Amazon problems

jammother · 23 May 2013 at 11:01PM

Hi

I was just wondering if somebody could give me some advice.

I purchased Game Of Thrones Season 2 on DVD from Amazon in April. I've watched it once and decided to sell it on at Amazon Marketplace as I do with all my items.

The buyer received the item two days ago and wrote and told me the item was faulty. Disc 1 makes such a noise in the machine that you cannot hear the dialogue and Disc 2 cannot be recognised at all. The buyer has done some research online and has concluded that the discs are pirated and would like a refund.

The items are definitely not pirated! And we watched the last disc only on Sunday. Also there are only ten episodes in the series - easily watched in three days. I think they are trying it on and wanted to watch the disc and then return it.

Does anyone have any suggestions please?:mad::mad:

Agricolae · 23 May 2013 at 11:27PM

jammother wrote: »

Hi

I was just wondering if somebody could give me some advice.

I purchased Game Of Thrones Season 2 on DVD from Amazon in April. I've watched it once and decided to sell it on at Amazon Marketplace as I do with all my items.

The buyer received the item two days ago and wrote and told me the item was faulty. Disc 1 makes such a noise in the machine that you cannot hear the dialogue and Disc 2 cannot be recognised at all. The buyer has done some research online and has concluded that the discs are pirated and would like a refund.

The items are definitely not pirated! And we watched the last disc only on Sunday. Also there are only ten episodes in the series - easily watched in three days. I think they are trying it on and wanted to watch the disc and then return it.

Does anyone have any suggestions please?:mad::mad:

You could show your original proof of purchase from Amazon, though it may not prove much.

Irn-Bru-Kid · 23 May 2013 at 11:34PM

If the customer complains to amazon (A to Z claim), you will need to refund. Amazon will also at times refund without the buyer returning. They take no prisoners I'm afraid. They make eBay look like amateurs when it comes to looking after buyers.

Just apologise, accept a return and refund. As much as it will stick in your throat, its really not worth the hassle.

Also bear in mind that if a claim is opened, amazon will freeze the cash in your account and once you have refunded, they will hold the same amount again for 30 days. So if the DVD cost £15.00, they will hold until you refund and then they will hold another £15.00 for 30 days.

Irn-Bru-Kid · 23 May 2013 at 11:39PM

Just a thought. Did you buy from amazon or marketplace originally? Marketplace is rife with counterfeit DVDs.

jammother · 23 May 2013 at 11:44PM

The item was bought directly from Amazon, not from Marketplace.

So am I really going to have to issue a refund; plus postage back for an item that is not faulty? She's accusing me of selling counterfeit goods.

Irn-Bru-Kid · 23 May 2013 at 11:53PM

Its entirely up to you how you handle it, but you really don't want negative feedback stating you sell counterfeit goods.

As frustrating as it is, you are at the mercy of the buyer. Amazon will always side with the customer.

As I said, it would be best for you just apologise and accept the return. You can explain that you bought it from amazon originally, but I expect it will fall on deaf ears.

jammother · 24 May 2013 at 6:59AM

I think it is one of those times I am just going to have to suck it up. I have agreed a refund on the receipt of the item.

Thanks for your help

battleborn · 24 May 2013 at 9:43AM

I have recently complained to Amazon, that they always side with the buyer in disputes, which is totally unfair.

Some buyers take there disapointment or temper out on the feedback system by leaving awful remarks, which can sometimes really effect the sales of an Amazon marketplace seller.

Point being some buyers never allow the seller to resolve or put right the situation first, they should have a system in place where you must contact the seller first before leaving negative feedback.

Back to the OP's point, the world is full of crooks and unfortunatly it sounds like you have sold to one, you should still bring up the issue with Amazon that the item you sold was not pirate or faulty when you sold it.

ThumbRemote · 24 May 2013 at 10:52AM

I would hope that they do supply the original disks back to you, not pirate ones. It seems it would be quite possible to swap a pirate DVD for the real thing using this method.

Meadows · 24 May 2013 at 10:57AM

I think the buyer is trying it on! ... And different players can be more Temperamental/Sensitive! If you watched it & it played okay it was in working order when you dispatched. As them to try on another machine or send back for a full refund (if you want to protect your seller rating!).

daveyj792 · 24 May 2013 at 1:30PM

It certainly sounds like they are ripping you off. Even if they were counterfeit DVDs, counterfeit / pirated DVDs do not cause DVD players to make loud noises. That is simply a case that the buyer needs to buy a new DVD player. I would explain to them that if they will return the item to you then you will offer a refund, and also explain you can't give them a refund without the original DVD being returned, and that it had originated from Amazon in the first place. But like others said, you don't want to get screwed over by Amazon, because they won't take your side. It is a tough one.