ebay not sticking by own policies

KevinM2k_2

reborndoll wrote: »

Ebay update their policies from time to time, to make it safer for us all apparently. If you have had 8 responses from ebay reps they will all be giving very slightly different angles that is why I said earlier, to use the phone line to speak to someone , but by now it is too late for that, the case was decided in buyers favour and they have posted it back to you, it is processing through the post. Although to be honest that is a lot of emails you have sent and you can't weedle of it it you must repay your buyer and then bin the phone as it is as shaun says, highly likely to have been blocked for whatever reason and quite rightly so its prohibited to be sold on ebay and you could face a suspension.

If it was so easy to repair why didn't you fix it up and sell it as working then?

OK I'll repeat that I have a checkmend for the banning proof. And you ask why didn't I attempt to fix??.. Why would I? If I wanted to fix I would've got it fixed then sold it on eBay as a fixed model instead I decided not to bother and sell on and let someone else do the fixing.

The information I knew about it was described accurately and if they want to purchase with that information there that is up to them but I knew I wouldn't get a "working" model price and that was fine.

Regardless of that the argument is whether eBay can change there policy to suit themselves and I don't believe they can without breaching UK laws.

soolin

KevinM2k wrote: »

OK I'll repeat that I have a checkmend for the banning proof. And you ask why didn't I attempt to fix??.. Why would I? If I wanted to fix I would've got it fixed then sold it on eBay as a fixed model instead I decided not to bother and sell on and let someone else do the fixing.

The information I knew about it was described accurately and if they want to purchase with that information there that is up to them but I knew I wouldn't get a "working" model price and that was fine.

Regardless of that the argument is whether eBay can change there policy to suit themselves and I don't believe they can without breaching UK laws.

Well then, your only recourse is to take paypal to court and prove they are in breach of the UK legal requirements.

We are all assuming you are a private seller BTW, although I note you mention having bought this and did a checkmend, which does imply you are a business - so be careful as if you are a business, even an unregistered one buyer has a right to a return under UK law regardless of paypal policies

KevinM2k_2

No I am a private seller. I don't think it's papal I'll have issue with as my papal account balance was 0 when I closed account. Its eBay that will put me in negative

soolin

KevinM2k wrote: »

No I am a private seller. I don't think it's papal I'll have issue with as my papal account balance was 0 when I closed account. Its eBay that will put me in negative

Ebay don't hold your funds, paypal do, believe me it is paypal that will chase you, all ebay can do is suspend your account (and anyone elses they think is connected to you).

If it is your own phone why did you need to checkmend it? The only reason I can think of to checkmend your own personal phone is for nefarious reasons.

KevinM2k_2

I purchased the phone off someone else who told me they couldn't get a signal. I decided to buy and see if I could by resetting network settings etc... That didn't work and I didn't want to go down the whole route of taking it to a shop and getting it properly looked at but there are people that are happy to do that hence the selling on/the description and the checkmend.

tigsly

I thought any purchase you made at a distance you got a cooling off period and could change your mind..

I thought all ebay purchases were covered by this (I didn't think it mattered if you were a private seller or a business)...

Has the item got back to you buy recorded delivery?

KevinM2k_2

No on private buyers it does say reasons you cannot refund are:
Change your mind
Defect correctly described in auction.

And a few more.

If these weren't here I would happy make the refund and move on.

If you buy a car and they say yeah I can't get the engine started... As if you could take it back saying yeah the engine doesn't start.

Apparently there is tracking on the item and its on its way back.

shaun_from_Africa

I thought any purchase you made at a distance you got a cooling off period and could change your mind..

The 7 day "cooling off" period is covered under the Distance selling regulations and only applies to sales from businesses. (when the sale is made by a consumer).
There are other stipulations and exemptions, one of which is that the cooling off period doesn't apply when buying from auctions.

Apparently there is tracking on the item and its on its way back.

Don't be tempted to refuse to accept the phone when it arrives.
If you do this, your buyer will still get their refund and the phone will get returned to them also (if they put a return address on the package)

lb364

shaun_from_Africa wrote: »

Don't be tempted to refuse to accept the phone when it arrives.
If you do this, your buyer will still get their refund and the phone will get returned to them also (if they put a return address on the package)

You should check the phone when it arrives though - if the buyer is playing games then it might not even be in there/could be damaged further...

theonlywayisup

We none of us know anything about you nor you us.

We know only the situation you tell us about.

If you can't take helpful posts with the trolls, then maybe advertising your problem for anyone to comment on isn't what you should do.

Onetwothree is an acquired taste, don't take it personally.

BTW 150 feedback doesn't give much credence in any forum.