Shell deal feedback

Quentin

MightyDeals_representative wrote: »

Hi Quentin,

No matter what you will have the same refund terms available to you when you purchase with MightyDeals.

We offer a no quibble refund within 7 days and if you want a refund on this particular deal we will offer the refund up to June 30th. In this instance the card will however be cancelled and you won't get your £20 fuel voucher.

Hope this helps

Kind Regards,

Neil Campbell
Mighty Deals

Thank you.

What about the "special" service for mse users? Do we have to use the MSE affiliate link to be able to use that?

To ensure MSE users get the best service it (Mighty Deals) has set up an email address just for us

MightyDeals_representative

where2save wrote: »

"Oops… something went wrong

Unfortunately, payment for your order has failed. Please retry the payment process and ensure your address and card details are correct."

I just get the above error message every time I try, even with different payment cards.

Hi,

We use worldpay as our secure payment gateway. We are looking into this now however. We are not seeing many failed payments, but obviously keen to get this fixed for you.

If you try again and have another problem, please can you call our CS department on 01483 412 978 and we will walk through the process with you.

Thanks

Neil Campbell
MightyDeals

Quentin

MightyDeals_representative wrote: »

If you try again and have another problem, please can you call our CS department on 01483 412 978 and we will walk through the process with you. .../QUOTE]

If we use a cashback site and encounter this issue, will this phone call mean the transaction won't count for cashback?

MightyDeals_representative

Quentin wrote: »

Thank you.

What about the "special" service for mse users? Do we have to use the MSE affiliate link to be able to use that?

Hi,

If you want to use the dedicated MSE link then please do so, but we have opened up the refund policy to all customers who purchase the deal.

If you want to use the TopCashBack link, the refund policy will be exactly the same.

Thanks

Neil Campbell
MightyDeals

MightyDeals_representative

Quentin wrote: »

MightyDeals_representative wrote: »

If you try again and have another problem, please can you call our CS department on 01483 412 978 and we will walk through the process with you. .../QUOTE]

If we use a cashback site and encounter this issue, will this phone call mean the transaction won't count for cashback?

Yes, this should still be ok. We don't issue cash back, but the transaction is with us.

pwl

MightyDeals_representative wrote: »

Hi,

We use worldpay as our secure payment gateway. We are looking into this now however. We are not seeing many failed payments, but obviously keen to get this fixed for you.

If you try again and have another problem, please can you call our CS department on 01483 412 978 and we will walk through the process with you.

Thanks

Neil Campbell
MightyDeals

Neil

I have to say I have never encountered problems with worldpay before, so this repeated error message is rather frustrating.

Thanks.

Peter

apt

I got the error message, but the deal and payment went through.

Quentin

MightyDeals_representative wrote: »

Hi,

If you want to use the dedicated MSE link then please do so, but we have opened up the refund policy to all customers who purchase the deal.....

According to MSE you have a special service email address for us to deal with any issues (bearing in mind other issues with mighty deals reported on MSE):

To ensure MSE users get the best service it (Mighty Deals) has set up an email address just for us

Do we have to use the MSE affiliate link to be also able to use this?

auntymabel

Just done mine ok with my Barclays debit card, which I sometimes get problems with at the veryify stage.

MightyDeals_representative

Quentin wrote: »

According to MSE you have a special service email address for us to deal with any issues (bearing in mind other issues with mighty deals reported on MSE):



Do we have to use the MSE affiliate link to be also able to use this?

Yes, customerfeedback@mightydeals.co.uk

You can buy direct from the MSE Affiliate Link.

Thanks

Neil Campbell
Mighty Deals