Help With Buyacar.co.uk -lost £150

spudgun

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Ultrasonic

I'm not an expert so I would wait for other people to offer opinions as well, but the following clause would appear to entitle you to a full refund following delivery of the car. I'd be tempted to phone the company up again explaining that this is what you would do, with the expectation that at that point they'll then give you the full deposit back rather than pointlessly delivering the car to you only to take it straight back again.

spudgun wrote: »

1. 6.5 In addition, you have a right under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations") to cancel your order for any reason without charge. This cancellation right begins on the date of Delivery and ends on the expiry of the period of 7 working days from the date of Delivery. Any monies you have paid will be returned. You will not have a right to cancel if the Car has been made to your specification or clearly personalised. However, this would only apply if you wanted us to customise the Car beyond the predefined manufacturer specific options available.

OddballJamie

Ultrasonic wrote: »

I'm not an expert so I would wait for other people to offer opinions as well, but the following clause would appear to entitle you to a full refund following delivery of the car. I'd be tempted to phone the company up again explaining that this is what you would do, with the expectation that at that point they'll then give you the full deposit back rather than pointlessly delivering the car to you only to take it straight back again.

If they have chosen a certain colour or any options on the car, then DSR don't apply.
(Although re-reading their terms, I may be wrong). Big risk to take.

I'd be trying Paypal to get your money back.

DantheMan

As nothing has been processed an admin fee should not be charged, raise a dispute with PayPal, get your moeny back, under DSR you have the right to cancel your order within 7 days, which you have done.

Ultrasonic

OddballJamie wrote: »

If they have chosen a certain colour or any options on the car, then DSR don't apply.
(Although re-reading their terms, I may be wrong). Big risk to take.

I'd be trying Paypal to get your money back.

Just to be clear, I didn't suggest that the OP actually did take delivery of the car, and certainly they shouldn't hand over any more money. Just to point out that this is what the contract terms state they could do when discussing the matter with the company concerned.

arcon5

OddballJamie wrote: »

If they have chosen a certain colour or any options on the car, then DSR don't apply.
(Although re-reading their terms, I may be wrong). Big risk to take.

I'd be trying Paypal to get your money back.

That's incorrect.

The rights to cancel under DSRs is excluded from personalised goods. Selecting a colour from a list of options wouldn't be personalised. Personalised would be if op requested a specific shade of x, for which they don't ordinarily sell!

Note I said excluded from the rights to cancel and not excluded from DSRs - that's because some sections of the regulations still apply, irrespective of whether it's exempt of the rights to cancel.

spudgun

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Chihuahuaboy

I too had a bad experience with buyacar!

Their cars are Pre-registered to a middle company, so despite being assured by buyacar that I would be the first registered keeper I am clearly the second owner on the registration document. This I am sure is a common practice with this company.

Buyers be aware of this!:j

Chihuahuaboy

By the way it was supposed to be a band new car that I ordered directly from the manufacturer!

Wanderingpomm

Legally no contract can be binding for 7 days. (contract terms act) so tell them to refund your money and complain to paypal

arcon5

Wanderingpomm wrote: »

Legally no contract can be binding for 7 days. (contract terms act) so tell them to refund your money and complain to paypal

Where did you read this rubbish?