Barclaycard Bespoke Offers

Roger1

You need to use the e-gift paper 'card'* in a Starbucks and any balance can be credited to your Starbucks card. This will help get over the expiry date of any balance on the e-gift.

* When you print, make sure you print the version with the barcode. It isn't immediately obvious.

contractor

and yet again my local shell garage that is supposedly participating cannot scan the voucher. Twice now.

Last time I spoke to Bespoke Offers and got a 2.50 goodwill gesture. I'll do the same again, but I'll never use them again.

OriolaW

I'm not really using these offers they don't appeal to me as a foodie

Darren_Day

Scam, disappointment & waste of time:

Get a £10 ASDA e-Gift card for £5

But ASDA stores have refused to accept the e-Gift voucher: ASDA states that they don't accept such vouchers.

Bespokeoffers - Barclaycard states:
Unfortunately I’m unable to confirm why the store was unaware of the voucher, as it is our understanding that communication was sent to all Asda stores to advise of the vouchers existence.

Having tried to use the voucher at ASDA Dagenham as well as South Harrow: REFUSED to accept.

Darren_Day

Bespokeoffers states:

I apologise you’re continuing to have issues with the Asda offer. There appears to be a communication issue in regards to this offer whereby ASDA haven’t advised their stores that the offer is now live. Therefore I will fulfil your request and begin the refund process. This can take between 3-5 working days and the amount you paid (£5.00) will be returned to the card you used to purchase.

savings_123

Not a happy customer, they took my money, merchant redeemed and did not complete treatment but bespoke refused to refund or get involved despite it being via their site and paying them for the voucher/offer. Said it has to be taken up with merchant and of course merchant refused to complete. Also no response to numerous emails to customer services for complaint.

grumbler

savings_123 wrote: »

Not a happy customer, they took my money, merchant redeemed and did not complete treatment but bespoke refused to refund or get involved despite it being via their site and paying them for the voucher/offer. Said it has to be taken up with merchant and of course merchant refused to complete. Also no response to numerous emails to customer services for complaint.

• Visa, Mastercard & Amex Chargeback Protection
  

• Section 75 refunds

That said, from your vague post it's absolutely unclear whether you have a case.

savings_123

I am stating that once the voucher was redeemed by merchant after the first treatment, Barclays washed their hands of it even though the merchant then refused to complete the offer, in this case was a course of 3 treatments. I submitted my case and they say it had to be taken up with merchant who refused to cooperate, but my point is that I brought the offer through Barclays Bespoke so surely they have to honor the agreement or offer a refund? Similar issue with a purchase through Groupon resulted in prompt resolution with full refund. Furthermore my repeated emails to Bespoke have gone ignored. Would have expected much better customer service considering they are affilated to Barclays. Just warning customers to be aware of this seemingly loophole for merchants.

grumbler

Have a look at "GLOBAL DAILY DEAL ASSOCIATION CODE OF CONDUCT".

My understanding is that Barclaycard are a Daily Deal Provider (DDP) and have to follow the code. If they don't, complain to the DDA.