Royal Mail Destroyed my Package

Naresh

If they had known about the new regulations they would not have accepted the package and would not have given me a receipt.
Now, they give you a receipt of refusal.

Naresh

custardy wrote: »

which goes back to my point

They still do not have any information about the airsure insurance terms and conditions on their site and how to claim if the post office destroys my package

custardy

Naresh wrote: »

They still do not have any information about the airsure insurance terms and conditions on their site and how to claim if the post office destroys my package

What T&Cs are you referring to?
A claim for Airsure goes on the same P58(from memory) form

so if you go to the PO site
you have in the FAQs

How do I make a claim?

Visit our customer services section to make a claim, or use form P58 which is available from your local Post Office® and send it together with proof of posting to your local Customer Service Centre. Claims can take up to three months to complete because we have to wait for overseas postal administrations to respond to our enquiries. If you believe your item has not been delivered, please allow up to 20 days after posting for items sent to Europe, and 25 days after posting for all other items, before you consider it lost. This is because your item may have been held in customs or could be in the process of being returned to you. Royal Mail does not accept any claims for delay as delivery times are not guaranteed.

on the RM site(when you go through CS)

http://www.royalmail.com/personal/help-and-support/claims-process-for-international-items

I have already linked to the prohibited etc stuff

MamaMoo_2

Surely it's up to the service user to check the terms and conditions of what can and can't be posted?
There are non-flammable perfumes, so it's up to you to check whether what you're sending is suitable. Obviously, the post office aren't going to be able to read the label etc as you've packaged it, and they're not going to have a list of flammable/non flammable perfumes and perfume alcohol contents, so they rely on you to know.
It's possible that the clerk at the counter (wrongly) assumed that you had made yourself aware of the conditions and were posting a non-flammable perfume.
Unfortunately, you do have a responsibility to ensure that you are posting a permitted item. You can always ask at the PO for a list of their prohibited items.
At best, if you feel and can prove that you were misadvised and mid-sold insurance, then you could have a claim for having your postage costs refunded.

Naresh

custardy wrote: »

What T&Cs are you referring to?
A claim for Airsure goes on the same P58(from memory) form

so if you go to the PO site
you have in the FAQs



on the RM site(when you go through CS)

http://www.royalmail.com/personal/help-and-support/claims-process-for-international-items

I have already linked to the prohibited etc stuff

P58 was the first level of contact I made when the package did not arrive at its destination after approx 21 working days.

The P58 is not terms and conditions of the insurance I purchased or was mis-sold

This was rejected. I then went through 4 more levels of contact.
The POSTRS does not cover Airsure but they do cover international signed for, which is strange in its own right.
There must be something I can do to get justice for the staff not warning or informing me as vigorously as they do today.

custardy

Naresh wrote: »

P58 was the first level of contact I made when the package did not arrive at its destination after approx 21 working days.
This was rejected. I then went through 4 more levels of contact.
The POSTRS does not cover Airsure but they do cover international signed for, which is strange in its own right.
There must be something I can do to get justice.

that wasnt what I posted
you mentioned T&Cs you couldnt find
so what would they be?

Naresh

custardy wrote: »

that wasnt what I posted
you mentioned T&Cs you couldnt find
so what would they be?

If you buy insurance you get handed a terms and conditions of that insurance policy at the time of purchase. That is the law.

Have you ever purchased car or other insurance where you have not been made aware of the the Terms and Conditions or who the underwriter of the insurance policy is ?

Slowhand

custardy wrote: »

you can drop the attitude
I was probably in four or five on that day.
I didnt state the sign was displayed on that date, if YOU wish to get onto semantics
I linked to the PDF regarding the date of the change,
that being the 14th of January.
Its not that difficult to understand

You remember being in four or five on that very day? Aye right as we say. Your credibility is going down.

Naresh

MamaMoo wrote: »

Surely it's up to the service user to check the terms and conditions of what can and can't be posted?
There are non-flammable perfumes, so it's up to you to check whether what you're sending is suitable. Obviously, the post office aren't going to be able to read the label etc as you've packaged it, and they're not going to have a list of flammable/non flammable perfumes and perfume alcohol contents, so they rely on you to know.
It's possible that the clerk at the counter (wrongly) assumed that you had made yourself aware of the conditions and were posting a non-flammable perfume.
Unfortunately, you do have a responsibility to ensure that you are posting a permitted item. You can always ask at the PO for a list of their prohibited items.
At best, if you feel and can prove that you were misadvised and mid-sold insurance, then you could have a claim for having your postage costs refunded.

The post office has a GREATER responsibility to make the customer aware of the recent changes to their restrictions. As they do today. But at the time of posting they did not.
There are even regulations that state they have to use RED to inform the customer in their signs. at the time of posting there was no signs.
It is UNFAIR to expect the customer to check their web site every minute of every day for changes to their restrictions.
Prior to 14th JAN, perfume was NOT a restricted item.

Slowhand

So Custardy you probably remember that on the 14 of January that you were probably in four or five Post Offices that displayed the notice?