EE pulling a fast one changing contracts to 4G?

Suffolksim

Well I've finally managed to speak to somebody at EE who appeared to know what he was doing (and I think they have listened to the phone call). My contract end date has been set back to where it was in the first place and he has added extra data to my package free. So I now get 1.25GB instead of 1GB and everything else is unchanged at the same price as I was paying to Orange.
It seems they are getting this a lot - there was a big sigh of recognition when I explained what had happened.

So - I'll qualify my previous statement and just say be very very careful if you are going to take up this deal that you do actually get like for like if that is what you are promised.

simax

sjk1000 wrote: »

I have an unlimited data package with EE and am on 3G. I was called by EE last week and offered a discounted rate of £2 to join their 4G network.

Firstly I told the guy that I'm not in a 4G area, although he would have known that. His response was that joining their 4G network would increase my 3G speed. Is this correct?

Firstly - you wouldn't have unlimited data on EE to start with. Possibly you were a T-Mobile customer on "The Full Monty" plan?

If so, your 3G speed is capped at 4Mbit download and 1MBit upload. By changing the a 4G EE plan you get uncapped speeds on 3G (anything up to 21Mbit in a good area), so technically that is true.

pickoftheday

3G and 4G services run on different network frequencies and use different technologies. In operation, one does not affect the other.

They are two separate networks. 3.5G or HSDP+) is sometimes marketed as 4G by some networks but in truth it isn't.

The 4G that EE is using is completely separate from it's 3G/3.5G network.

If a mobile phone is 4G capable then it will run on the 4G network by default unless set up to do otherwise.

If it isn't then it will run on 3G / 3.5G and at the maximum speeds on that network.

guesswho2000

simax wrote: »

Firstly - you wouldn't have unlimited data on EE to start with. Possibly you were a T-Mobile customer on "The Full Monty" plan?

If so, your 3G speed is capped at 4Mbit download and 1MBit upload. By changing the a 4G EE plan you get uncapped speeds on 3G (anything up to 21Mbit in a good area), so technically that is true.

Disagree with it being capped, I'm a T-Mob full monty customer and have got 15Mbps downstream before now. I found that, when I was on Orange before my speeds were worse no matter which of the two networks I was connected to.

Anyway, I got this call today, he stated that my price plan would be the same, but with 1.5GB data instead of unlimited, although he was quite open about the fact 4G was unavailable where I am (which I already knew anyway) - would there actually be any benefit to me changing over to EE? Would I get their inclusive roaming malarkey that they offer in some countries? (I didn't think to ask when I was on the phone).

EDIT: I'm using iPhone 5, so LTE would be available if they ever launch it in my area.

ZhugeEX

guesswho2000 wrote: »

Disagree with it being capped, I'm a T-Mob full monty customer and have got 15Mbps downstream before now. I found that, when I was on Orange before my speeds were worse no matter which of the two networks I was connected to.

Anyway, I got this call today, he stated that my price plan would be the same, but with 1.5GB data instead of unlimited, although he was quite open about the fact 4G was unavailable where I am (which I already knew anyway) - would there actually be any benefit to me changing over to EE? Would I get their inclusive roaming malarkey that they offer in some countries? (I didn't think to ask when I was on the phone).

EDIT: I'm using iPhone 5, so LTE would be available if they ever launch it in my area.

So you're paying £36pm now for unl data and 2000 mins.

The plan you've been offered is £36pm for 1.5GB data and unl mins.

You mentioned a £2 discount. Is this a percentage discount? And is it already applied on your t-mobile plan? Because this sounds very suspicions.

guesswho2000

ZhugeEX wrote: »

So you're paying £36pm now for unl data and 2000 mins.

The plan you've been offered is £36pm for 1.5GB data and unl mins.

You mentioned a £2 discount. Is this a percentage discount? And is it already applied on your t-mobile plan? Because this sounds very suspicions.

Indeed, didn't get the £2 discount offered though, that was OP. And the other thing I need to question, would it actually be £36 per month? As they recently increased it by three point whatever percent inline with inflation?

ZhugeEX

guesswho2000 wrote: »

Indeed, didn't get the £2 discount offered though, that was OP. And the other thing I need to question, would it actually be £36 per month? As they recently increased it by three point whatever percent inline with inflation?

Oh sorry, got you two confused.

No the price increase is not for EE4G customers. So it will be £36pm.

HOWEVER, they can increase the price by inflation once every 12 months so you could find yourself hit with a price increase maybe a year from now,

Also it's worth asking them how long your contract is on EE4G. Customers who upgrade to EE4G will either be put on a 24,21 or 18 month contract. So if you've had 6 months on your t-mobile contract you want to make sure you've been put on the 18 month contract, that way your contract lasts 24 months. If you've had your contract for longer than 6 months then you'll still have to agree to stay with EE4G for at least 18 months. So that will make your minimum term longer than 24 months. If that makes sense?