Heavy bulky goods faulty - no need to return

custardy

malchish wrote: »

Tradingstandards.gov.uk:

"What if the goods are too heavy to carry back to the shop? Am I responsible for the cost of taking the goods back?
No. You can ask the seller to come and collect the goods as long as you have not held onto them for too long, and as long-as you bought the goods yourself. "

Posters who try to discredit this simple info must have an interest to intimidate consumers into not claiming their rights.
You can trash trqading standards together with my advice - well, off you go.

Flat packed items, unfortunately, do not have a warning on them "bad quality, trash". A consumer makes a purchase in good faith. A consumer is helped to the car, so does not carry the box.
To return the half-assembled trash, the consumer has to load this bulky stuff into the car, and it caqnnot fit anyway.
People who claim on here that in those circumstances this consumer must be denied a refund - are people with vested interests against consumer rights.
A person who has got time for 1000+ posts a year cannot be an expert (experts are far too busy for sitting on the internet for free), so genuine users of this site can make their conclusions.

A "threat" to put a genuine conversation on youtube is not a threat - because if a good customer service is provided - then there is nothing to be scared of. If the recording proves that the Robert Dyas were breaking the law - good for them, let the public know that. Good professionals are never afraid of anyone publicising their work.
Reporting or outing anyone who breaches the law is fair.
Full stop.

just to be clear
you are posting information that says you can ask the seller
you can also ask them to provide you with a private jet to collect the item
you can ask for anything
the goods surely cant be 'too' heavy if you got them home?

malchish

Fergie76 wrote: »

I wouldn't consider 17 kgs too heavy or back breaking.

What is the item?

Garden cart

Whether the item is too heavy depends on consumer's gender, build and age.

malchish

custardy wrote: »

just to be clear
you are posting information that says you can ask the seller
you can also ask them to provide you with a private jet to collect the item
you can ask for anything
the goods surely cant be 'too' heavy if you got them home?

Goods are proven too heavy - they were loaded into the woman's car by a member of staff.

Do not play with words "ask" - this is official trading standards advice, not a joke.
It implies that if she asked, and was refused a refund, the trader is in the wrong.
Advice to ask does not mean that there is no right to demand.

malchish

melbell wrote: »

Time of the month?

Why do you need to discredit yourself with such questions?

Who can be possibly against an info that consumers have the right to not spend money on returning faulty items that are too heavy to get back to the store.

malchish

Dear custardy, I would ask you to declare your interests: do you receive any remuneration for posting on here, or it is part of your work duties to post on here? I cannot imagine a genuine, unpaid poster having 25000post (about 12 posts EVERY working day) in 7 years. It is either a paid activity, or an unhealthy obsesssion. in both instances, your posts are not to be trusted.

It is very obvious that there are posters who make sure that every genuine advice given to consumers about their not very well known rights, is immediately trashed on here. I must be such an eyesore for you guys!

Dogger69

malchish wrote: »

Goods are proven too heavy - they were loaded into the woman's car by a member of staff.

Do not play with words "ask" - this is official trading standards advice, not a joke.
It implies that if she asked, and was refused a refund, the trader is in the wrong.
Advice to ask does not mean that there is no right to demand.

Did the staff member come home with her to unload it too?

It seems you are unsure of the meaning of the word 'ask'. I suggest you buy a dictionary.

malchish wrote: »

Dear custardy, I would ask you to declare your interests: do you receive any remuneration for posting on here, or it is part of your work duties to post on here? I cannot imagine a genuine, unpaid poster having 25000post (about 12 posts EVERY working day) in 7 years. It is either a paid activity, or an unhealthy obsesssion. in both instances, your posts are not to be trusted.

What a stupid post. Twelve posts a day could take minutes to write.

malchish

What a stupid post. Twelve posts a day could take minutes to write.[/QUOTE]

Using rude words and making 806 -posts since last month... are you paid? Just tell? You are making approx 40 posts every working day. Do you think people are that stupid to think you are independent and impartial?

Dogger69

Using rude words and making 806 -posts since last month... are you paid? Just tell? You are making approx 40 posts every working day. Do you think people are that stupid to think you are independent and impartial?

I did not use a rude word, I stated a fact.

Who are you suggesting pays me to be here? Please do tell, I'd love to know who would give me money for playing on the internet! :rotfl:

custardy

malchish wrote: »

Goods are proven too heavy - they were loaded into the woman's car by a member of staff.

Do not play with words "ask" - this is official trading standards advice, not a joke.
It implies that if she asked, and was refused a refund, the trader is in the wrong.
Advice to ask does not mean that there is no right to demand.

once more. advice to ask is not a statement of rights

custardy

custardy wrote: »

poster comes to post on forums
then questions other posters spending time on forums

malchish wrote: »

Dear custardy, I would ask you to declare your interests: do you receive any remuneration for posting on here, or it is part of your work duties to post on here? I cannot imagine a genuine, unpaid poster having 25000post (about 12 posts EVERY working day) in 7 years. It is either a paid activity, or an unhealthy obsesssion. in both instances, your posts are not to be trusted.

It is very obvious that there are posters who make sure that every genuine advice given to consumers about their not very well known rights, is immediately trashed on here. I must be such an eyesore for you guys!

pretty sure I covered this before.
If you don't understand then feel free to ask for clarification.