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MSE News: Our 11-inch 'footlong' Subway shock: does your sub fall short?
Comments
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Where else do you pay for sandwiches by the inch, though?
I understand that you're not getting what Subway have named, but when I buy a sandwich I buy the sandwich and the exact length or size doesn't enter my mind.
As long as I'm paying for a sandwich and feel that what I receive is an acceptable size for what I've paid, I'm happy. If I feel it's a rip-off, I don't go again.
Something is very wrong if I'm so bothered about the specifics that I'll pull out a ruler and measure my food.
It sounds like part of out 'claims culture' again.
i don't think another sandwich shop specifies the size of their baguettes though, that is the difference so there's no claim there and you wouldn't feel like you'd missed out (even only a little) . You can't claim it is a certain size and then not provide that.
BTW i'm only explaining why it is wrong, im hardly going to sue subway over it though.:j:j:j0 -
Where else do you pay for sandwiches by the inch, though?
I understand that you're not getting what Subway have named, but when I buy a sandwich I buy the sandwich and the exact length or size doesn't enter my mind.
As long as I'm paying for a sandwich and feel that what I receive is an acceptable size for what I've paid, I'm happy. If I feel it's a rip-off, I don't go again.
Something is very wrong if I'm so bothered about the specifics that I'll pull out a ruler and measure my food.
It sounds like part of out 'claims culture' again.
The fact that they call it a foot long means you should be getting exactly that. It would be false advertising to give less whilst still calling it a foot long, and charging for a foot long.
It's no different to buying a bag of 5 apples and only getting 4. Or paying for 20 litres of petrol and getting 17 litres. Paying for a 12 month insurance policy and only getting covered for 10 months.. etc etc you get the idea.
The point is, you're not getting what they've advertised.
If they change their advertising to call it a 'large sub' rather than a foot long then there'd be no argument.
If it worked the other way round and we gave the shops less money for what the total bill came to, then they'd kick up a fuss so why shouldn't the consumer?We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
i don't think another sandwich shop specifies the size of their baguettes though, that is the difference so there's no claim there and you wouldn't feel like you'd missed out (even only a little) . You can't claim it is a certain size and then not provide that.
BTW i'm only explaining why it is wrong, im hardly going to sue subway over it though.
I do understand, I just can't believe it's a big deal to anyone.
I'm shocked that there are people with nothing better to do than to measure their food, and that this is a Subway 'shock'.
It's a sandwich, people - get over it! 0 -
I just had a call from SCB (Sub Claim Back) they have told me that they can claim back for mis-sold footlong subways.
I am entitled to a minimum of £86, all its going to cost me is a £49 admin fee.
It seems quite reasonable to me, my cheque was in the post today?
Do you think its genuine?0 -
Bread is referred to by its pre-cooked weight/size. You're all getting a weighed out piece of dough, probably done by a machine, and rolled to the right length.
The moisture is removed in the cooking process, which means every bread product will be different from the next one, and with these long rolls that shows up in the length.
Subway then put the same amount of filling in each one, you've probably seen them counting the precise number of slices/scoops etc needed.
I don't see what's worth throwing toys out of prams for. It's like going to Tesco and complaining the 800g loaf doesn't weigh precisely 800g.0 -
Bread is referred to by its pre-cooked weight/size. You're all getting a weighed out piece of dough, probably done by a machine, and rolled to the right length.
The moisture is removed in the cooking process, which means every bread product will be different from the next one, and with these long rolls that shows up in the length.
Subway then put the same amount of filling in each one, you've probably seen them counting the precise number of slices/scoops etc needed.800g.
And if you look at menus in restaurants, they'll generally refer to 'uncooked weight' for steaks for precisely this reason. They state exactly what they mean by 7oz.
Whilst accepting that in the grand scheme of things, this isn't a huge deal, the principle is important. If you're going to tell a customer you're selling them a defined amount of a product (100g, 500ml, one pint, 6 units, etc.) then its not unreasonable for them to expect that you make good on that.
Sanity will prevail when we're looking at minor variations (e.g. a 100g loaf of bread weighing 99.5g), but if you're knowingly short-changing by around 10% of the amount then that's not on. No matter what your industry is.
Don't call it a "foot long" if you can't reasonably ensure that it will be. Call it a "large", or put an asterisk pointing out that its a 12" loaf before cooking, but the bread may shrink in size slightly during cooking.0 -
The filling doesn't mean anything in regards to the length. If subway want to sell a footlong sub it should either be as close to a footlong after conditions are included or market it as "Roughly a footlong" or a "Footlong before cooking".
You are using the bread example which is toss, I weighed my bread (exc wrapping) and it comes in at over 800g (Warburtons Medium 800g), so if Warburtons can calculate all those "bready factors" and come in above what they market it, why can't Subway?
It would be like going to Tesco's and buying a dozen eggs and then complaining that one was missing, which sort of seems like a valid claim to me, I pay for 12 eggs, why should I accept 11?0 -
Why would an MSEr be buying a sandwich in Subway? surely you save considerably more money by making your own sandwiches.0
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frugal_shopper wrote: »Why would an MSEr be buying a sandwich in Subway? surely you save considerably more money by making your own sandwiches.
Same way they are bombarded with boots offers / sky deals etc. To provide money to Mr Martin Lewis via his affialtes programme!
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frugal_shopper wrote: »Why would an MSEr be buying a sandwich in Subway? surely you save considerably more money by making your own sandwiches.
They probably buy one cut it in half and share it lol0
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