large bill from o2 help needed

sitcom321

My daughter has just got iPhone 5 the tariff on o2 is unlimited texts/calls and 1gb data for £37 per month. She doesnt have wifi in her house, her bill this month is £179, she has queried it today and they say she has downloaded £70 games thru facebook, she told them that she only presses one of games if she is invited to plsy and it takes her to the app store and she installs it there but only if its free. They told her the games may be free but the download isnt. She has international text messages on and she says she has no one international to text and she lives alone so no one else used phone Do you get charged for downloading games if they are free and she has just been naive

visidigi

You get charged for downloads above your allowance. So she's used her 1gb and then been charged for all additional data.

I use wifi ALOT and I still eat through a gig in a month being really careful on my 4s.

Maybe see if they will retrospectively upgrade the contract with an additional data bolt in....?

bengalknights

Its to do with data allowance she has passed 1gb in allowance and been charged for the extra use.

SnowTiger

visidigi wrote: »

You get charged for downloads above your allowance. So she's used her 1gb and then been charged for all additional data.

I'm surprised they can be so accurate about what she's downloaded from a third party.

I guess Big Brother really is watching.

visidigi

SnowTiger wrote: »

I'm surprised they can be so accurate about what she's downloaded from a third party.

I guess Big Brother really is watching.

Not really, downloading through a third party still goes through the o2 network.

sitcom321

SnowTiger wrote: »

I'm surprised they can be so accurate about what she's downloaded from a third party.

I guess Big Brother really is watching.

yes apparently they can see it clearly states facebook games, they are sending an itemised bill, she asked if she could change the package to less mins/text and get extra data but they said no not until 12 months into the 24 month contract

SnowTiger

visidigi wrote: »

Not really, downloading through a third party still goes through the o2 network.

I know that! :rotfl:

I'm still surprised they can be so precise about what was downloaded.

tokaten

bengalknights wrote: »

Its to do with data allowance she has passed 1gb in allowance and been charged for the extra use.

You can't go over your data allowance on o2 without buying more data. They just throttle your connection and slow it right down.

grumbler

sitcom321 wrote: »

... she asked if she could change the package to less mins/text and get extra data but they said no not until 12 months into the 24 month contract

If she has internet at home, it will be much cheaper just to get a WiFi router and do all downloads and updates on WiFi only.

Techhead_2

tokaten wrote: »

You can't go over your data allowance on o2 without buying more data. They just throttle your connection and slow it right down.

This is correct, it can't be data charges. Once you reach your limit, you either get 15kps or you can buy a one off bundle.

She doesn't need to wait for an itemised bill,just log into the O2 website with the details supplied when ordering. (or just click on the link in the notification that the bill is ready)

cookie365

SnowTiger wrote: »

I know that! :rotfl:

I'm still surprised they can be so precise about what was downloaded.

Well, they'll know the IP address since it's their own network that transferred the data!

Presumably they got loads of people querying charges against the same IP address, so they looked it up.