Maximiles (Ipoints) help needed(merged)

Grapey

Well I have to say, after everything I had heard about ipoints CS I was pleasantly surprised by it. I asked for a reward to be cancelled via the help section of the website this morning and i got confirmation back within the hour that it could and had been done. Hurrah for that!

adam2484

i ordered my reward 3 weeks ago, ipointgs placed the order a day after i ordered... but prezzybox.com have some 'supply issues'

Iom-rf

I signed upto Ipoints the other day (signed up through Rpoints to get 20 rpoints!) i've racked up 380 ipoints so far (free), but about 100 points haven't actually shown, the free O2 sim hasn't shown, the kitten pack from Whiskas hasn't shown...

Just trying webfetch now, did my first 20 searches and that hasn't shown up either!

Iom-rf

Hahaha!, user error, forgot to sign in....... :rotfl:

steveymp

Still waiting on my car service voucher I won in the summer, flagged it up they closed it, so reopened it and they apologised for closing it and then closed it again, reopened it, called them muppets, they have promised to look into it

Worst CS i have ever seen:mad:

Babafette

I have just sent my third email chasing yet more ipoints that haven't been credited - this time for a Staples order placed last month.

Babafette

Does anyone have a specific email address for a contact at Ipoints? I'm not getting any response at all from the support queries I have already placed.:mad:

Thanks.

onewingedangel

Babafette wrote: »

Does anyone have a specific email address for a contact at Ipoints? I'm not getting any response at all from the support queries I have already placed.:mad:

Thanks.

I sent them about 6 or 7 queries thhrough the website regarding a reward i ordered using my ipoints 6 MONTHS AGO and still haven't received. To be honest they don't seem to care very much-i never heard back from them, and have stopped using them completly

kianicky

i have points missing from months ago.

Babafette

I've still had nothing but the standard automated response to all of my support queries. I am waiting on lots of points for surveys, some dating back to April, plus points for a Staples order from over 2 months ago.

Instead of raising another support request, I am going to send an email to [EMAIL="info@ipoints.co.uk"]info@ipoints.co.uk[/EMAIL] and see if that gets a response. :mad: