Heavy bulky goods faulty - no need to return

malchish

debsy42 wrote: »

:rotfl:Think you've contradicted yourself there

No.
Please work out a scenario. it is simple.

However, baby is not very relevant, as one poster rightly said.
The situation with the baby just aggravates the fact of evil and useless customer service.

tinkerbell28

I'd say it was blackmail actually. With the way you've worded it. You aren't an insurance company, following a legal path, saying unless costs are paid, we reserve the right to go to court.

You are threatening them with public exposure, deemed to harass and humiliate. UNLESS they pay her unquantified costs to "make her happy".

custardy

poster comes to post on forums
then questions other posters spending time on forums

Dogger69

malchish wrote: »

No.
Please work out a scenario. it is simple.

However, baby is not very relevant, as one poster rightly said.
The situation with the baby just aggravates the fact of evil and useless customer service.

Overreaction much?

Takeaway_Addict

malchish wrote: »

Thought this would be a useful info for a consumer who bought something heavy/bulky/boxed from a store (as opposed from the internet) and then at home found out that the product was defective.
Someone contacted me today who bought a garden cart (17 kg weight) from Robert Dyas. Brought the box home, started to assemble - some part was missing, and the bolts were so stiff that the assembly proved impossible after 2 hours of trying.
The customer (lady with a small baby) called customer services at Robert Dyas, and she says she was arrogantly fobbed off by them. They told her that, since thefaulty item was bought from a store - she must return the item to the store, they won't collect, they won't pay costs for return.
No amount of reasoning with them - that the unboxed, half-assembled huge cart won't fit in the car, that the baby is ill and cannot be taken into town, and certaintly cannot be carried at the same time as the cart... nothing was good for Robert Dyas non-service. They refused to refund unless the bulk is brouhgt back. They refused to collect.
The lady was so upset, she asked for help:
And I found this - from the gov. guidance:

Returning the goods

If you bought the goods in a shop, it may be quicker and easier to take them back yourself. However, you don't have to do this and it may not be practical for you to do so.



If the goods are too big to take back you could:

• take a photograph of the problem in to the trader
• invite the trader to inspect the goods in your home
• ask the trader to come and collect them
• offer to post them to the trader. But only do this if the trader agrees to pay the cost of postage, packing and insurance cover.

If you can post them back, tell the trader that you want the money for postage back before you pay the cost. If possible, tell the trader how much it will cost beforehand.

So, dear consumer, if you bought a heavy, bulky pain in the backside, a faulty product - returning the item is not your problem, it is the shop's problem.

The lady will now ask for the compensation for inconvenience from Robert Dyas head office, and the recorded conversation with their non-customer service will be aired on youtube, with all their illegal refusals, unless the compensation is sufficient to make her happy.

When being fobbed off, do not forget to record the fobbing-off!
And, remember: no obligation to return. Just ask to get your money back (and if they refuse, get it via your credit card, for example).

Nothing there actually says you have a legal right to do nothing and let them collect. Its guidance which requires the participation of the retailer.

Also, threatening blackmailing just shows the type of person you are.

malchish

Takeaway_Addict wrote: »

Nothing there actually says you have a legal right to do nothing and let them collect. Its guidance which requires the participation of the retailer.

Also, threatening blackmailing just shows the type of person you are.

1300 posts a year... with personal attack straight away...
Why do you sit post on here all the time?
You do not like my info? Sorry.

malchish

Asking a consumer to break their back and bring back a faulty heavy item, and refusing a refund otherwise, is in fact a classical blackmail.
"spend £40 on a courier, otherwise you will not get your refund"- wow, what a customer service!

Takeaway_Addict

malchish wrote: »

1300 posts a year... with personal attack straight away...
Why do you sit post on here all the time?
You do not like my info? Sorry.

1327 including this one actually and thats 3.64 a day on average so unless I type vvvvvveeerrry slowly I can't be on here all the time can I

And no I don't like your info as you've not proved that its a legal requirement and yes you are blackmailing.

custardy

malchish wrote: »

Asking a consumer to break their back and bring back a faulty heavy item, and refusing a refund otherwise, is in fact a classical blackmail.
"spend £40 on a courier, otherwise you will not get your refund"- wow, what a customer service!

Are working items lighter?

Takeaway_Addict

malchish wrote: »

Asking a consumer to break their back and bring back a faulty heavy item, and refusing a refund otherwise, is in fact a classical blackmail.
"spend £40 on a courier, otherwise you will not get your refund"- wow, what a customer service!

If it did that getting it home then shouldn't they be in hospital?