Royal Mail Destroyed my Package

Naresh

In North London, there are about three post offices close to me and they only started putting up the signs in April 2013.
Yet the regulations were introduced in Jan 14

I have had personal property destroyed.
Ownership of the property had not been transferred to the post office.
I expected safe passage when I posted the package.
They have a Duty of Care when they gave me a receipt.
There has to be some 'unfair' practices act that can help me ?

The onus of informing the customer of regulation changes is on the Issuer of the changes.
Anyone with any legal experience able to help a layman seeking justice from a corporate giant ?

lucy03

Naresh wrote: »

It is UNFAIR to expect the customer to check their web site every minute of every day for changes to their restrictions.
Prior to 14th JAN, perfume was NOT a restricted item.

They clearly haven't advertised it very well in this instance, but I note from an old Royal Mail leaflet last year it says on it "you are always responsible for checking whether or not an item is restricted". Which, in my view, is what they'll stick by. I'd personally mention that you feel misled and ask for a refund of the postage element.

But you can take the Royal Mail to the small claims court if you would like to, or at least I recall seeing one person in court doing just that. I remember it because the Royal Mail representative didn't turn up, and they lost by default.

Naresh

lucy03 wrote: »

They clearly haven't advertised it very well in this instance, but I note from an old Royal Mail leaflet last year it says on it "you are always responsible for checking whether or not an item is restricted". Which, in my view, is what they'll stick by. I'd personally mention that you feel misled and ask for a refund of the postage element.

But you can take the Royal Mail to the small claims court if you would like to, or at least I recall seeing one person in court doing just that. I remember it because the Royal Mail representative didn't turn up, and they lost by default.

Finally, someone whose post does not make me feel depressed at the sad loss of an innocent bottle of perfume that is routinely sold on ALL airlines during pressurised flights.

Thank you and Bless you, lucy03.

I will still need some help with the legalise in small claims court if I am to attempt the massive struggle ahead of me.

custardy

Slowhand wrote: »

So Custardy you probably remember that on the 14 of January that you were probably in four or five Post Offices that displayed the notice?

still sticking with this one I see
well its probably easier for me to say(in my best Bill Clinton tone)
to the best of my knowledge I dont recollect being in a post office that doesnt display the aforementioned document
Does that meet your criteria or shall you dig around a bit more?

custardy

Slowhand wrote: »

You remember being in four or five on that very day? Aye right as we say. Your credibility is going down.

I guesstimated on the side of caution
you have no idea what I do on a daily basis, nor what my reasons for being in POs on a daily basis would be
So your faith in my credibility doesnt even flag on the give-a-damn-ometer

custardy

Naresh wrote: »

If you buy insurance you get handed a terms and conditions of that insurance policy at the time of purchase. That is the law.

Have you ever purchased car or other insurance where you have not been made aware of the the Terms and Conditions or who the underwriter of the insurance policy is ?

Now if you are going to make statements like that,you will be in for a tough time
state facts,or opinions
dont however muddy the two to suit

Slowhand

custardy wrote: »

I guesstimated on the side of caution
you have no idea what I do on a daily basis, nor what my reasons for being in POs on a daily basis would be
So your faith in my credibility doesnt even flag on the give-a-damn-ometer

Keep digging. Have you worked or do you work for The Royal Mail/Post Office?

custardy

Slowhand wrote: »

Keep digging. Have you worked or do you work for The Royal Mail/Post Office?

yes
which is no secret on these boards, before you start querying that too

Naresh

custardy wrote: »

yes
which is no secret on these boards, before you start querying that too

Since you work for the post office, can you provide a legal insight to how I can get the POSTRS to address airsure.
Also some help with how to deal the RMG in Small Claims Court would also be helpful.
Unless of course you are biased in favour of the Post Office and therefore will not be able to help, regardless of whether it is fair or unfair of the post office to have destroyed my package without trying to return it to me.
When they gave me a receipt and accepted my package, with full knowledge that it contained perfume, they entered into a Duty of Care Contract.

custardy

Naresh wrote: »

Since you work for the post office, can you provide a legal insight to how I can get the POSTRS to address airsure.
Also some help with how to deal the RMG in Small Claims Court would also be helpful.
Unless of course you are biased in favour of the Post Office and therefore will not be able to help, regardless of whether it is fair or unfair of the post office to have destroyed my package without trying to return it to me.
When they gave me a receipt and accepted my package, with full knowledge that it contained perfume, they entered into a Duty of Care Contract.

I never said I work for the Post Office
given you have decided answrs you dont like make me biased,then I will give you one you like

yes you can take RM/POC to court
T&Cs are worthless
You will win

This seems to be the only answer you will accept