Add your feedback on energy supplier Flow

JJ_Egan

When is your bill run ??

System

frankie wrote: »

So how will this be managed when going from Flow to Flow's new tariff. Surely based on Flow's current model, the 31st will be an estimated reading, as will the new start date for the new tariff??

Or am I missing something here?

They will estimate it unless they have asked you for a reading on the day that the tariff changes. To be fair, any difference for a few units either way will be pence rather than £s; if, say, the estimate was 10 kWhs more than the actual read then you are not paying for 10 units, you are only paying the difference in cost for 10 units at the old and new rates.

Katrinaj

I iniated my switch to Flow back in August 2017.. the switch was complete by the end of September. I filled in all the required info, set up my online profile etc etc.. so here we are nearly in March and despite several emails and phone calls I still haven’t been billed for my energy, I’ve had emails to say my direct debit hadn’t been set up due to a ‘system error’ (they got round to telling me this in December) I’ve had no less than seven emails telling me my direct debit has been set up, also several telling me I owe them money and they’re going to pass me to a debt agency if I don’t contact them despite me having already set up an overpayment on my (still not set up) direct debit... it just went on and on... finally I have given up! The only people that seem to know what’s going on are the complaints department!! I have told them I’ll be taking my business elsewhere and that I won’t be paying the £60 early exit fees.. they have agreed. I’m switching back to BG...
Maybe this will encourage Flow to take a payment?! You never know!

Needless to say I won’t be recommending them!!

Former_Flow_Energy

Hello,


Thank you for your feedback.


Our bill run is between the 1st and the 10th of each month.


If you have any questions, you can call us on: 0800 092 02 02

Or email: help@flowenergy.uk.com

We are open Monday to Friday 8:00am until 20:00pm

Warm regards,
The Flow team

JJ_Egan wrote: »

When is your bill run ??

Former_Flow_Energy

Hello,


We are very sorry to hear that you are unsatisfied with the service that you have received and would like to resolve this with you at your earliest convenience.


Please can I kindly request that you provide us with your Flow energy account number via Facebook https://www.facebook.com/FlowEnergyUK/, Twitter https://twitter.com/FlowEnergy_Help or by calling or emailing our Customer Services team (as we do not have a private message function on here).


We will endeavour to get back to you as soon as possible.


If you have any questions, you can call us on: 0800 092 02 02

Or email: help@flowenergy.uk.com

We are open Monday to Friday 8:00am until 20:00pm

Warm regards,
The Flow team

Katrinaj wrote: »

I iniated my switch to Flow back in August 2017.. the switch was complete by the end of September. I filled in all the required info, set up my online profile etc etc.. so here we are nearly in March and despite several emails and phone calls I still haven’t been billed for my energy, I’ve had emails to say my direct debit hadn’t been set up due to a ‘system error’ (they got round to telling me this in December) I’ve had no less than seven emails telling me my direct debit has been set up, also several telling me I owe them money and they’re going to pass me to a debt agency if I don’t contact them despite me having already set up an overpayment on my (still not set up) direct debit... it just went on and on... finally I have given up! The only people that seem to know what’s going on are the complaints department!! I have told them I’ll be taking my business elsewhere and that I won’t be paying the £60 early exit fees.. they have agreed. I’m switching back to BG...
Maybe this will encourage Flow to take a payment?! You never know!

Needless to say I won’t be recommending them!!

Prof_Yaffle

Well, I'm mid-switch to a new provider now, although that hasn't stopped Flow from 'phoning me firstly to ask why, and then again to confirm that I was happy with their revised tariff and would be continuing as a customer - despite being very clear that I'm leaving.

As an aside, I gave them two lots of meter readings in February, one set at the start of the month and one a few days from the end. As of today (04th March), their website still tells me that the last meter reading was 31st January - in other words, they've ignored both February numbers. To frankie's point above, god only knows how they're going to handle an influx (outflux?) or switchers as the MSE special comes to an end, and I've no idea how we're going to tie up my account as I switch mid-this-month.

I guess I'll find out and let you all know...!

SplanK

Im going to go against he grain on this thread...


Been with Flow for the last 11ish months and like most on here, about to come to the end of the MSE fixed rate. I moved from Eon.


The transfer went a little slow, but got there eventually and within an acceptable time frame.

I submit meter readings every now and then. I am not fussed if they are used for bills (they do send an email reminder to encourage you to do) but as long as the amount I pay is keeping up with the amount I use, im not bothered personally.


Just been offered a new renewal to Flow Daffodil 2019. Pirice is going up a bit but its either:
1. Switch to another unknown with no or little feeback
2. Switch to one of the bigger companies (IE Eon) who could screw you over anyway


Support have helped me at the start when I had an issue with direct debits not being taken and found them to answer the phone quick and sorted out the issues within an acceptable amount of time.


So Flow, you get me for another year

Former_Flow_Energy

Hello,

Thank you for your great post.

The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us

If you ever need anything, you know where we are.

If you have any questions, you can call us on: 0800 092 02 02

Or email: help@flowenergy.uk.com

We are open Monday to Friday 8:00am until 20:00pm

Warm regards,
The Flow team

SplanK wrote: »

Im going to go against he grain on this thread...


Been with Flow for the last 11ish months and like most on here, about to come to the end of the MSE fixed rate. I moved from Eon.


The transfer went a little slow, but got there eventually and within an acceptable time frame.

I submit meter readings every now and then. I am not fussed if they are used for bills (they do send an email reminder to encourage you to do) but as long as the amount I pay is keeping up with the amount I use, im not bothered personally.


Just been offered a new renewal to Flow Daffodil 2019. Pirice is going up a bit but its either:
1. Switch to another unknown with no or little feeback
2. Switch to one of the bigger companies (IE Eon) who could screw you over anyway


Support have helped me at the start when I had an issue with direct debits not being taken and found them to answer the phone quick and sorted out the issues within an acceptable amount of time.


So Flow, you get me for another year

JJ_Egan

SplanK wrote: »

Im going to go against he grain on this thread...


Been with Flow for the last 11ish months and like most on here, about to come to the end of the MSE fixed rate.

< Likewise >
The transfer went a little slow, but got there eventually and within an acceptable time frame.

<Just a normal transfer for me >




Just been offered a new renewal to Flow Daffodil 2019. Pirice is going up a bit but its either:
1. Switch to another unknown with no or little feeback


< Does not have to be unknown >

2. Switch to one of the bigger companies (IE Eon) who could screw you over anyway


< Just as Flow could >




Never having needed support for any of the dozen or so transfers i have made.

Would i stay with Flow yes but managed a cheaper two year fix than Flows new tariff .

Former_Flow_Energy

JJ_Egan wrote: »

SplanK wrote: »

Im going to go against he grain on this thread...


Been with Flow for the last 11ish months and like most on here, about to come to the end of the MSE fixed rate.

< Likewise >
The transfer went a little slow, but got there eventually and within an acceptable time frame.

<Just a normal transfer for me >




Just been offered a new renewal to Flow Daffodil 2019. Pirice is going up a bit but its either:
1. Switch to another unknown with no or little feeback


< Does not have to be unknown >

2. Switch to one of the bigger companies (IE Eon) who could screw you over anyway


< Just as Flow could >




Never having needed support for any of the dozen or so transfers i have made.

Would i stay with Flow yes but managed a cheaper two year fix than Flows new tariff .

Hello,


Thank you for your great feedback. We really appreciated hearing your thoughts.


If you have any questions, you can call us on: 0800 092 02 02

Or email: help@flowenergy.uk.com

We are open Monday to Friday 8:00am until 20:00pm

Warm regards,
The Flow team