Tiger Sheds - goods not fit for purpose

100mel

I purchased a metal shed online via tigersheds.com - it was actually supplied by a company called storemore buildings. Credit card used for purchase. The goods are not fit for purpose - panels are bent, screws do not meet and the whole thing is extremely poor quality It has defied the efforts of three people, one of whom is a landscape gardener and an engineer to put it together. What are my rights here as I want a refund not a replacement

wealdroam

100mel wrote: »

I purchased a metal shed online via tigersheds.com - it was actually supplied by a company called storemore buildings. Credit card used for purchase. The goods are not fit for purpose - panels are bent, screws do not meet and the whole thing is extremely poor quality It has defied the efforts of three people, one of whom is a landscape gardener and an engineer to put it together. What are my rights here as I want a refund not a replacement

Your rights are clearly explained in MSE's Consumer Rights article.

You might find it useful to also read their How to Complain document.

Having read those, please do come back with any further questions.

Agricolae

In addition to the above, it may be worth getting hold of any terms and conditions attached to the sale, and also check your bank statements to see who took your payment (this is important if you later make a claim to the credit card company).

100mel

Payment was made by creditcard - the name against the payment is tigerbox which I believe is the parent company of tigersheds

ILW

Have you asked them for a refund?

100mel

Thanks for links to articles - I have read through these. I have also checked Terms and Conditions on Tiger Sheds website - these are pretty vague and the only point of relevance is that they will not accept return of the goods if assembled and mine is partly assembled because it was at that point we found all the problems in assembly i.e. like holes not lining up and screws not long enough

This product is actually supplied from Australia (firm called Treco) so it seems to be a long supply chain.......

Following the MSE guide I am putting my complaint in writing listing all the points but I suspect that opinions may differ on what is fit for purpose

I am asking for a refund. I presume that if I don't get anywhere I can then involve credit card company ?

Thanks for the links

wealdroam

100mel wrote: »

I am asking for a refund. I presume that if I don't get anywhere I can then involve credit card company ?

Yes you can.
See here: http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

Also do not let the idea that the thing is partly assembled put you off.
That term can only apply in 'change your mind' type of situations.

If the shed is inherently faulty, and it sounds like it is, then the seller must provide a remedy.

When did you make the purchase?
When exactly was the shed delivered to you?

If it was quite recent, then you may be able to reject the thing as not conforming to contract.

100mel

The shed was delivered two weeks ago so it is pretty recent - as it was boxed and all in parts I wanted to wait until decent weather to try and assemble and when I was able to get skills available to help. Instructions did say not to assemble on a windy day and seeing how flimsy the panels are I can see why!

Having reread the instructions it has a 10 year warranty against rust...Unfortunately the assembly procedure and instructions makes Ikea look easy

wealdroam

If the shed was delivered to you on Tues 21 May or later, you could use Distance Selling Regulations to easily obtain a full refund, but it sounds like it was delivered before that.

If the shed is faulty, then you can reject it because it does not conform to contract.
Tell them that, and that they need to come and collect it.

Who is the 10 year warranty with?
Not too useful if its with the Australian manufacturer.

100mel

Thanks - yes I will tell them this

The 10 year guarantee is contained in the instruction manual as supplied by Australian manufacturer. It is a 10 year guarantee in 6 languages and seems to be of no use at all!

It was delivered before 21st May unfortunately so I will go down the not conforming to contract route as you suggest

frugal_mike

100mel wrote: »

It was delivered before 21st May unfortunately so I will go down the not conforming to contract route as you suggest

Did they inform you of your right to cancel within 7 working days after receiving the goods? If not you actually have 3 months and 7 days to return for a full refund.

Probably still best to do as you say though. That way they can't charge you for return delivery.