging the clothing pulling at the tag or trying to lever it of....I want it looking brand new as paid for not with a gapping hole or pulled material.

If there's a skill to take it of with a screwdriver please share - there's nothing to actually screw/uncrew on the tag

Faith177

About 10 times over many years.

If it is the kind with the flat disk and the pin goes in you just have to get the flat part of screwdriver down the side of the pin into the disk and wiggle it back and forth just be careful of the pin

nomoneytoday

AFAIK a magnet should release it

PinkLipgloss

nomoneytoday wrote: »

AFAIK a magnet should release it

Reminds me of the "magnet in my pocket accused of shoplifting" thread.

:rotfl:

DCFC79

PinkLipgloss wrote: »

Reminds me of the "magnet in my pocket accused of shoplifting" thread.

:rotfl:

Was also thinking of the same thread when I saw magnet mentioned.

This is the thread LipGloss and I refer too.

faded_flowers

Can't you just ask a local shop with the same de-tagger to do it? If you take your receipt to prove purchase I'm sure someone will help you out.

duchy

faded_flowers wrote: »

Can't you just ask a local shop with the same de-tagger to do it? If you take your receipt to prove purchase I'm sure someone will help you out.

Try reading the first post.......There is no receipt !!

(I can understand people not reading every post when a thread gets long ....but this one is only on page one :eek:)

peachyprice

Why would they have kept your receipt? They usually just cross off the things you've been refunded.

bubblegumcola

faded_flowers wrote: »

Can't you just ask a local shop with the same de-tagger to do it? If you take your receipt to prove purchase I'm sure someone will help you out.

Any reputable retailer will NOT detag a garment with a security tag from another shop even if they have a receipt!!!
Normally if you have other items on your receipt when you have had a refund you get your receipt back with the item crossed off that has been refunded. Any decent retailer (I'm not sure if that includes Tesco as I've had some pretty terrible customer service from them in the past) should offer to refund your travel costs as it was their mistake. Your problem however is you have no receipt so nothing to prove it wasn't stolen. All you can do is try and escalate your problem through their head office and see how far you get but I doubt you will get very far.