Samsung KIES - V2

Quiet_Spark

21Twinkle wrote: »

Thanks - but I do not intend to use a 3rd party installation that could involve viruses etc and could even "kill" my PC and phone !!

I'm not too sure how you think the software could "kill" your PC, but they are official Samsung ROM's and Odin is the official software for flashing them to the handset.

JJ_Egan

Quiet_Spark wrote: »

I'm not too sure how you think the software could "kill" your PC, but they are official Samsung ROM's and Odin is the official software for flashing them to the handset.

The problem is that Kies is the official user path and for those that don't want to step outside of that path it is a pretty poor setup . Samsung simply cannot be getting enough complaints about Kies for them to change it .
Seen to many noobs mess up firmware through Odin to ever say its the best method for them .
It is but the instructions need to be followed and that seems to beyond many be they ever so simple .

jje

50Twuncle

I emailed Samsung (Tmobile couldn't help)
Response :

I’m sorry you are experiencing problems upgrading your Galaxy Note. I can understand your frustration about this.
Please be advised that the issue reported indicates that it would need to be upgraded by a qualified technician at one of our service centres as you have tried both manual ways of trying to update.

We have walk-in service centres all over the country that can perform upgrades while you wait. Just bring your device, with the proof of purchase to confirm your warranty, and one of our qualified technicians will be happy to help. Please note we advise backing up any important files on your device due to possible removal during the upgrade. We recommend calling the walk-in centre before making any travel plans to ensure a more convenient service.

You can check for service centres by postcode, please click on the link below and choose ‘Mobile Phones’ from the drop down menu:
http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

If there is anything else we can help with, please let us know.

Our Customer Support Team love feedback! Share your thoughts on this response by completing the survey at the bottom of this page.

Kind regards,

Thomas
Online Support Team
SAMSUNG Customer Support Centre

My nearest Service Centre is 91 miles away
So - I am still stuck !!
I may try taking the phone into my local EE store and ask the staff there to help me !!