Santander trying to steal £14,200 from me

Azelphur

matttye wrote: »

Can you afford to seek legal advice? I know you probably won't be able to pay anything upfront but a lawyer might sympathise and agree to act without any money on account.

Luckily, I already have a lawyer on retainer for dealing with my tax issues, he is looking into the banks policies and trying to resolve the situation.

Azelphur

Hi, so I went into the branch today and of course, the liars that Santander are, they refused to give me any of my money, despite the note on my account.

I spoke to the branch manager and she tried to deny there was a note on my account, even though the cashier had already confirmed the note was there. I am so filing a complaint against this lady.

I got straight onto the phone through to the department I spoke to yesterday, and demanded to speak to a manager. The manager chanted the same rhetoric about how there's nothing she can do, and that nobody is in today that has the authority to deal with it, by this point I'd had enough and told her that she'd have to call them at home, that I'd done everything they'd asked, I'd sent them the proof they requested and was promised it'd be dealt with by 5pm yesterday, which it wasn't, then I was told that I would be able to come in today and withdraw my money, and that I wasn't going to leave until they had given me the money the promised, even if that meant standing outside the front door of the bank with a sign saying that Santander stole my money, because I have bills to pay (rent, deposit on a flat, food, etc). This was all said loudly in the bank lobby, with a good few customers in there overhearing the situation. She continued to state that she had no power to do anything, so again I demanded to be put through to someone that could, regardless of if they are at home or not. I got told there's nobody that has the power to do it (?!?) I had to point out that they have the money...they are the bank, and that someone in the bank most certainly does have the authority to release my money.

She put me on hold, then came back and asked how much money I needed to cover my bills, I told her again that I have a deposit on a new flat to pay, food, rent, etc. I said I'd need at least £2000 to cover this.

Finally, she agree'd to allow me to withdraw £2000. (Funny how she can do that even though she doesn't have the authority.) I passed the phone to the bank manager and after a reasonably long discussion, they handed me £2000 in cash. Finally some money to buy food and sort my new flat out. Time for a Tesco run

They also assured me that the situation would be resolved on Tuesday morning. So...now we wait.

Money-Saving-King

Azelphur wrote: »

The difference in the banks behaviour since I got the FOS onboard has been drastic, so if anything it had the effect of making the bank behave sensibly. They assure me now that they will call me before 5pm today to have the issue resolved, will wait and see.

But the FOS wouldn't have done anything yet, it's been a few days not 8 weeks. Why do you think it's them who have changed things? Have they contacted you and told you of any communication they've had with the bank?

jonesMUFCforever

Hmmn weekend and a bank holiday and you need £2000 cash to sort out a deposit on a flat - pull the other one.

Your actions in the branch could have landed you in a police cell. Thats what would have happened where I used to work.

Twopints

jonesMUFCforever wrote: »

Hmmn weekend and a bank holiday and you need £2000 cash to sort out a deposit on a flat - pull the other one.

Your actions in the branch could have landed you in a police cell. Thats what would have happened where I used to work.

Brilliant. On a charge of? Making a phone call? trying to withdraw money from a bank? :rotfl:

jonesMUFCforever

Twopints wrote: »

Brilliant. On a charge of? Making a phone call? trying to withdraw money from a bank? :rotfl:

Aggressive behaviour - why don't you try it sometime and see!:p

chili1496

so is getting frustrated and raising ones voice now classed as aggressive behaviour? hardly unless of course your one of these types that likes to cry about anything these days.
i would consider threatening to punch your face in if you did not give me my 2 f'kin grand as aggressive behaviour.

try it and see

ChiefGrasscutter

The trouble is we have now got to the stage where:
The staff in such places as banks/airlines/DWP etc know that they can tell whatever lies they like and there is pretty well nothing the customer can do.
So they do - either on their own behalf or instigated by their management.

This is on the basis that if you the customer calls them a "fking lying toad", this is defined as abusive behaviour and you the customer will be the one penalised not them for telling a pack of lies.
Sadly it's become endemic - I've seen "customers" on holiday being told their lost bags will be with them the next day for 4 consecutive days The staff knew all along it was a pack of lies it was just done to make the tourist go away for another day - could the customer do anything - not really.

Don't know what can be done about it.
I suppose it really needs someone with time/money etc to start charging for each lie told and the consequent waste of time for believing it at some top rate interim management/legal practice rate of £500/hour.
Only then will it stop.

Azelphur

Money-Saving-King wrote: »

But the FOS wouldn't have done anything yet, it's been a few days not 8 weeks. Why do you think it's them who have changed things? Have they contacted you and told you of any communication they've had with the bank?

I gave the bank the FOS reference number, and the FOS have indeed submitted a complaint to the bank on my behalf.

jonesMUFCforever wrote: »

Hmmn weekend and a bank holiday and you need £2000 cash to sort out a deposit on a flat - pull the other one.

Read the OP, I am in the process of arranging a new flat (just signed tenancy application) deposit will be soon, and I've been holding up signing the application to ensure the deposit is ready when requested. My current tenancy agreement ends May 25th, so I do have to get stuff ready pronto, the deposit is gonna be around £750, then I need to pay my rent on current flat (£120), plus food (£50), I also don't know how long they intend to keep my money, so forgive me for wanting a £1000 buffer.

jonesMUFCforever wrote: »

Your actions in the branch could have landed you in a police cell. Thats what would have happened where I used to work.

On what grounds, demanding the bank hold up the agreement they made with me? very funny. What would you do if the bank was holding every penny you own, leaving you money to pay rent, buy food, etc, and giving you very little to no information, inconsistent information, and outright lying to your face?

jonesMUFCforever wrote: »

Aggressive behaviour - why don't you try it sometime and see!:p

You can't be arrested for aggressive behaviour, besides that my behaviour was hardly aggressive, at no point did I make any indication that I was going to harm anyone, I was being very firm about what my rights are, and what the legal situation is and the agreements they had made, and that I wouldn't be leaving until they had honoured the agreement they had made with me.

ChiefGrasscutter wrote: »

The trouble is we have now got to the stage where:
The staff in such places as banks/airlines/DWP etc know that they can tell whatever lies they like and there is pretty well nothing the customer can do.
So they do - either on their own behalf or instigated by their management.

This is on the basis that if you the customer calls them a "fking lying toad", this is defined as abusive behaviour and you the customer will be the one penalised not them for telling a pack of lies.
Sadly it's become endemic - I've seen "customers" on holiday being told their lost bags will be with them the next day for 4 consecutive days The staff knew all along it was a pack of lies it was just done to make the tourist go away for another day - could the customer do anything - not really.

Don't know what can be done about it.
I suppose it really needs someone with time/money etc to start charging for each lie told and the consequent waste of time for believing it at some top rate interim management/legal practice rate of £500/hour.
Only then will it stop.

I called the manager a liar multiple times, because she was disputing her own staffs statements, and even statements she herself had made, it's very hard to refute being called a liar when your so blatantly lying, I fully plan to follow this through with the financial ombudsman against the branch staff personally for the way they have treated me, and the lies they have told me. She even got snarky once and told me that she "might" be the branch manager, ridiculous.

opinions4u

I was being very firm about what my rights are, and what the legal situation is

So what, exactly, are your rights if the bank thinks money laundering is involved?

Just wondering.