I've paid for two tyres now I've been told that the price I paid was for one only??

System

wacko911 wrote: »

I think I would ask for a discount for the two tires saying you only expected to pay 220. You will prob get them for cost price and not be ripping off the garage who look like they are going to take a hit.

the op clearly knows the cost of the tyres was £220 each, they never expected to only pay £220

Bigalanr wrote: »

Thanks, my friend. I know that I have not paid the correct price for the two tyres but I have paid what I was asked to pay and given a receipt. Basically the cashier cocked it up....

molerat

It is a moral dilemma and not a legal one.

Go into Tesco and see something priced on the shelf at £1.50, go to the till and it scans at £1 and you walk out with a receipt for the price asked. Do you argue that you should pay £1.50 for it, no. Legally the same applies here. There is more than a fair chance they are still making a profit anyway.

System

molerat wrote: »

It is a moral dilemma and not a legal one.

Go into Tesco and see something priced on the shelf at £1.50, go to the till and it scans at £1 and you walk out with a receipt for the price asked. Do you argue that you should pay £1.50 for it, no. Legally the same applies here. There is more than a fair chance they are still making a profit anyway.

imo that's a completely different situation as that's effectively an automated service and doesn't have any degree of human error - and the garage have contacted the op to ask him to pay what's due, it's now come down to whether to op pays the price agreed at the outset, or tries to use a human error after the work was done to justify not paying what was agreed

bod1467

Molerat is right - it IS a moral dilemma. And the analogy is perfectly fine - it will have been human error that the price was entered incorrectly in the till database.

From a LEGAL perspective it is clear - OP does NOT owe the garage anything more, as he has a receipt showing payment in full and final settlement for the goods/services.

Gromitt

bod1467 wrote: »

Molerat is right - it IS a moral dilemma. And the analogy is perfectly fine - it will have been human error that the price was entered incorrectly in the till database.

Agreed, I've had it before where I bought a block of cheese marked up as £4, I scanned it past the automated checkout machine and it came up £1. Did I complain to the supervisor that I'm not paying the price quoted? No, I went back and bought another one thinking of it as a bargain and told other friends and family about the cockup by the data entry clerk (ie, human error).

If I had been stopped on the way out for a random check, then I would have a receipt stating I bought and paid for the items in my trolley. The stated price on the receipt is not relevant.

arcon5

gord115 wrote: »

Companies often overcharge it's customers and they don't lose sleep over it, I say keep the money:T

Which company would that be then?

arcon5

A receipt shows what was paid, not what price was agreed. If you agreed £440 you owe them money still.

vulcanpilot

arcon5 wrote: »

A receipt shows what was paid, not what price was agreed. If you agreed £440 you owe them money still.

Utter cobblers.

I run an on-line e-commerce 'store' and if I make an error in the pricing, regardless of what I have told the customer, If I inadvertently accept the order (ie. I don't twig that the price is wrong that has been charged/invoiced) then I don't expect to go back to the customer and tap them for the remainder ... I put it down to my own stupidity, and make sure I don't do it again.

If staff do it, then again, I don't chase the customer, but ensure that the staff have adequate training or disciplinary (if they won't learn).

Some says it's morally wrong for the op to take the tyres at the lower price, but IMHO it is wrong from a customer service and reputation perspective for the retailer to chase after a customer.

nearlyrich

anotherbaldrick wrote: »

£220 per tyre is expensive, you must have a top of the range performance car !

Not necessarily my Audi A3 had 2 new tyres a couple of weeks ago cost the leasing company just over £500..and it will need another two soonish.;)

George_Michael

vulcanpilot wrote: »

Utter cobblers.

I run an on-line e-commerce 'store' and if I make an error in the pricing, regardless of what I have told the customer, If I inadvertently accept the order (ie. I don't twig that the price is wrong that has been charged/invoiced) then I don't expect to go back to the customer and tap them for the remainder ... I put it down to my own stupidity, and make sure I don't do it again

It's not "utter cobblers" in the least and what you may or may not do is totally irrelevant.
As someone who runs an e-commerce business, you must be aware that if a price is agreed between two people even if not written down, a contract can be formed (and a verbal contract can be as legally binding as a written one).

Any variation in that contract can only occur if both parties agree, and simply making an error at the payment stage does not invalidate what was previously agreed.

Some says it's morally wrong for the op to take the tyres at the lower price, but IMHO it is wrong from a customer service and reputation perspective for the retailer to chase after a customer.

It may well be morally wrong for a business to chase a customer if they did not charge the full agreed amount, but it's certainly not legally wrong for them to do so.