large bill from o2 help needed

SnowTiger

cookie365 wrote: »

Well, they'll know the IP address since it's their own network that transferred the data!

I know that. :rotfl:

I'm just surprised that they could be specific that £70 worth of data was used to download games via Facebook.

I wouldn't be surprised if premium rate text messages were involved here somewhere.

cookie365

Why wouldn't O2 know how much data was transferred across their own network?

They'll know that x megabytes was downloaded on a,b,c,d days, costing £y, from this f.g.h.i address which they know to be the facebook games server.

Mrs_Ryan

I've got an iPhone 5 and I only switch data on when I need it for something, it's mainly connected to wifi and I only get through about half of my 1gb data allowance a month - its the downloads eating it up.

SnowTiger

cookie365 wrote: »

Why wouldn't O2 know how much data was transferred across their own network?

They'll know that x megabytes was downloaded on a,b,c,d days, costing £y, from this f.g.h.i address which they know to be the facebook games server.

You misunderstand what I wrote.

I wrote I was surprised that O2 could be precise and specific that £70 of data was used to download games from Facebook.

It seems like a lot of data for a few Facebook 'games' anyway, especially as others have mentioned that O2 cap data.

gonzo127

i am personally thinking in app purchases on those games billed to her O2 account and not itunes (if payment details are not on itunes) as i have had that on a phone in that i could set it up to be added to my mobile bill instead of giving out my bank details

Cycrow

cookie365 wrote: »

Why wouldn't O2 know how much data was transferred across their own network?

They'll know that x megabytes was downloaded on a,b,c,d days, costing £y, from this f.g.h.i address which they know to be the facebook games server.

They will know the amount of data, but not generally where it was from because they dont usually monitor or record all that info.

They can do, but most isps/networks wont do that.

It sounds more like in app payments than data usage thou

matttye

Just to make it abundantly clear, she has not been charged for downloading free Facebook games, but has been charged for using data beyond her allowance.

It doesn't matter what you download, if you go beyond your data allowance you will be charged for it.

paul_and_shark

matttye wrote: »

Just to make it abundantly clear, she has not been charged for downloading free Facebook games, but has been charged for using data beyond her allowance.

It doesn't matter what you download, if you go beyond your data allowance you will be charged for it.

You need to read all the posts in the thread mate

AS YOU CAN NOT BE CHARGED FOR GOING OVER YOUR DATA ALLOWANCE BY O2.

THEY WILL THROTTLE YOUR SPEED UNLESS YOU BUY AN EXTRA DATA BOLT ON.

BUT YOU WILL NOT BE CHARGED ANY EXTRA !!!!!!!!!!!!!!!!!!!!!!

The charges the OP is referring to will be for something else and needs to check there on line bill or call customer services to find out what it is for

Handsome90

I used to be with O2 and I can recall they throttle your speed down to a very slow speed. Not sure whether it's still the case.

simax

I found my O2 3G speed was less than 15kbit/sec at the best of times regardless - which is why I left them mid-contract.