Do I have to accept a refund - I want a replacement!

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George_Michael wrote: »

And what happens when Argos or Nook discover that the item returned was not the one originally supplied?

They may not notice, they may notice and ignore it, or they may notice then decide to do something about being defrauded.
If this last scenario were to happen, would the people who think that it's a good idea be willing to pay the fine if the OP gets prosecuted?

If it were me, I'd take the risk. I think its unlikely that they would realise.

George_Michael

I will admit that I would probably take the risk as well (especially on a low value item that is unlikely to be repaired), but I still don't think that it's a good idea to use a public forum to advise other people to do the same.

paulac_3

Just a quick update - I phoned Argos and explained the situation. A very pleasant woman (who's probably heard the story several times before) told me to phone back Friday or Saturday to see if new stock has arrived and then they will replace it for me regardless of the new price.

Fingers crossed they'll get new stock in soon!!!

SavvyStudentSaver

My mother (who I bought one of these for) was just sent this e-mail, from BarnesandNoble@m.bn.com

Dear Valued Customer,

Thank you for purchasing NOOK® Simple Touch.

We understand you may be experiencing technical difficulties in making purchases on your NOOK. We apologize for the inconvenience this may have caused and would like to immediately replace your NOOK Simple Touch. Please write to us at customerservice@nook.co.uk and provide us with your mailing address. We will expedite delivery of a new device. If you prefer to chat with us, please contact us at https://uk.nook.com/customerservice/chat. Once you receive your new NOOK, we ask that you please follow the instructions for the return of your original NOOK.

Again, we are sorry for the inconvenience and we hope that you will enjoy reading on your new NOOK Simple Touch.

Sincerely,

The NOOK Team

Assuming it's legit, it seems that they ARE replacing the device, so you may not have to get a refund. But, we do wonder if it is a scam...

DiscoDavid_2

I have contacted Nook over this email and it is because the shop on the device is in dollars instead of Pounds. I am currently dealing with Customer service to have a new one sent out

SavvyStudentSaver wrote: »

My mother (who I bought one of these for) was just sent this e-mail, from [EMAIL="BarnesandNoble@m.bn.com"]BarnesandNoble@m.bn.com[/EMAIL]



Assuming it's legit, it seems that they ARE replacing the device, so you may not have to get a refund. But, we do wonder if it is a scam...