Job Centre Rant

missapril75

gocircle wrote: »

I don't think it works that way, they would ask the people late to wait

Not really sure what you're getting at, but typically, and depending on whether it's an interview or "just" a signing, the staff have their required actions and to complete them takes from the time of one person's time slot to the next one. There's no flexibility built into that.

It only needs one person to be late - but not that late - or not readily have a document available and rummage for it; or the computer system to be down or running slow; or someone to ask a question out of routine; or for a phone to be answered and everything that follows is going to be delayed.

It sounds like you're suggesting the person a little late should be asked to wait.

Sounds reasonable.

Until the person involved starts making a fuss about it because they were "only a few minutes late...how long will I be kept waiting?...there was traffic...the bus was late...you're punishing me etc" and then you've taken up more time and are even later.

john539

missapril75 wrote: »

Not really sure what you're getting at, but typically, and depending on whether it's an interview or "just" a signing, the staff have their required actions and to complete them takes from the time of one person's time slot to the next one. There's no flexibility built into that.

It only needs one person to be late - but not that late - or not readily have a document available and rummage for it; or the computer system to be down or running slow; or someone to ask a question out of routine; or for a phone to be answered and everything that follows is going to be delayed.

It sounds like you're suggesting the person a little late should be asked to wait.

Sounds reasonable.

Until the person involved starts making a fuss about it because they were "only a few minutes late...how long will I be kept waiting?...there was traffic...the bus was late...you're punishing me etc" and then you've taken up more time and are even later.

You'd think that Jobcentres haven't been doing this for donkeys years and can't do a quick sign-on to catch up for an unexpected delay of customer or advisor. :doh:

Things & events happen to people, that's life.
.

missapril75

john539 wrote: »

You'd think that Jobcentres haven't been doing this for donkeys years and can't do a quick sign-on to catch up for an unexpected delay of customer or advisor. :doh:

Things & events to people, that's life.

But that's rather the point that some posters have been making.

A few years ago that's precisely what would have happened. Staff would have used their common sense. Such an attitude is now denied them - unless they are willing to sacrifice pay, risk poor annual reports and, thus, their jobs.

Are you willing to risk your livelihood for the tardiness and poor policy decisions of others?

ArtoDeeto

Cloudydaze wrote: »

Unfortunately I was 10 mins late at the job centre as the person interviewing me for the job was 25mins late

I'm confused as to who was late. At the end of the day there are tonnes of people in your position so if you are late you will get grief as you have lost your slot. It's also to do with being work/interview focussed, which I'm sure doesn't apply to you.

Cloudydaze wrote: »

So, in conclusion. I have learnt:
- it's more important to be on time for a Jobseekers appointment, than it is to attend a job interview
- it's more important to be able to tick different boxes than it is to focus on the most productive methods of getting a job.

but for the people who genuinely need some guidance but are being forced to follow these rules that are actually not really going to help them.

Rant Over.

- well if you can''t get to the jobseekers appointment on time it raises questions as to whether you would do the same for an interview ?
- I would love to know what the most productive methods are? - they were obvioulsly so good they landed you in the Jobcentre

john539

ArtoDeeto wrote: »

- well if you can''t get to the jobseekers appointment on time it raises questions as to whether you would do the same for an interview ?
- I would love to know what the most productive methods are? - they were obvioulsly so good they landed you in the Jobcentre

What a ridiculous thing to say !

You people are so stupid, it's incredible ! :doh:

What a sad world we'd live in, if you drew conclusions from a single unexpected delay, mistake, error. Oh yeah, JC staff live in that perfect world where people are perfect & can't make mistakes.

Maybe JC staff should be punished/sanctioned/sacked/beheaded for making a mistake.

Then they would never ever make a mistake ! :beer: :T :rotfl:

missapril75

john539 wrote: »

What a sad world we'd live in, if you drew conclusions from a single unexpected delay, mistake, error.

A shame this sentiment isn't allowed for DWP staff isn't it. :rotfl: