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Shell deal feedback

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  • Quentin
    Quentin Posts: 40,405 Forumite
    MightyDeals_representative wrote: »
    Yes, [EMAIL="customerfeedback@mightydeals.co.uk"]customerfeedback@mightydeals.co.uk[/EMAIL]

    You can buy direct from the MSE Affiliate Link.

    Thanks

    Neil Campbell
    Mighty Deals

    Neil, the question posed is do you have to use MSE affiliate link to buy the deal to be able to use that "special" service email to resolve any issues?
  • pwl
    pwl Posts: 100 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    There is STILL a problem with worldpay, when will it be resolved?!
  • Quentin
    Quentin Posts: 40,405 Forumite
    pwl wrote: »
    There is STILL a problem with worldpay, when will it be resolved?!

    Why not test out the "special" mse email service for problems?
  • pwl
    pwl Posts: 100 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Quentin wrote: »
    Why not test out the "special" mse email service for problems?


    Just done so, but rather losing the will.......:(
  • MightyDeals_representative
    MightyDeals_representative Posts: 355 Organisation Representative
    pwl wrote: »
    There is STILL a problem with worldpay, when will it be resolved?!

    It should be resolved now. Worldpay have said it is when a cusotmers IP address is from outside the UK. For security measures payment is sometimes denied. We have done something to amend this, so hopefully no more issues.

    If you are, please call customer service on 01483 412 978 and we can sort out while with you on the phone.

    Thanks

    Neil Campbell
    Mighty Deals
    “Official Company Representative
    I am the official company representative of MightyDeals. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • MightyDeals_representative
    MightyDeals_representative Posts: 355 Organisation Representative
    We are also responding to all emailed to customerfeedback@mightydeals.co.uk

    Only received 4 so far, but we are responding.

    Thanks

    Neil Campbell
    “Official Company Representative
    I am the official company representative of MightyDeals. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • where2save
    where2save Posts: 174 Forumite
    MightyDeals_representative wrote: »
    It should be resolved now. Worldpay have said it is when a cusotmers IP address is from outside the UK. For security measures payment is sometimes denied. We have done something to amend this, so hopefully no more issues.

    If you are, please call customer service on 01483 412 978 and we can sort out while with you on the phone.

    Thanks

    Neil Campbell
    Mighty Deals

    You are correct that my IP address (at work where I am now) is outside the UK (even though I am in the UK) and could be the cause of the issue. However, I've tried again and it's still not worked.
  • I-LOV-MONEY
    I-LOV-MONEY Posts: 1,279 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    I ordered this first thing this morning, and it went through with no problems. It didn't (unusually) go through World Pay !
    Thank you for reading this message.
  • Quentin
    Quentin Posts: 40,405 Forumite
    MightyDeals_representative wrote: »
    We are also responding to all emailed to customerfeedback@mightydeals.co.uk

    Only received 4 so far, but we are responding.

    Thanks

    Neil Campbell

    Why can't you tell us if the 'special' email address is only for us if we use the mse affiliate link?

    Can we use a cash back site and still be able to use this service to resolve problems?
  • jaydeeuk1
    jaydeeuk1 Posts: 7,714 Forumite
    Debt-free and Proud!
    Paid by barclays visa for me, and then wife with RBS visa. All worked spot on.

    I blame user error above ;)
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