Had £69.99 taken from account

DevCoder

They wont be able to help you, just like the bank can't. You need to find out which site you put your details into and follow their T&C's.

After the 14 days the Distance Marketing rule is satisfied and you are not liable for any refund.

How many sites did you put your bank details into? It cant be that many.

111222

krisdorey wrote: »

They wont be able to help you, just like the bank can't. You need to find out which site you put your details into and follow their T&C's.

After the 14 days the Distance Marketing rule is satisfied and you are not liable for any refund.

How many sites did you put your bank details into? It cant be that many.

Probably about 15, about 10 days ago now. It was in the library also so no browser history. WHY can't I just contact Enhance direct?

DevCoder

If youve put your details into 15 sites then Id expect a few more charges coming your way

you can phone Enhance but since thats probably not an acceptable method of cancelling as per their T&C's then it would be fruitless, you have 4 days left under distance marketing, 2 of which will be needed to allow for writing to them to get cancellation. Post is considered delivered after 2 days.

RuthnJasper

111222 wrote: »

Probably about 15, about 10 days ago now. It was in the library also so no browser history. WHY can't I just contact Enhance direct?

FIFTEEN?!?! You opened up your bank account to fifteen different companies?!

Jesus wept. OP - you really need saving; from yourself.

[Deleted User]

I would be shutting my bank account and getting any remainder of money secure before getting carried away with the throught of complaining...

MP's giving a hoot?! don't make me laugh, dream on unless you happen to be family to one of them

111222

RuthnJasper wrote: »

FIFTEEN?!?! You opened up your bank account to fifteen different companies?!

Jesus wept. OP - you really need saving; from yourself.

Maybe, I do have 2 accounts with same bank, so cancel card and start using other account.

pvt

111222 wrote: »

Maybe, I do have 2 accounts with same bank, so cancel card and start using other account.

Jeez!! It's just not sinking in is it?

:mad: :mad: :mad:

Once you give your debit card details to a company you cannot get out of paying any charges they subsequently charge using those details by closing your bank account, or cancelling your card.

Once you entered your bank card details and pressed the submit button on the website, the money has as good as gone. The only way to get it back now is find and read the Ts&Cs on the website, and follow EXACTLY the instructions for cancelling and requesting a refund of the service you've agreed to pay for.

111222

pvt wrote: »

Jeez!! It's just not sinking in is it?

:mad: :mad: :mad:

Once you give your debit card details to a company you cannot get out of paying any charges they subsequently charge using those details by closing your bank account, or cancelling your card.

Once you entered your bank card details and pressed the submit button on the website, the money has as good as gone. The only way to get it back now is find and read the Ts&Cs on the website, and follow EXACTLY the instructions for cancelling and requesting a refund of the service you've agreed to pay for.

Well if there's no money in the account that can't exactly take any out?

pvt

111222 wrote: »

Well if there's no money in the account that can't exactly take any out?

You may be in for a bit of a surprise here.

Apples2

111222 wrote: »

Maybe, I do have 2 accounts with same bank, so cancel card and start using other account.

The bank will likely use a facility to transfer money from one of your accounts (with money in it) to the other (the empty one with payment pending).
This is called Offestting.
The Offsetting will prevent you going overdrawn by using money in the other account.