Every Little Inspirational Thought Evokes (Savings)

EMMAP

I have a quick question for the elite!

I just ordered my free pay as you go sim so i can take advantage of the O2 priority moments freebies. Do I need to top up in order to get free stuff?

tweets

Good Afternoon

Went to A's waiting for clock to tick tock down to 2pm so i can see if i got an apg or if its fixed

Bought dylon colour catcher SEL said £2 i got charged £3 :eek:

£1 back for overcharge and they had no gift cards so four 50p smillie faces :T

Also found 2 wombles so will put those in.

squilliondollarbaby

www.pleasepress1.com

If spending ten minutes trying to navigate through an automated call centre gives you nightmares, imagine making 12,000 calls to these centres over seven years.

Nigel Clarke, an IT manager, documented each call to build a database of “shortcuts” to help people skip the endless lists of call centre options at leading companies.

He found that some companies have more than 80 options in their phone menus, with up to seven levels of menu to work through – something he describes as “the modern equivalent of Dante’s circle of hell”.

Mr Clarke, 53, said the process started “naturally” with notes taped to his computer.

He said: “I told a few friends and family and the database started to

“As I researched it, I realised the reaction was always the same – that there were too many options, too many levels, and it took too long to get through.
“If you know what numbers to press, you can get through in seconds rather than minutes.”
For example, a Lloyds TSB home insurance customer who wants to report a water leak would normally have to spend more than four minutes wading through 78 menu options over seven levels, according to Mr Clarke’s website.
Instead, dialling 1-3-2-1-1-5-4 as you progress through the levels will take you through in seconds.
The guide at www.pleasepress1.com lists the option menus for 560 services from leading 130 companies.
During his research, Mr Clarke also found that two thirds of companies used introductions or additional advertising between options.

Mr Clarke said HM Revenue & Customs is one of the worst offenders, with callers taking up to six minutes to reach the correct department.
As one of Britain’s busiest call centres, HMRC receives up to 60m calls a year.
Mr Clarke, who lives in Fawkham, Kent, said with better menu design, at least three million caller hours could be saved.
An HMRC spokesman said the tax office was preparing to introduce speech recognition technology this year, a solution that did not impress Mr Clarke.
“In my experience, voice recognition is hated even more than menu systems,” he said. “If they just improved the design and published the options on their website, it would help their customers a lot.”
Mr Clarke, who now works full time on the website, has not kept count of how much he has spent on the research calls.
"It's taken quite a bit of time and money and effort, but I think it's worthwhile," he said. "It was an itch I've been trying to scratch for many years. I knew something had to be done, and if it helps companies think about the consumer, that would be nice."
Mr Clarke would like to see firms submitting their menu options to create a "verified" directory of shortcuts.
"It's so simple to do," he said, "and it shows that the company cares about its customers. At least they can see the options before they dial."

tweets

Put both wombles in and one said not enough items and other said Please enter your ASDA receipt barcode number (TC#) and click 'Compare Prices'. Please ensure you've waited until 6am the morning after you shopped before comparing your receipt. The barcode number may be between 16 and 22 characters long.
so doesnt look hopeful for my crisps receipt

Helena3kids

tweets wrote: »

Put both wombles in and one said not enough items and other said Please enter your ASDA receipt barcode number (TC#) and click 'Compare Prices'. Please ensure you've waited until 6am the morning after you shopped before comparing your receipt. The barcode number may be between 16 and 22 characters long.
so doesnt look hopeful for my crisps receipt

I have just got this too for both my receipts....:(:(

tweets

Sorry elite i bought 3 walkers deep ridge steak crisps and 1 mature cheese and onion and cant check receipt saying try after 6am

davemorton

Well, think I will have a cleaning spurge. Anyone want to help???

tweets

Helena3kids wrote: »

I have just got this too for both my receipts....:(:(

Not fair is it

fairclaire

tweets wrote: »

Sorry elite i bought 3 walkers deep ridge steak crisps and 1 mature cheese and onion and cant check receipt saying try after 6am

It might right itself later today tweets. It plays funny beggars like that sometimes, really annoying though when you've waited your three hours and it tells you to wait longer :mad:

wirehair

I have to wait until 6am too