We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
What has happened?
lukieboy96
Posts: 666 Forumite
I have set up a direct debit with my housing association. Problem is, checking my account on the 15th (day due out) the money did not go out. Phoned housing, they say it is in their account. 17th, same thing! They have checked details which are correct.
My question is, Why has money not gone out of my account? I do not want this each month as i want it to go out on the correct day and show in my account. I have never had this problem before with any other direct debits!
My question is, Why has money not gone out of my account? I do not want this each month as i want it to go out on the correct day and show in my account. I have never had this problem before with any other direct debits!
0
Comments
-
I'm a bit confused. Has the direct debit left your account or not? If so, which date?
0 -
No, it has not gone out of my account but the housing people have said it is in their account!
I have phoned my bank and they said is has definately not gone!0 -
lukieboy96 wrote: »I have set up a direct debit with my housing association. Problem is, checking my account on the 15th (day due out) the money did not go out. Phoned housing, they say it is in their account. 17th, same thing! They have checked details which are correct.
My question is, Why has money not gone out of my account? I do not want this each month as i want it to go out on the correct day and show in my account. I have never had this problem before with any other direct debits!
I'm confused. Are you saying the payment left your account on the 17th instead of the 15th?0 -
Even harder to explain than i thought!
Direct Debit set up to leave 15th May
Checked, not gone.
Phoned housing, they said they have it in their account
Checked my account 17th. Still not gone
Phoned housing, they said they have it!!
They checked my details, all correct.
Today still not out of my account, bank said it has not gone out of my account!
So how have housing got it when not out my account!!!!
Is it in 'bank cyber space!!!'0 -
lukieboy96 wrote: »No, it has not gone out of my account but the housing people have said it is in their account!
I have phoned my bank and they said is has definately not gone!
Direct Debits take three days to be processed: http://www.bacs.co.uk/Bacs/Businesses/DirectDebit/Collecting/Pages/GettingStarted.aspx.
If the procedure began on the 15th it should have completed on the 17th. But if the transaction details were entered in to the system late, it will take extra time to complete. And Direct Debits aren't paid at the weekend, so they payment may leave your account on Monday.
Some organisations will credit your account (at their end) on the day they begin the Direct Debit process, which is what appears to have happened in your case.
You shouldn't worry about it. You have checked they have the correct details. Direct Debits don't always leave an account on the day they're due. Most organisations say it will happen shortly afterwards or within three (working) days.0 -
Some organisations will credit your account (at their end) on the day they begin the Direct Debit process, which is what appears to have happened in your case.
An example of this is my Capital One credit card. The Direct Debit was due on 17th May. When I check my Capital One account the payment has been credited to it, however when I check my online bank statement the money is still in my bank account.0 -
Cleared and available? In that situation I'd expect to find that the bank had actually declined the payment and I was going to be hit with charges at both ends.When I check my Capital One account the payment has been credited to it, however when I check my online bank statement the money is still in my bank account."It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis0 -
Is the DD mandate showing in the DD list in your online banking?lukieboy96 wrote: »They have checked details which are correct."It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis0 -
Cleared and available? In that situation I'd expect to find that the bank had actually declined the payment and I was going to be hit with charges at both ends.
Nah. There are plenty of funds in the account and the Capital One DD is only for £5.30.
Some organisations assume the DD payment will be received unless/until they're notified otherwise. I've seen it happen a few times before.0 -
Yes, they can be shown as received when they haven't been taken, but the question is, why hasn't it been taken?Some organisations assume the DD payment will be received unless/until they're notified otherwise. I've seen it happen a few times before."It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.2K Work, Benefits & Business
- 603.9K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards