Buyer claiming and didnt I allow them collect

notanewuser

iammumtoone wrote: »

that is a bit un-called for, not everyone has heard of this scam. The majority of people are honest and assume that everyone else is the same.

If I were selling something worth a fair bit of money, I'd make sure I was properly protected.

Would you give a buyer the keys to your car without making sure the payment was legitimate?

ballisticbrian

If I were selling something worth a fair bit of money, I'd make sure I was properly protected.

Ordinary members of the public are faced with so much hype from paypal that they don't feel safe NOT using it. Give some slack.

Lifeforms

Got an iphone, or another ipad? download find my iphone* from apple itself on the app store and use it to locate it (if you can) you can also use it to lock, assuming it's all set up ok. Block it. and also report to Apple as stolen, put in a police report, and pull the account details.
https://itunes.apple.com/gb/app/find-my-iphone/id376101648?mt=8
Try and locate it on a map and note it's location before blocking it, but don't bother with a sound, you could leave them a message as well, telling them to return to rightful owner!

* You should be able to do this from itunes as well.

notanewuser

Lifeforms wrote: »

Got an iphone, or another ipad? download find my iphone* from apple itself on the app store and use it to locate it (if you can) you can also use it to lock, assuming it's all set up ok. Block it. and also report to Apple as stolen, put in a police report, and pull the account details.
https://itunes.apple.com/gb/app/find-my-iphone/id376101648?mt=8
Try and locate it on a map and note it's location before blocking it, but don't bother with a sound, you could leave them a message as well, telling them to return to rightful owner!

* You should be able to do this from itunes as well.

If she sold it willingly, presumably she did a factory reset, which would remove all of her personal information and itunes account etc from the ipad. So she won't be able to do anything to locate it.

(Or possibly she sold it full of photos, account details and other personal information. :eek:)

soolin

This scammer knows exactrly what they are doing. The very fact they have opened a dispute on the basis of not being allowed to collect rather than a straight INR shows they know exactly how to scam and fool ebay.

I'm sorry, but i think your money is long gone.

ballisticbrian

I would really like to hear back from people on how it ends rather than everyone lynch mob them and make them feel bad. I can't see why Paypal can't sort these situations out as it's a fraud against Paypal using their processes. That's why I recommended calling them up.

soolin

ballisticbrian wrote: »

I would really like to hear back from people on how it ends rather than everyone lynch mob them and make them feel bad. I can't see why Paypal can't sort these situations out as it's a fraud against Paypal using their processes. That's why I recommended calling them up.

The fraud is in the false claim that seller did not allow them to collect, there is nof raud on paypal's part.

They are aware of thsi scam, which is why there are warnings on every single payment and every email about tracking to the address they give you.

All fraud wherever it takes place can be reported to the Police of course. However, I am loath to give fals ehope in cases like this as it is one persons word against another. Also if the scum bag scammer was not connected to the buying account (and even if he is it cannot be proved) then I can't see what help that is in retrieving the money.

The practical advice has already been given, see if you can at least inconvenience the buyer by working with Apple to disable the unit, or even track it down.

iammumtoone

ballisticbrian wrote: »

I would really like to hear back from people on how it ends rather than everyone lynch mob them and make them feel bad. I can't see why Paypal can't sort these situations out as it's a fraud against Paypal using their processes. That's why I recommended calling them up.

I hardly think that people have lynched mobbed the OP, most of the comments have been sympathetic. You do have a good point it is a known scam so hopefully paypal will have systems in place to deal with it and you are right it would be nice to hear an update to see if the situation can be resolved.

soolin

iammumtoone wrote: »

I hardly think that people have lynched mobbed the OP, most of the comments have been sympathetic. You do have a good point it is a known scam so hopefully paypal will have systems in place to deal with it and you are right it would be nice to hear an update to see if the situation can be resolved.

Paypal have very good systems in place, just look at the seller protection notice on the payments . As long as a seller sends tracked to the address on the paypal payment then they are protected against a claim of non receipt.

However, they do not recommend their service be used for collection items as that proof canot be obtained. There was one case recorded in a daily newspaper where a seller scammed like this did get a goodwill payment back from paypal, but that's why I think this scum bag seller knows what he is doing, he has closed a loophole. By agreeing that he was going to collect but by stating seller refused to allow that in the end now comes back to whether the seller can provide online tracking to the buyers paypal address.

They cannot do that so paypal will not be interested.

It still remains a matter of fraud and can be reported to the Police.

onetwothree123

I am unable to copy a link but have a BBC news article from 2 years ago and the advice is pretty well the same, Paypal favour the buyer, when there is no evidence a sale took place.

BBC news from 2011....

PayPal has warned that anyone selling goods on eBay should not let the buyer come to the house to collect them.


The online payment group told BBC Radio 4's You And Yours that sellers would be left without the protection of a postage receipt if anything should go wrong.


Michael Harbron had not used eBay for years, but when he wanted to sell his computer, he decided to give it another go. He put his iMac on the online auction site and was happy to achieve his goal of £700. The necessary PayPal details were supplied and all seemed "legit", in Michael's words.To make things even more convenient, the successful bidder wanted to pick up the computer in person. As they had spoken a few times on the phone, Michael was not suspicious when the bidder called later on to say a friend would pick it up instead."Whilst his friend was in transit, the money went into my PayPal account. Everything seemed normal," he said.


"Then his friend turned up. Something seemed a bit shady in hindsight, but he left with the computer. Then, about an hour later, I got an email from PayPal to say that the money had been reversed."


Michael had lost the computer plus the £700.


"It was crazy. Someone came to my house and stole an item out of my hands."

Unfortunately for Michael, PayPal would not compensate him, partly because there was no evidence of a sale.



If Michael had posted the items, there would have been a crucial postal receipt.



PayPal's commercial director, Rich Ambrose, told You And Yours that it was actually PayPal that had reversed the payment because it was under the impression that the buyer had been defrauded, not Michael.


The buyer had contacted PayPal to say he had not authorised the payment.
Mr Ambrose said: "Posting by track delivery means that a seller is eligible for protection and cover if anything goes wrong. And if buyers insist on collecting items in person, sellers should beware of quick pick-ups within an hour or two.
"That's often a sign that a fraudster is trying to beat our systems and get hold of items before we flag up that something is wrong."