Ntl Broadband Customers

asot

p5x wrote:

What's the £7.50 discount for? and could you tell us which magazine it was in please, otherwise i'll sound a bit stupid saying I want a discount for nothing

The magazine is Web User issue 108. The £7.50 discount applies if you have all 3 NTL services; broadband, phone and television.

p5x

i'm not being funny, but would it be possible for you to post a scan of the page in question?

thanks

Edinburghlass_2

Just phone NTL if you have all three services and tell them you want to leave and they will do a deal just to keep you, no need for magazine ads but bear in mind that you want more than a £7.50 a month discount

Edited to add that if you are with Telewest the current offer on the tele for all three services is £30, so make sure you are offered this deal or tell them you will leave.

stuartw101

yeah we have all three ntl services , we have the 17.99 broadband, phone and tv, so we have to phone up and say what?

what exactly did the magazine say?

Edinburghlass_2

Start by saying you can no longer afford to pay what you are paying and are thinking about moving to BT and changing your broadband suppliers.

If they don't offer you a good deal ask to be put through to the Retentions Department

stuartw101

whats the Retentions Department? so they just offer to knock money off your bill then?

stuartw101

so has anyone actually done this? do i just say i want to cancel all my services as the current monthly bills are too high?