Seatwave tickets

villa2010

Hi All,

I was selling some tickets on Seat wave as I could not make the event.

Basically I have recentlly given them to a friend. I thought I had cancelled them on Seatwave but it turned out that I hadnt. Ieven emailed them!

The tickets then sold of seatwave after. I have tried to contact them but they have said that I not have to pay for some replacement tickets.

Any advice would be very welcome.

Thanks all!!!

unholyangel

What do their T&C's state about cancelling sales/adverts?

villa2010

I have asked if I can contact the person who has bought the tickets, but they wont give me the information.

villa2010

unholyangel wrote: »

What do their T&C's state about cancelling sales/adverts?

LOL - well this is the thing I though I had cancelled them!

They are saying I didnt and NOW I have to pay for another ticket which is not available!

Any suggestions

Dogger69

Do you have any confirmation of your cancellation request?

If not, it doesn't look good:

4.6. Commitment to Supply: By listing a ticket with us, you are committing to supply that ticket; which means that you are making and communicating an offer to sell that ticket. When a Buyer agrees to buy the ticket, he or she is accepting your offer, and the transaction is binding on the parties and you are required to supply a ticket to the Buyer. If, for any reason, you fail to fulfil on the contract you have entered into in respect of the sale of your ticket to the Buyer, you agree that we can deduct payment from your credit/debit card or account balance with us, for expenses or charges that we incur in finding a replacement ticket or providing a refund. You further agree that we can set off any amount you owe us against any monies owing to you that we hold at any time. Please see clause 9 (Financial Consequences) for further information.

9.4.Ticket Replacement Costs and Failed Order Charges: When (a) a sale is cancelled for any reason, (b) an adjustment is made under our TicketCover or Ticket Integrity Guarantees, (c) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity, (d) you are not able to produce the exact seats that you listed on the Site, (e) you deliver invalid, incorrect or misrepresented tickets for any order or portion of order and the Buyer has not accepted the tickets, (f) you fail to ship by the expected ship date, or (g) otherwise fail to deliver tickets, you have broken your contract to supply the tickets purchased.This is a failed order ("Failed Order"). In the event of a Failed Order, Seatwave must replace the order with tickets from another source or provide the Buyer with a refund, at our discretion. In any event for a refund, you (x) will not be paid for the transaction, (y) you will be responsible for a Failed Order charge of £25 and (z) you will have to pay Seatwave 25% of the ticket value.
In addition, in the event that Seatwave sources replacement tickets, (x) you will not be paid for the order, (y) you will have to pay a Failed Order charge, and (z) you will have to pay any additional costs Seatwave incurs in finding replacement tickets. The replacement costs will depend on how much it costs us to purchase a comparable or better (at Seatwave's sole discretion) replacement ticket for the Buyer. Seatwave will not credit you if the ticket replacement cost is less than the transaction price.

villa2010

no unfortunately not!!!

I will contest it though!!!

I genuinly feel for the person that bought the ticket as I do not have a ticket for them and the company will not let them know!

Any advice

Dogger69

villa2010 wrote: »

no unfortunately not!!!

I will contest it though!!!

I genuinly feel for the person that bought the ticket as I do not have a ticket for them and the company will not let them know!

Any advice

Seatwave will inform the customer, and they will try to find an equivalent for them - are there any others listed?

I am wondering how you are going to contest something with no evidence? Could you not explain what has happened to your friend and get the ticket back?

villa2010

Dogger69 wrote: »

Seatwave will inform the customer, and they will try to find an equivalent for them - are there any others listed?

I am wondering how you are going to contest something with no evidence? Could you not explain what has happened to your friend and get the ticket back?

If they find another ticket for the customer which is listed will I still have to pay them a fee?!

Dogger69

villa2010 wrote: »

If they find another ticket for the customer which is listed will I still have to pay them a fee?!

This is all explained in the information I posted above, in the agreement you signed up to when you advertised the tickets

villa2010

Dogger69 wrote: »

This is all explained in the information I posted above, in the agreement you signed up to when you advertised the tickets

I know but it did not make sense to me!!!

Dogger69

villa2010 wrote: »

I know but it did not make sense to me!!!

If they replace the tickets you'll pay £25 plus any costs they incur in sourcing other tickets. Obviously the price the buyer has paid (before fees) for your tickets will be deducted from this bill.

So, if the new tickets cost £100 and the buyer paid £50 for yours, you would be liable for £75.