Cancelled Sky, wasn't processed, now I'm being charged £125...?

pen1

spacey2012 wrote: »

A telephone call does not count as served notice of cessation of a contract .

Cancellation of Sky products/services by telephone is legitimate, because it is expressly provided as an option in Sky's terms & conditions.

• If you decide to cancel a product or service AFTER installation or delivery, you must do one of the following:
1. Call us on 08442 414 414; or
2. Write to us at: Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.
3. Fax us on: 01506 484343
4. Send us an email by visiting the "Contact Us" section at sky.com
• You must give your name, address, post code and customer number when you are cancelling any product or service you have ordered from Sky.

http://www.sky.com/shop/terms-conditions/tv/

Indeed, there has been significant discontent raised on MSE and the Sky forum about cancellations being delayed/not processed when customers have chosen the other options; Sky staff stating that cancellations can only be completed by telephone or other inaccurate statements; and declining to process the cancellations unless customers agree to telephone contact.

I agree with you that cancellation by telephone can leave you in a difficult situation and would always advise that customers check https://myaccount.sky.com/bill/ (My Sky Bills & payment) shortly afterwards for "Product change" or similar, which identifies that a cancellation or downgrade is scheduled.

blizeH

Thank you all for the responses! I've just spoke with them and they're going to find the recording of the phone call which will hopefully settle everything... otherwise I do intend to complain and may pursue the direct debit guarantee if it comes to that... hopefully it won't!