Add your feedback on energy supplier Flow

spot1034

Looks like the deal with the Co-op will not be going ahead and the business will instead be sold to Ovo.
https://www.cleanenergynews.co.uk/news/solar/flowgroup-faces-shareholder-revolt-amidst-ovo-energy-interest

bubieyehyeh

That is good, co-op energy were a nightware when I was with them.

Former_Flow_Energy

spot1034 wrote: »

Looks like the deal with the Co-op will not be going ahead and the business will instead be sold to Ovo.
https://www.cleanenergynews.co.uk/news/solar/flowgroup-faces-shareholder-revolt-amidst-ovo-energy-interest

Hello, We are happy to be a part of the Co-op family and looking forward to continuing to deliver fantastic customer service to all our customers. Warm Regards, The Flow Team

Former_Flow_Energy

bubieyehyeh wrote: »

That is good, co-op energy were a nightware when I was with them.

Hello, We are happy to be a part of the Co-op family and looking forward to continuing to deliver fantastic customer service to all our customers going forwards. Warm Regards, The Flow Team.

Neil49

gjs1701 wrote: »

I will add my support to Flow on this issue.
My meter reading is used. If I read my meter on the 25th, that reading is used and the gas/electricity for the last few days of the month is estimated.

This seems pretty reasonable to me.

I'm finding the same experience with Flow. I've been with them for over a year now and initially the reading process was pretty bad and this wasn't helped by Ovo not agreeing the closing reading for my gas for some time.

I do online readings as described above and am happy with the resulting statements.

My only complaint is that they have just advised me that as part of their annual review (which is somewhat late) they are increasing my monthly direct debit from £55 to £76. Given that, despite higher usage than usual over the cold winter, I am currently in credit and will use considerably less fuel over the summer increasing my credit balance further. I've gone back with a much lower amount for their consideration and will switch if they refuse to budge.

Former_Flow_Energy

Thank you for your comments. If you would like to send us a private message to @FlowEnergy_Help with your account number, date of birth and email address, we will happily look into this issue for you to see if we can offer a solution. Warm regards The Flow Team.

Neil49 wrote: »

I'm finding the same experience with Flow. I've been with them for over a year now and initially the reading process was pretty bad and this wasn't helped by Ovo not agreeing the closing reading for my gas for some time.

I do online readings as described above and am happy with the resulting statements.

My only complaint is that they have just advised me that as part of their annual review (which is somewhat late) they are increasing my monthly direct debit from £55 to £76. Given that, despite higher usage than usual over the cold winter, I am currently in credit and will use considerably less fuel over the summer increasing my credit balance further. I've gone back with a much lower amount for their consideration and will switch if they refuse to budge.

MJP65

Nothing but hassle with Flow Energy since I joined. Despite providing photographs of my gas meter reading they keep using estimated readings which are 2000 units higher than my actual meter reading. They have mow written to me to say they are increasing my direct debit from £41 per month to £164 per month as according to them I owe £650. I’ve rung numerous times and emailed complaints but to add insult to injury they can’t even spell my name right in their response!

I’ve tried to switch energy suppliers but they objected and have blocked the transfer. Don’t touch them with a barge pole!

System

MJP65 wrote: »

Nothing but hassle with Flow Energy since I joined. Despite providing photographs of my gas meter reading they keep using estimated readings which are 2000 units higher than my actual meter reading. They have mow written to me to say they are increasing my direct debit from £41 per month to £164 per month as according to them I owe £650. I’ve rung numerous times and emailed complaints but to add insult to injury they can’t even spell my name right in their response!

I’ve tried to switch energy suppliers but they objected and have blocked the transfer. Don’t touch them with a barge pole!

If 8 weeks has elapsed since you complained to Flow, then escalate your complaint to The Energy Ombudsman.

frankie

MJP65 wrote: »

Nothing but hassle with Flow Energy since I joined. Despite providing photographs of my gas meter reading they keep using estimated readings which are 2000 units higher than my actual meter reading. They have mow written to me to say they are increasing my direct debit from £41 per month to £164 per month as according to them I owe £650. I’ve rung numerous times and emailed complaints but to add insult to injury they can’t even spell my name right in their response!

I’ve tried to switch energy suppliers but they objected and have blocked the transfer. Don’t touch them with a barge pole!

Also shame them on their Facebook page, and any other social media site.

Former_Flow_Energy

Hello, I apologise that you feel this way. To ensure we can investigate and rectify any issues you are experiencing, please send an email to our customer service inbox. The email address you will need to use is [EMAIL="customerservices@flowenergy.uk.com"]customerservices@flowenergy.uk.com[/EMAIL]. Warm regards, The Flow Team.

frankie wrote: »

Also shame them on their Facebook page, and any other social media site.